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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">I would think so too. Since I did provide the full logs, and I can’t figure out what happened, could someone PLEASe take a look:<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">In this pastebin:
<a href="https://pastebin.freeswitch.org/24023" target="_blank"><span style="color:#1F497D;text-decoration:none">https://pastebin.freeswitch.org/24023</span></a><o:p></o:p></span></p>
<p class="MsoListParagraph" style="text-indent:-.25in;mso-list:l0 level1 lfo1"><![if !supportLists]><span style="font-size:11.0pt;font-family:Symbol;color:#1F497D"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Line 1 through about 170 show the call coming in from the IVR to an extension “MAINLINE”.<br>
it is bridged to one extension immediately (ext 10) and a couple of others with [leg delay]<br>
It has UUID: 574583db-22d2-4b7f-a9a4-3cadd419b93d<o:p></o:p></span></p>
<p class="MsoListParagraph" style="text-indent:-.25in;mso-list:l0 level1 lfo1"><![if !supportLists]><span style="font-size:11.0pt;font-family:Symbol;color:#1F497D"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">In Line 284, you can see extension 20 dialed **10 to intercept extension 10.<o:p></o:p></span></p>
<p class="MsoListParagraph" style="text-indent:-.25in;mso-list:l0 level1 lfo1"><![if !supportLists]><span style="font-size:11.0pt;font-family:Symbol;color:#1F497D"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">In line 298, It matches the dial plan **dd.<o:p></o:p></span></p>
<p class="MsoListParagraph" style="text-indent:-.25in;mso-list:l0 level1 lfo1"><![if !supportLists]><span style="font-size:11.0pt;font-family:Symbol;color:#1F497D"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">In line 299-to 302 you can see the dialplan for the intercept.<o:p></o:p></span></p>
<p class="MsoListParagraph" style="text-indent:-.25in;mso-list:l0 level1 lfo1"><![if !supportLists]><span style="font-size:11.0pt;font-family:Symbol;color:#1F497D"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">In line 334, you can see: “intercept(574583db-22d2-4b7f-a9a4-3cadd419b93d)”<o:p></o:p></span></p>
<p class="MsoListParagraph" style="text-indent:-.25in;mso-list:l0 level1 lfo1"><![if !supportLists]><span style="font-size:11.0pt;font-family:Symbol;color:#1F497D"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">In line 340, you see
<a href="mailto:sofia/external/20@fs_esta.bizfocused.com%20entering%20state%20%5bready%5d%5b200%5d">
<span style="color:#1F497D;text-decoration:none">sofia/external/20@fs_esta.bizfocused.com entering state [ready][200]</span></a><br>
Does that mean the intercept was successful?<o:p></o:p></span></p>
<p class="MsoListParagraph" style="text-indent:-.25in;mso-list:l0 level1 lfo1"><![if !supportLists]><span style="font-size:11.0pt;font-family:Symbol;color:#1F497D"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Then after EXCTLY the “sleep(2000)” the channel for ext 20 says “has executed the last dialplan instruction, hanging up.”<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Does “intercept()” not bridge the two legs together?
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Am I missing a step?
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">I find no further entries in the log for the intercepted UUID.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Thanks for looking.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Sean<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> freeswitch-users-bounces@lists.freeswitch.org [mailto:freeswitch-users-bounces@lists.freeswitch.org]
<b>On Behalf Of </b>Brian West<br>
<b>Sent:</b> Thursday, March 19, 2015 11:48 AM<br>
<b>To:</b> FreeSWITCH Users Help<br>
<b>Subject:</b> Re: [Freeswitch-users] Call intercept.<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Sounds like the UUID isn't there that you expected, so it couldn't pick it up. I'm guessing the full logs would show that. <o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">On Thu, Mar 19, 2015 at 10:28 AM, Sean Devoy <<a href="mailto:sdevoy@bizfocused.com" target="_blank">sdevoy@bizfocused.com</a>> wrote:<o:p></o:p></p>
<blockquote style="border:none;border-left:solid #CCCCCC 1.0pt;padding:0in 0in 0in 6.0pt;margin-left:4.8pt;margin-right:0in">
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Anyone help with this, PLEASE? The customer is quite upset.</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Thank you,</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Sean</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"> </span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">
<a href="mailto:freeswitch-users-bounces@lists.freeswitch.org" target="_blank">freeswitch-users-bounces@lists.freeswitch.org</a> [mailto:<a href="mailto:freeswitch-users-bounces@lists.freeswitch.org" target="_blank">freeswitch-users-bounces@lists.freeswitch.org</a>]
<b>On Behalf Of </b>Sean Devoy<br>
<b>Sent:</b> Wednesday, March 18, 2015 3:46 PM</span><o:p></o:p></p>
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<div>
<p class="MsoNormal"><br>
<b>To:</b> FreeSWITCH Users Help<br>
