[Freeswitch-users] Longtime working user's phone now disconnecting

[Anthony Minessale]

You probably want to go a little higher up in the excerpt and even better
if the sip trace was enabled as well.

ending bridge by request from write function just means one of the legs is
hungup and is no longer accepting writes so the bridge ends.

You are missing the place where the leg hangs up, most likely from some sip
transaction.  Look for lines with "Hangup" in them.






On Tue, Jan 5, 2016 at 12:16 PM, Sean Devoy <sdevoy at bizfocused.com> wrote:

> Hi,
>
>
>
> I have an emotional user who now claims her phone fails at least once a
> week and everyone else’s must be, but no one has ever reported it!  My very
> favorite kind of complaint – entirely founded in emotion, myth and
> misunderstanding.
>
>
>
> In any case, I called her.  I spent 4:11 listening to her complain, but
> not be able to sight a single instance I could research.  Then <CLICK> the
> connection was lost.  She claims she did not hang up, the line went dead.
> Perhaps there is an actual problem after all.
>
>
>
> I will add at least one of the errors she reported would lead me to
> believe there is a hardware (or power) issue on her desk phone (Cisco
> SPA540).  I did look on the phone after the dropped call and the phone did
> NOT reboot and said it was still registered from 45 minutes earlier.
>
>
>
> Just FYI: The problems are reported to have started when COMCAST replaced
> their DSL and they got new external IP addresses.  The phones are NATed.
>
>
>
> Can someone tell me what [BREAK], [NORMAL CLEARING], then “port ending
> bridge by request from write function” means?
>
> Just for background, this was an internal ext to ext dial in separate
> “domains” on my FS server.  NO IVR involved.
>
>
>
> Here is a log excerpt:
>
> 12:32:12.178673 [DEBUG] sofia_glue.c:3429 sofia/external/220 at redacted.com
> Setting audio receive payload in Re-INVITE to 0
>
> 12:36:23.318530 [DEBUG] switch_core_session.c:1016 Send signal
> sofia/external/sip:10 at redacted_too:port [BREAK]
>
> 12:36:23.338532 [NOTICE] sofia.c:737 Hangup
> sofia/external/sip:10 at redacted_too:port [CS_EXCHANGE_MEDIA]
> [NORMAL_CLEARING]
>
> 12:36:23.338532 [DEBUG] switch_ivr_bridge.c:569
> sofia/external/sip:10 at redacted_too:port ending bridge by request from
> write function
>
> 12:36:23.338532 [DEBUG] switch_channel.c:3187 Send signal
> sofia/external/sip:10 at redacted_too:port [KILL]
>
> 12:36:23.338532 [DEBUG] switch_core_session.c:1351 Send signal
> sofia/external/sip:10 at redacted_too:port [BREAK]
>
> 12:36:23.338532 [DEBUG] switch_ivr_bridge.c:645 BRIDGE THREAD DONE
> [sofia/external/220 at redacted.com]
>
> 12:36:23.338532 [DEBUG] switch_ivr_bridge.c:675 Send signal
> sofia/external/sip:10 at redacted_too:port [BREAK]
>
> 12:36:23.338532 [DEBUG] switch_ivr_bridge.c:645 BRIDGE THREAD DONE
> [sofia/external/sip:10 at redacted_too:port]
>
> 12:36:23.338532 [DEBUG] switch_ivr_bridge.c:675 Send signal sofia/external/
> 220 at redacted.com [BREAK]
>
>
>
>
>
> Any ideas where I should look next or even what the problem is?
>
> NOTHING has changed on the server for months and months.  The FS version
> is rather out of date, but has been stable for a long time.
>
>
>
> Thanks in advance.
>
> Sean
>
> _________________________________________________________________________
> Professional FreeSWITCH Consulting Services:
> consulting at freeswitch.org
> http://www.freeswitchsolutions.com
>
> Official FreeSWITCH Sites
> http://www.freeswitch.org
> http://confluence.freeswitch.org
> http://www.cluecon.com
>
> FreeSWITCH-users mailing list
> FreeSWITCH-users at lists.freeswitch.org
> http://lists.freeswitch.org/mailman/listinfo/freeswitch-users
> UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users
> http://www.freeswitch.org
>



-- 
Anthony Minessale II       ♬ @anthmfs  ♬ @FreeSWITCH  ♬

☞ http://freeswitch.org/  ☞ http://cluecon.com/  ☞
http://twitter.com/FreeSWITCH
☞ irc.freenode.net #freeswitch ☞ *http://freeswitch.org/g+
<http://freeswitch.org/g+>*

ClueCon Weekly Development Call
☎ sip:888 at conference.freeswitch.org  ☎ +19193869900

https://www.youtube.com/watch?v=9XXgW34t40s
https://www.youtube.com/watch?v=NLaDpGQuZDA
-------------- next part --------------
An HTML attachment was scrubbed...
URL: http://lists.freeswitch.org/pipermail/freeswitch-users/attachments/20160107/42273327/attachment-0001.html