[Freeswitch-users] Audio skip issue with simultaneous ringing

[Ashwin Jain]

Sure. We can update to the latest version. Can you confirm if this is the
issue, or is it some setup/configuration issue with our system?

On Mon, Jun 20, 2016 at 9:04 PM, Michael Jerris <mike at jerris.com> wrote:

> You are using older versions, I would first check if we have fixed this by
> testing the latest releases.  1.4 is only receiving critical security
> releases now and would not receive a fix if we found a problem.
>
> On Saturday, June 18, 2016, Ashwin Jain <ashwinrkjain at gmail.com> wrote:
>
>> Hi all,
>>
>> We are running Freeswitch version 1.4.26. We are facing a major problem
>> related to audio skip with simultaneous ringing. In one flow we are ringing
>> around 5 agents at the same time. Whenever agent 1 (any one of the agent)
>> picks up the call, other legs (to other agents) gets a hangup event. Due to
>> this, hangup event to all the other agent "CALL_ANSWER" event on the other
>> side gets delayed by around 2-3 seconds and generally caller missed the
>> first word from the agent.
>>
>> Event 1: Call Answered by agent 1
>> Event 2: Hangup for agent 2 (due to LOSE_RACE)
>> Event 3: Hangup for agent 3 (due to LOSE_RACE)
>> Event 4: Hangup for agent 4 (due to LOSE_RACE)
>> Event 5: Hangup for agent 5 (due to LOSE_RACE)
>> Event 6: Call answered to caller
>>
>> Time different between Event 1 and Event 6 is about 2-3 seconds.
>> Any help would be really really helpful
>>
>> --
>> Thanks and Regards,
>> Ashwin Jain
>>
>
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-- 

*Ashwin Jain* / Director of Engineering

*Email** :* ashwin at metroguild.com <chiqeetaj at metroguild.com>

*Phone :* (415) 800-0834 / +91-97424-94330
*Website* : www.metroguild.com
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