<b>Subject:</b> Re: [Freeswitch-users] Call intercept.<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Yes, that is what I pass to the intercept call vie the dialplan/database. Check the log:</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-autospace:none">
<span style="font-size:9.5pt;font-family:Consolas">62cc7ef5-f121-4fa2-97be-e45ff28d9c95 Dialplan:
<a href="mailto:sofia/external/20@fs_esta.bizfocused.com" target="_blank">sofia/external/20@fs_esta.bizfocused.com</a> Action
<span style="background:yellow">intercept(${db(select/esta_call_pickup_uuid/10)})</span></span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-autospace:none">
<span style="font-size:9.5pt;font-family:Consolas">. . . . </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-autospace:none">
<span style="font-size:9.5pt;font-family:Consolas">62cc7ef5-f121-4fa2-97be-e45ff28d9c95 EXECUTE
<a href="mailto:sofia/external/20@fs_esta.bizfocused.com" target="_blank">sofia/external/20@fs_esta.bizfocused.com</a>
<span style="background:yellow">intercept(574583db-22d2-4b7f-a9a4-3cadd419b93d)</span></span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-autospace:none">
<span style="font-size:9.5pt;font-family:Consolas"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Sean</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">
<a href="mailto:freeswitch-users-bounces@lists.freeswitch.org" target="_blank">freeswitch-users-bounces@lists.freeswitch.org</a> [<a href="mailto:freeswitch-users-bounces@lists.freeswitch.org" target="_blank">mailto:freeswitch-users-bounces@lists.freeswitch.org</a>]
<b>On Behalf Of </b>Brian West<br>
<b>Sent:</b> Wednesday, March 18, 2015 3:39 PM<br>
<b>To:</b> FreeSWITCH Users Help<br>
<b>Subject:</b> Re: [Freeswitch-users] Call intercept.</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">intercept takes a UUID, not an extension number.<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">On Wed, Mar 18, 2015 at 2:12 PM, Sean Devoy <<a href="mailto:sdevoy@bizfocused.com" target="_blank">sdevoy@bizfocused.com</a>> wrote:<o:p></o:p></p>
<blockquote style="border:none;border-left:solid #CCCCCC 1.0pt;padding:0in 0in 0in 6.0pt;margin-left:4.8pt;margin-top:5.0pt;margin-right:0in;margin-bottom:5.0pt">
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Hi All,<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">I have directed call intercept running via dialplan **\d\d (two digit extensions).<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">In this pastebin:
<a href="https://pastebin.freeswitch.org/24023" target="_blank">https://pastebin.freeswitch.org/24023</a><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-autospace:none">
You should see a call come from the IVR into “MAINLINE” which dials ext 10, then after delay adds other extensions. In this case, the person from extension 10 was at extension 20 and dialed **10. They report it did not work. I must say I am not clear if
it worked or not. It appears to work, but ended with <span style="font-size:9.5pt;font-family:Consolas">
<a href="mailto:sofia/external/20@fs_esta.bizfocused.com%20has%20executed%20the%20last%20dialplan%20instruction,%20hanging%20up." target="_blank">sofia/external/20@fs_esta.bizfocused.com has executed the last dialplan instruction, hanging up.</a></span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-autospace:none">
<span style="font-size:9.5pt;font-family:Consolas"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-autospace:none">
<span style="font-size:9.5pt;font-family:Consolas">Can someone who is more log savvy than I review that log and tell me what happened?</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-autospace:none">
<span style="font-size:9.5pt;font-family:Consolas"> </span><o:p></o:p></p>
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<span style="font-size:9.5pt;font-family:Consolas">Perhaps my dialplan is missing something:</span><o:p></o:p></p>
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<span style="font-size:9.5pt;font-family:Consolas"> </span><o:p></o:p></p>
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<span style="font-size:9.5pt;font-family:Consolas;color:blue"> <</span><span style="font-size:9.5pt;font-family:Consolas;color:#A31515">extension</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">
</span><span style="font-size:9.5pt;font-family:Consolas;color:red">name</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">=</span><span style="font-size:9.5pt;font-family:Consolas">"<span style="color:blue">directed-call-pickup</span>"<span style="color:blue">></span></span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-autospace:none">
<span style="font-size:9.5pt;font-family:Consolas;color:blue"> <!--</span><span style="font-size:9.5pt;font-family:Consolas;color:green"> picks up the call with db key saved like this: <action application="db" data="insert/ESTA_call_pickup_uuid/223/${uuid}"/>
</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">--></span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-autospace:none">
<span style="font-size:9.5pt;font-family:Consolas;color:blue"> <</span><span style="font-size:9.5pt;font-family:Consolas;color:#A31515">condition</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">
