<div dir="ltr"><div class="gmail_default" style="font-family:courier new,monospace">Mark,</div><div class="gmail_default" style="font-family:courier new,monospace"><br></div><div class="gmail_default" style="font-family:courier new,monospace">I know this is an old thread, but I'm having the same problem, would you mind sharing a snippet of how you're accomplishing that?</div><div class="gmail_default" style="font-family:courier new,monospace"><br></div><div class="gmail_default" style="font-family:courier new,monospace">Thanks!</div></div><div class="gmail_extra"><br clear="all"><div><div class="gmail_signature"><div><span style="font-family:arial;font-size:small"><br></span></div><div><span style="font-family:arial;font-size:small"><br></span></div><span style="font-family:arial;font-size:small">Royce Mitchell, </span>IT Consultant<div style="font-family:arial;font-size:small">ITAS Solutions</div><div style="font-family:arial;font-size:small"><a href="mailto:royce3@itas-solutions.com" target="_blank">royce3@itas-solutions.com</a></div></div></div>
<br><div class="gmail_quote">On Sat, Aug 10, 2013 at 1:40 AM, Mark Berry <span dir="ltr"><<a href="mailto:markab242@gmail.com" target="_blank">markab242@gmail.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div dir="ltr">I've had the same problem. What I ended up having to do was have a pre-bridge execute execute a script that displaces an audio beep to the agent manually. Though it's not elegant , I'm able to achieve what i'm needing with this method.</div>
<div class="gmail_extra"><br><br><div class="gmail_quote"><div><div class="h5">On Wed, Jul 24, 2013 at 7:42 AM, <span dir="ltr"><<a href="mailto:bedgar@vseinc.com" target="_blank">bedgar@vseinc.com</a>></span> wrote:<br></div></div><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div><div class="h5">
<div lang="EN-US" link="#0563C1" vlink="#954F72"><div><p class="MsoNormal"><span style="color:#1f497d">All,<u></u><u></u></span></p><p class="MsoNormal"><span style="color:#1f497d"><u></u> <u></u></span></p><p class="MsoNormal">
<span style="color:#1f497d">Hopefully Marc Olivier Chouinard will catch this thread and have an answer for me…<u></u><u></u></span></p><p class="MsoNormal"><span style="color:#1f497d"><u></u> <u></u></span></p><p class="MsoNormal">
<span style="color:#1f497d">Brian<u></u><u></u></span></p><p class="MsoNormal"><span style="color:#1f497d"><u></u> <u></u></span></p><div><div style="border:none;border-top:solid #e1e1e1 1.0pt;padding:3.0pt 0in 0in 0in"><p class="MsoNormal">
<b>From:</b> <a href="mailto:freeswitch-users-bounces@lists.freeswitch.org" target="_blank">freeswitch-users-bounces@lists.freeswitch.org</a> [mailto:<a href="mailto:freeswitch-users-bounces@lists.freeswitch.org" target="_blank">freeswitch-users-bounces@lists.freeswitch.org</a>] <b>On Behalf Of </b>Brian Edgar<br>
<b>Sent:</b> Monday, July 22, 2013 3:23 PM<br><b>To:</b> <a href="mailto:freeswitch-users@lists.freeswitch.org" target="_blank">freeswitch-users@lists.freeswitch.org</a><br><b>Subject:</b> [Freeswitch-users] mod_callcenter - cc_warning_tone not working<u></u><u></u></p>
</div></div><div><div><p class="MsoNormal"><u></u> <u></u></p><p class="MsoNormal">Hello Experts,<u></u><u></u></p><p class="MsoNormal"><u></u> <u></u></p><p class="MsoNormal">I have been working on setting up a call center in FS and am having a problem with the warning tone notification. It does not play any tones before the caller is bridged to the agent. I am using the latest stable build for 1.2 and I am using the example in the wiki: <u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p><p class="MsoNormal"><a href="https://wiki.freeswitch.org/wiki/Mod_callcenter#uuid-standby" target="_blank">https://wiki.freeswitch.org/wiki/Mod_callcenter#uuid-standby</a><u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p><p class="MsoNormal">Snippet:<u></u><u></u></p><p class="MsoNormal"><u></u> <u></u></p><p class="MsoNormal"><extension><u></u><u></u></p><p class="MsoNormal"> <condition field="destination_number" expression="^(4099)$"><u></u><u></u></p>
<p class="MsoNormal"> <action application="set" data="transfer_after_bridge=4099"/> <!-- Remove this if you just want to get a single call <u></u><u></u></p><p class="MsoNormal"> <action application="sleep" data="300"/> <!-- Small delay for safety needs --><u></u><u></u></p>
<p class="MsoNormal"> <action application="set" data="res=${callcenter_config(agent set uuid ${caller_id_number}@${domain_name} '${uuid}')}" /><u></u><u></u></p><p class="MsoNormal"> <action application="set" data="res=${callcenter_config(agent set type ${caller_id_number}@${domain_name} 'uuid-standby')}" /><u></u><u></u></p>
<p class="MsoNormal"> <action application="set" data="res=${callcenter_config(agent set status ${caller_id_number}@${domain_name} 'Available (On Demand)')}" /><u></u><u></u></p><p class="MsoNormal">
<action application="set" data="res=${callcenter_config(agent set state ${caller_id_number}@${domain_name} 'Waiting')}" /><u></u><u></u></p><p class="MsoNormal"> <action application="set" data="cc_warning_tone=tone_stream://%(200,0,500,600,700)"/><u></u><u></u></p>
<p class="MsoNormal"> <action application="answer" /><u></u><u></u></p><p class="MsoNormal"> <action application="playback" data="$${hold_music}"/><u></u><u></u></p><p class="MsoNormal">
<u></u> <u></u></p><p class="MsoNormal"> </condition><u></u><u></u></p><p class="MsoNormal"></extension><u></u><u></u></p><p class="MsoNormal"><u></u> <u></u></p><p class="MsoNormal">I have tried changing the tone values to see if making it repeat or play longer would produce a positive result. No dice…<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p><p class="MsoNormal">On a second note, is there a way to play a file to the agent before the call is bridged? My call center services multiple brands and would like to have the agent greet the caller appropriately.<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p><p class="MsoNormal">Thank you,<u></u><u></u></p><p class="MsoNormal"><u></u> <u></u></p><p class="MsoNormal">Brian Edgar<u></u><u></u></p></div></div></div></div><br></div></div>_________________________________________________________________________<br>
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