[Freeswitch-users] mod_callcenter - cc_warning_tone not working

[Royce Mitchell III]

Mark,

I know this is an old thread, but I'm having the same problem, would you
mind sharing a snippet of how you're accomplishing that?

Thanks!



Royce Mitchell, IT Consultant
ITAS Solutions
royce3 at itas-solutions.com

On Sat, Aug 10, 2013 at 1:40 AM, Mark Berry <markab242 at gmail.com> wrote:

> I've had the same problem.  What I ended up having to do was have a
> pre-bridge execute execute a script that displaces an audio beep to the
> agent manually. Though it's not elegant , I'm able to achieve what i'm
> needing with this method.
>
>
> On Wed, Jul 24, 2013 at 7:42 AM, <bedgar at vseinc.com> wrote:
>
>> All,
>>
>>
>>
>> Hopefully Marc Olivier Chouinard will catch this thread and have an
>> answer for me…
>>
>>
>>
>> Brian
>>
>>
>>
>> *From:* freeswitch-users-bounces at lists.freeswitch.org [mailto:
>> freeswitch-users-bounces at lists.freeswitch.org] *On Behalf Of *Brian Edgar
>> *Sent:* Monday, July 22, 2013 3:23 PM
>> *To:* freeswitch-users at lists.freeswitch.org
>> *Subject:* [Freeswitch-users] mod_callcenter - cc_warning_tone not
>> working
>>
>>
>>
>> Hello Experts,
>>
>>
>>
>> I have been working on setting up a call center in FS and am having a
>> problem with the warning tone notification.  It does not play any tones
>> before the caller is bridged to the agent.  I am using the latest stable
>> build for 1.2 and I am using the example in the wiki:
>>
>>
>>
>> https://wiki.freeswitch.org/wiki/Mod_callcenter#uuid-standby
>>
>>
>>
>> Snippet:
>>
>>
>>
>> <extension>
>>
>>   <condition field="destination_number" expression="^(4099)$">
>>
>>     <action application="set" data="transfer_after_bridge=4099"/> <!--
>> Remove this if you just want to get a single call
>>
>>     <action application="sleep" data="300"/> <!-- Small delay for safety
>> needs -->
>>
>>     <action application="set" data="res=${callcenter_config(agent set
>> uuid ${caller_id_number}@${domain_name} '${uuid}')}" />
>>
>>     <action application="set" data="res=${callcenter_config(agent set
>> type ${caller_id_number}@${domain_name} 'uuid-standby')}" />
>>
>>     <action application="set" data="res=${callcenter_config(agent set
>> status ${caller_id_number}@${domain_name} 'Available (On Demand)')}" />
>>
>>     <action application="set" data="res=${callcenter_config(agent set
>> state ${caller_id_number}@${domain_name} 'Waiting')}" />
>>
>>     <action application="set"
>> data="cc_warning_tone=tone_stream://%(200,0,500,600,700)"/>
>>
>>     <action application="answer" />
>>
>>     <action application="playback" data="$${hold_music}"/>
>>
>>
>>
>>   </condition>
>>
>> </extension>
>>
>>
>>
>> I have tried changing the tone values to see if making it repeat or play
>> longer would produce a positive result.  No dice…
>>
>>
>>
>> On a second note, is there a way to play a file to the agent before the
>> call is bridged?  My call center services multiple brands and would like to
>> have the agent greet the caller appropriately.
>>
>>
>>
>> Thank you,
>>
>>
>>
>> Brian Edgar
>>
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>
> _________________________________________________________________________
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> consulting at freeswitch.org
> http://www.freeswitchsolutions.com
>
> FreeSWITCH-powered IP PBX: The CudaTel Communication Server
> http://www.cudatel.com
>
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>
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