[Freeswitch-users] Mod_callcenter ODBC vs File

[Brian West]

Once you test our latest release (1.4.20):

[image: Inline image 1]

https://freeswitch.org/jira

Thanks,


On Wed, Jul 22, 2015 at 6:58 PM, Jai Rangi <jprangi at gmail.com> wrote:

> Hello,
>
> FS version:  FreeSWITCH Version
> 1.4.18+git~20150312T185523Z~4eed221b69~64bit (git 4eed221 2015-03-12
> 18:55:23Z 64bit)
>
> I found a very strange behavior on mod_call center when used with odbc.
> This was easy to reproduce when the agents are busy and new calls come in.
> New member goes in abandoned state immediately and stay in same state
> forever. Even if previous call is complete and Agent is in Waiting state.
> Infact some times new members go in abandoned state immediately even if the
> agents are available.
>
> Everything works perfect once I changed the mod_callcenter.conf.xml config
> to file only mode, new calls go in Waiting state and call is connected to
> agent as soon as the agent is free.
>
> Any idea why the new member goes in abandoned state randomly in place of
> being in waiting state? Can it be due to too small timeout in call center
> module as it query the DB every time? Can that be changed?
>
> Anyone else had smiler problem, any experience or any recommendations will
> be much appreciated.
>
> Thank you,
> -Jai
>
>
>
>
>
>
>
>
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-- 

*Brian West*
brian at freeswitch.org


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