</span><span style="font-size:9.5pt;font-family:Consolas;color:red">field</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">=</span><span style="font-size:9.5pt;font-family:Consolas">"<span style="color:blue">destination_number</span>"<span style="color:blue">
</span><span style="color:red">expression</span><span style="color:blue">=</span>"<span style="color:blue">^\*\*(\d\d)$</span>"<span style="color:blue">></span></span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-autospace:none">
<span style="font-size:9.5pt;font-family:Consolas;color:blue"> <</span><span style="font-size:9.5pt;font-family:Consolas;color:#A31515">action</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">
</span><span style="font-size:9.5pt;font-family:Consolas;color:red">application</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">=</span><span style="font-size:9.5pt;font-family:Consolas">"<span style="color:blue">answer</span>"<span style="color:blue">/></span></span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-autospace:none">
<span style="font-size:9.5pt;font-family:Consolas;color:blue"> <</span><span style="font-size:9.5pt;font-family:Consolas;color:#A31515">action</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">
</span><span style="font-size:9.5pt;font-family:Consolas;color:red">application</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">=</span><span style="font-size:9.5pt;font-family:Consolas">"<span style="color:blue">set</span>"<span style="color:blue">
</span><span style="color:red">data</span><span style="color:blue">=</span>"<span style="color:blue">intercept_unanswered_only=true</span>"<span style="color:blue">/></span></span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-autospace:none">
<span style="font-size:9.5pt;font-family:Consolas;color:blue"> <</span><span style="font-size:9.5pt;font-family:Consolas;color:#A31515">action</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">
</span><span style="font-size:9.5pt;font-family:Consolas;color:red">application</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">=</span><span style="font-size:9.5pt;font-family:Consolas">"<span style="color:blue">intercept</span>"<span style="color:blue">
</span><span style="color:red">data</span><span style="color:blue">=</span>"<span style="color:blue">${db(select/esta_call_pickup_uuid/$1)}</span>"<span style="color:blue">/></span></span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-autospace:none">
<span style="font-size:9.5pt;font-family:Consolas;color:blue"> <</span><span style="font-size:9.5pt;font-family:Consolas;color:#A31515">action</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">
</span><span style="font-size:9.5pt;font-family:Consolas;color:red">application</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">=</span><span style="font-size:9.5pt;font-family:Consolas">"<span style="color:blue">sleep</span>"<span style="color:blue">
</span><span style="color:red">data</span><span style="color:blue">=</span>"<span style="color:blue">2000</span>"<span style="color:blue">/></span></span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-autospace:none">
<span style="font-size:9.5pt;font-family:Consolas;color:blue"> </</span><span style="font-size:9.5pt;font-family:Consolas;color:#A31515">condition</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">></span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-autospace:none">
<span style="font-size:9.5pt;font-family:Consolas;color:blue"> </</span><span style="font-size:9.5pt;font-family:Consolas;color:#A31515">extension</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">></span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-autospace:none">
<span style="font-size:9.5pt;font-family:Consolas"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-autospace:none">
<span style="font-size:9.5pt;font-family:Consolas">I see in the log the uuid for the appropriate call is in the intercept statement. After intercept, I am missing something to bridge the 2 legs together?</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-autospace:none">
<span style="font-size:9.5pt;font-family:Consolas"> </span><o:p></o:p></p>
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<span style="font-size:9.5pt;font-family:Consolas">Thanks,</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-autospace:none">
<span style="font-size:9.5pt;font-family:Consolas">Sean Devoy</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-autospace:none">
<span style="font-size:9.5pt;font-family:Consolas"> </span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">--
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<p><b><i><span style="font-size:13.5pt;font-family:"Courier New"">Brian West</span></i></b><span style="font-family:"Courier New""><br>
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_________________________________________________________________________<br>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p><b><i><span style="font-size:13.5pt;font-family:"Courier New"">Brian West</span></i></b><span style="font-family:"Courier New""><br>
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