[Freeswitch-users] [ERR] switch_ivr_originate.c:224 sofia/sipinterface_1/ Error Playing File!

Thu Dec 29 21:47:56 MSK 2016

Hi Vallimamod,

Thank you for your reply. Here is the information you requested. I've
masked some of the data.

freeswitch-debug 2016-12-29 18:12:51.367469 [NOTICE] kazoo_node.c:302
log|691c7b7e-cdf2-11e6-9852-a73efaac9f3b|building xferext extension:
bridge {ignore_display_updates='true',ecallmgr_Account-ID='98c46437cbcd43e3d1a518a8de083038',ecallmgr_Reseller-ID='0534605f933714aca28e2b34b49e2a73',effective_caller_id_number='+1MASKED_NUMBER2',effective_caller_id_name='1MASKED_NUMBER2',origination_caller_id_number='+1MASKED_NUMBER2',origination_caller_id_name='1MASKED_NUMBER2',ignore_early_media='true',local_var_clobber='true'}[sip_from_uri='sip:+1MASKED_NUMBER2 at MA.SK.ED.IP2',ecallmgr_Global-Resource='true',ecallmgr_Resource-ID='bandwidth',ecallmgr_Original-Number='MASKED_NUMBER',leg_progress_timeout='8',effective_callee_id_number='MASKED_NUMBER',effective_callee_id_name='MASKED_NUMBER']sofia/sipinterface_1/+1MASKED_NUMBER at MA.SK.ED.IP2|[sip_from_uri='sip:+1MASKED_NUMBER2 at MA.SK.ED.IP',ecallmgr_Global-Resource='true',ecallmgr_Resource-ID='bandwidth',ecallmgr_Original-Number='MASKED_NUMBER',leg_progress_timeout='8',effective_callee_id_number='MASKED_NUMBER',effective_callee_id_name='MASKED_NUMBER']sofia/sipinterface_1/+1MASKED_NUMBER at MA.SK.ED.IP

freeswitch-debug 694ca916-cdf2-11e6-9863-a73efaac9f3b 2016-12-29
18:12:51.367469 [NOTICE] switch_channel.c:1077 New Channel
sofia/sipinterface_1/%2B1MASKED_NUMBER at MA.SK.ED.IP2
[694ca916-cdf2-11e6-9863-a73efaac9f3b]
freeswitch-debug 2016-12-29 18:12:51.390874 [INFO] kazoo_node.c:625
exec: uuid_setvar_multi(694ca916-cdf2-11e6-9863-a73efaac9f3b
ecallmgr_Channel-Authorized=true;ecallmgr_Global-Resource=true;ecallmgr_Reseller-ID=0534605f933714aca28e2b34b49e2a73;ecallmgr_Account-ID=98c46437cbcd43e3d1a518a8de083038)
freeswitch-debug 694ca916-cdf2-11e6-9863-a73efaac9f3b 2016-12-29
18:12:52.147490 [NOTICE] sofia.c:6767 Ring-Ready
sofia/sipinterface_1/%2B1MASKED_NUMBER at MA.SK.ED.IP2!
freeswitch-debug 694ca916-cdf2-11e6-9863-a73efaac9f3b 2016-12-29
18:13:19.227463 [NOTICE] sofia.c:7532 Channel
[sofia/sipinterface_1/%2B1MASKED_NUMBER at MA.SK.ED.IP2] has been
answered
freeswitch-debug 694ca916-cdf2-11e6-9863-a73efaac9f3b 2016-12-29
18:13:22.007462 [NOTICE] switch_ivr_originate.c:3519 Hangup
sofia/sipinterface_1/%2B1MASKED_NUMBER at MA.SK.ED.IP2 [CS_CONSUME_MEDIA]
[NO_ANSWER]
freeswitch-debug 694ca916-cdf2-11e6-9863-a73efaac9f3b 2016-12-29
18:13:22.007462 [ERR] switch_ivr_originate.c:224
sofia/sipinterface_1/%2B1MASKED_NUMBER at MA.SK.ED.IP2 Error Playing
File!
freeswitch-debug 694ca916-cdf2-11e6-9863-a73efaac9f3b 2016-12-29
18:13:22.007462 [NOTICE] switch_core_session.c:1642 Session 14305
(sofia/sipinterface_1/%2B1MASKED_NUMBER at MA.SK.ED.IP2) Ended
freeswitch-debug 694ca916-cdf2-11e6-9863-a73efaac9f3b 2016-12-29
18:13:22.007462 [NOTICE] switch_core_session.c:1646 Close Channel
sofia/sipinterface_1/%2B1MASKED_NUMBER at MA.SK.ED.IP2 [CS_DESTROY]

Thanks,
Michael Dunton
Software Developer
Tresta.com

>Hi John,
>
>Can you please give more details on how this error appears? Your dialplan and debug logs will be helpful.
>
>In the mean time, I have noticed a few things that may help you:
>
>- The current stable version of freeSWITCH is 1.6, You should definitely try with it. The source and repos are available at https://freeswitch.org/>confluence/display/FREESWITCH/Installation
>
>- Unless you have altered it, the channel name "sofia/sipinterface_1/" is incomplete, it should be like "sofia/sipinterface_1/dialed_extension". You >may need to double check that your dial params are correct and the call was actually made.
>
>- The timeout variables are for playback terminators (when the user presses a key to stop the playback). So they won't help if the call never made it.
>
>- When the call is hanged up during the playback, it is not considered as an error by switch_ivr_play_file()
>
>
>Best Regards,
>--
>Vallimamod Abdullah
>vma at vallimamod.org
>.
>
>> On 20 Dec 2016, at 22:41, John.Nowlin at tresta.com wrote:
>>
>> FreeSWITCH Version 1.4.26~64bit ( 64bit)
>>
>> We receive this error, “[ERR] switch_ivr_originate.c:224 sofia/sipinterface_1/  Error Playing File!” whenever the leg receiving the call hangs up before the extant media can start playing.
>>
>> After looking through switch_ivr_originate.c, I tried setting the global variables playback_timeout_sec=10 and playback_timeout_as_success=true but did not see a change in behavior.
>>
>>             status = switch_ivr_read(collect->>session,
>>                                     (uint32_t)len,
>>                                     (uint32_t)len,
>>                                     collect->>file, NULL, buf, sizeof(buf), collect->>confirm_timeout, NULL, 0);
>>
>>
>>             if (status != SWITCH_STATUS_SUCCESS && status != SWITCH_STATUS_BREAK && status != SWITCH_STATUS_TOO_SMALL) {
>>                   switch_log_printf(SWITCH_CHANNEL_SESSION_LOG(collect->>session), SWITCH_LOG_ERROR, "%s Error Playing File!\n",
>>                                             switch_channel_get_name(channel));
>>                   switch_channel_hangup(channel, SWITCH_CAUSE_DESTINATION_OUT_OF_ORDER);
>>             }
>>
>> Is there some other setting that can inform switch_ivr_originate to not worry about having not played the media after the recipient has hung up?
>>
>> john nowlin
>> Senior Software Developer
>>
>> Tresta
>> office: 850.383.7756
>> mobile: 850.294.5635
>> www.tresta.com
>> —
>> A Better Phone Experience
>>
>>
>>
>> _________________________________________________________________________
>> Professional FreeSWITCH Consulting Services:
>> consulting at freeswitch.org
>> http://www.freeswitchsolutions.com
>>
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>>
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MA.SK.ED.IP2 http://www.freeswitch.org
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