<div dir="ltr">Bug reports go to JIRA.<div><br></div><div>Don't forget to put debug logs (/log 7 siptrace etc) and your configurations.</div></div><div class="gmail_extra"><br><div class="gmail_quote">On Wed, Nov 16, 2016 at 9:02 AM, Ewgeny <span dir="ltr"><<a href="mailto:evoip@ukr.net" target="_blank">evoip@ukr.net</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div bgcolor="#FFFFFF" text="#000000">
<p>P.S.</p>
<p>see attached file with call-flows.</p><span class="">
<p><br>
</p>
<p><br>
</p>
<p><br>
</p>
<p>Thanks in advance for any help.<br>
</p>
Regards Ewgeny.
<p><br>
</p>
<br>
</span><div class="m_5218191355764763440moz-cite-prefix">16.11.2016 13:56, Ewgeny пишет:<br>
</div><div><div class="h5">
<blockquote type="cite">
<p>Some more information about the issue with group pickup.</p>
<p>Why intercept doesn't work with Queues ?</p>
<p><br>
</p>
15.11.2016 17:47, Ewgeny пишет:<br>
<blockquote type="cite">
<p>Hi !</p>
<p>First about terminology:
<strong style="box-sizing:border-box;font-weight:bold;line-height:inherit;color:rgb(46,47,48);font-family:"Helvetica Neue",Helvetica,Roboto,Arial,sans-serif;font-size:14px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;background-color:rgb(255,255,255)">Call Pickup</strong><span><span class="m_5218191355764763440Apple-converted-space"> </span>the ability to pull
a ringing call to the phone you are currently on.</span></p>
<p><span style="color:rgb(46,47,48);font-family:"Helvetica Neue",Helvetica,Roboto,Arial,sans-serif;font-size:14px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:normal;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;background-color:rgb(255,255,255);display:inline!important;float:none"></span>Call
Pickup = Call Intercept = Call group pickup.</p>
<p><br>
</p>
<p>We're using FreeSWITCH version: 1.6.8~64bit in our complex
telephony system with Kamailio and other SIP services.</p>
<p>The problem with call pickup (intercept) when using a Queue
(mod_callcenter).</p>
<p>The group pickup scheme we are using described here: <a class="m_5218191355764763440moz-txt-link-freetext" href="http://www.tech-invite.com/fo-sip/tinv-fo-sip-service-16.html" target="_blank">http://www.tech-invite.com/fo-<wbr>sip/tinv-fo-sip-service-16.<wbr>html</a>.</p>
<p>We do SUBSCRIBE (3 see link) to some our service - that
return information about the call (call legs) in NOTIFY with
XML body (5).</p>
<p>Then we do an INVITE with REPLACES (7) that actually do the
Intercept.</p>
<p>This works on normal calls, but doesn't work with Queues. <br>
</p>
<p>In the queue a few agents simultaneously calling, and when
INVITE w Replace headers comes it didn't intercept the call.</p>
<p>The question is: how to implement Call Group Pickup (Call
Intercept) with mod_callcenter ?</p>
<p>If it necessary i can add call sip traces for more details.<br>
</p>
<p>Thanks in advance for any help.<br>
</p>
<p><br>
</p>
<p>Regards Ewgeny.<br>
</p>
<p><br>
</p>
<br>
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<a href="http://www.freeswitch.org" rel="noreferrer" target="_blank">http://www.freeswitch.org</a><br></blockquote></div><br><br clear="all"><div><br></div>-- <br><div class="gmail_signature" data-smartmail="gmail_signature"><div dir="ltr">Ítalo Rossi<div><a href="mailto:italo@freeswitch.org" target="_blank">italo@freeswitch.org</a></div></div></div>
</div>