[Freeswitch-users] Eavesdrop to existing UUID

[Tony Bourdeaux]

Allan-

this example below allows you to call to an extension and when finished
eavesdropping on one channel press * to move to another- the extension will
ask again what extension to monitor (you can uncomment the lines if you
want to read back to the caller what extension they entered):

<extension name="custom-eavesdrop">
  <condition field="destination_number" expression="^\*8(\d{4})$">
    <action application="answer"/>
    <!-- <action application="playback"
data="$${base_dir}/sounds/en/us/callie/ivr/8000/ivr-you_entered.wav"/> -->
    <!-- spell out called number, like "one-two-three-four-five" -->
    <!-- <action application="say" data="en name_spelled iterated $1"/> -->
    <action application="set" data="eavesdrop_enable_dtmf=true"/>
    <action application="eavesdrop"
data="${hash(select/${domain_name}-spymap/$1$2)}"/>

    <!--<action application="sleep" data="500"/>-->
    <action application="play_and_get_digits" data="4 4 3 5000 #
$${base_dir}/sounds/en/us/callie/ivr/8000/ivr-enter_ext.wav
$${base_dir}/sounds/en/us/callie/ivr/8000/ivr-invalid_extension_try_again.wav
my_digits \d+"/>
    <action application='transfer' data='*8${my_digits} XML default'/>
    <action application="say" data="en name_spelled iterated $1"/>
    <action application="playback"
data="$${base_dir}/sounds/en/us/callie/voicemail/8000/vm-not_available.wav"/>
  </condition>
</extension>

On Wed, Jun 3, 2015 at 6:21 AM, Allan Kristensen <ak at hejdu.dk> wrote:

> Hello All,
>
> Can anyone tell me if it's possible to eavesdrop from an existing channel
> instead of using "originate <dialstr> &eavesdrop(uuid)" method?
>
> Let's say I have 20 agents talking to our clients and as I supervisor I
> want to listen to these calls and perhaps coach agents by activating the
> "speak with uuid" feature available in eavesdrop.
>
> Today I need to make a new call (originate) if I want to start
> eavesdropping, so supervisor has to disconnect phone and make another call
> to jump to next agent (using the "*" DTMF is not possible and I also want
> to control this using ESL).
>
> What i'm doing today using the ESL:
>
> > originate <agent dial string> &park
> > originate <client dial string> &park
> > uuid_bridge <agent_chan_uuid> <client_chan_uuid>
>
> ..."Agent and client talks"...
>
> Now supervisor/coach wants to give agents some tips:
>
> > originate <supervisor dial string> &eavesdrop(<agent_chan_uuid>)
>
> "Supervisor can now listen and talk to agent by pressing the "2" DTMF
>
> If supervisor needs to help another agent, he/she now needs to disconnect
> call and do another originate, which is quite tedious.
> If it was somehow possible, I rather do this:
>
> > originate <supervisor dial str> &park
> > "send api cmd to api that eavesdrop <client_chan_uuid> from
> <supervisor_chan_uuid>"
>
> ...and when done, quickly move to another client by issusing another
> command without disconnecting the call, perhaps even use the same
> <supervisor_chan_uuid> to listen to a recorded call.
>
> Does it makes sense? :)
>
> What approach would you recommend ?
>
> Thank you...
>
> Best Regards,
>   Allan
>
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-- 

Tony Bourdeaux

*Intelecenter, LLC*

ph: 805-428-3031

Skype: tony.bourdeaux





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