[Freeswitch-users] Call intercept.

[Sean Devoy]

I would think so too.  Since I did provide the full logs, and I can’t figure out what happened, could someone PLEASe take a look:

In this pastebin:  https://pastebin.freeswitch.org/24023

·         Line 1 through about 170 show the call coming in from the IVR to an extension “MAINLINE”.
it is bridged to one extension immediately (ext 10) and a couple of others with [leg delay]
It has UUID: 574583db-22d2-4b7f-a9a4-3cadd419b93d

·         In Line 284,  you can see extension 20 dialed **10 to intercept extension 10.

·         In line 298, It matches the dial plan **dd.

·         In line 299-to 302 you can see the dialplan for the intercept.

·         In line 334, you can see: “intercept(574583db-22d2-4b7f-a9a4-3cadd419b93d)”

·         In line 340, you see sofia/external/20 at fs_esta.bizfocused.com entering state [ready][200]<mailto:sofia/external/20 at fs_esta.bizfocused.com%20entering%20state%20%5bready%5d%5b200%5d>
Does that mean the intercept was successful?

·         Then after EXCTLY the “sleep(2000)” the channel for ext 20 says “has executed the last dialplan instruction, hanging up.”

Does “intercept()” not bridge the two legs together?
Am I missing a step?
I find no further entries in the log for the intercepted UUID.
Thanks for looking.
Sean


From: freeswitch-users-bounces at lists.freeswitch.org [mailto:freeswitch-users-bounces at lists.freeswitch.org] On Behalf Of Brian West
Sent: Thursday, March 19, 2015 11:48 AM
To: FreeSWITCH Users Help
Subject: Re: [Freeswitch-users] Call intercept.

Sounds like the UUID isn't there that you expected,  so it couldn't pick it up. I'm guessing the full logs would show that.

On Thu, Mar 19, 2015 at 10:28 AM, Sean Devoy <sdevoy at bizfocused.com<mailto:sdevoy at bizfocused.com>> wrote:
Anyone help with this, PLEASE?  The customer is quite upset.

Thank you,
Sean

From: freeswitch-users-bounces at lists.freeswitch.org<mailto:freeswitch-users-bounces at lists.freeswitch.org> [mailto:freeswitch-users-bounces at lists.freeswitch.org<mailto:freeswitch-users-bounces at lists.freeswitch.org>] On Behalf Of Sean Devoy
Sent: Wednesday, March 18, 2015 3:46 PM

To: FreeSWITCH Users Help
Subject: Re: [Freeswitch-users] Call intercept.

Yes, that is what I pass to the intercept call vie the dialplan/database.  Check the log:

62cc7ef5-f121-4fa2-97be-e45ff28d9c95 Dialplan: sofia/external/20 at fs_esta.bizfocused.com<mailto:sofia/external/20 at fs_esta.bizfocused.com> Action intercept(${db(select/esta_call_pickup_uuid/10)})
. . . .
62cc7ef5-f121-4fa2-97be-e45ff28d9c95 EXECUTE sofia/external/20 at fs_esta.bizfocused.com<mailto:sofia/external/20 at fs_esta.bizfocused.com> intercept(574583db-22d2-4b7f-a9a4-3cadd419b93d)


Sean

From: freeswitch-users-bounces at lists.freeswitch.org<mailto:freeswitch-users-bounces at lists.freeswitch.org> [mailto:freeswitch-users-bounces at lists.freeswitch.org] On Behalf Of Brian West
Sent: Wednesday, March 18, 2015 3:39 PM
To: FreeSWITCH Users Help
Subject: Re: [Freeswitch-users] Call intercept.

intercept takes a UUID, not an extension number.

On Wed, Mar 18, 2015 at 2:12 PM, Sean Devoy <sdevoy at bizfocused.com<mailto:sdevoy at bizfocused.com>> wrote:
Hi All,

I have directed call intercept running via dialplan **\d\d  (two digit extensions).

In this pastebin:  https://pastebin.freeswitch.org/24023

You should see a call come from the IVR into “MAINLINE” which dials ext 10, then after delay adds other extensions.  In this case, the person from extension 10 was at extension 20 and dialed **10.  They report it did not work.  I must say I am not clear if it worked or not.  It appears to work, but ended with sofia/external/20 at fs_esta.bizfocused.com has executed the last dialplan instruction, hanging up.<mailto:sofia/external/20 at fs_esta.bizfocused.com%20has%20executed%20the%20last%20dialplan%20instruction,%20hanging%20up.>

Can someone who is more log savvy than I review that log and tell me what happened?

Perhaps my dialplan is missing something:

    <extension name="directed-call-pickup">
      <!-- picks up the call with db key saved like this:             <action application="db" data="insert/ESTA_call_pickup_uuid/223/${uuid}"/>  -->
      <condition field="destination_number" expression="^\*\*(\d\d)$">
        <action application="answer"/>
        <action application="set" data="intercept_unanswered_only=true"/>
        <action application="intercept" data="${db(select/esta_call_pickup_uuid/$1)}"/>
        <action application="sleep" data="2000"/>
      </condition>
    </extension>

I see in the log the uuid for the appropriate call is in the intercept statement.  After intercept, I am missing something to bridge the 2 legs together?

Thanks,
Sean Devoy


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