[Freeswitch-users] Mod_callcenter ODBC vs File

[Jai Rangi]

FYI,
Tested with 1.6.2, 1.6.5. Still the same issue. New call go to abandoned
state immediately.

-Jai


On Wed, Jul 22, 2015 at 6:48 PM, Brian West <brian at freeswitch.org> wrote:

> Once you test our latest release (1.4.20):
>
> [image: Inline image 1]
>
> https://freeswitch.org/jira
>
> Thanks,
>
>
> On Wed, Jul 22, 2015 at 6:58 PM, Jai Rangi <jprangi at gmail.com> wrote:
>
>> Hello,
>>
>> FS version:  FreeSWITCH Version
>> 1.4.18+git~20150312T185523Z~4eed221b69~64bit (git 4eed221 2015-03-12
>> 18:55:23Z 64bit)
>>
>> I found a very strange behavior on mod_call center when used with odbc.
>> This was easy to reproduce when the agents are busy and new calls come in.
>> New member goes in abandoned state immediately and stay in same state
>> forever. Even if previous call is complete and Agent is in Waiting state.
>> Infact some times new members go in abandoned state immediately even if the
>> agents are available.
>>
>> Everything works perfect once I changed the mod_callcenter.conf.xml
>> config to file only mode, new calls go in Waiting state and call is
>> connected to agent as soon as the agent is free.
>>
>> Any idea why the new member goes in abandoned state randomly in place of
>> being in waiting state? Can it be due to too small timeout in call center
>> module as it query the DB every time? Can that be changed?
>>
>> Anyone else had smiler problem, any experience or any recommendations
>> will be much appreciated.
>>
>> Thank you,
>> -Jai
>>
>>
>>
>>
>>
>>
>>
>>
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>
>
>
> --
>
> *Brian West*
> brian at freeswitch.org
>
>
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