[Freeswitch-users] Vitelity Calls failing on my server - Ideas

[jungle Boogie]

You do know that provider did have issues, which caused them to roll back
an update, right?

Sent from my iPhone 7.1
On Dec 4, 2015 1:19 PM, "Sean Devoy" <sdevoy at bizfocused.com> wrote:

> Hi!
>
>
>
> My VOIP provider is Vitelity.  A few hours ago SOME of my customers
> reported phone failures – Rings no answer for the caller.
>
> I understand this is NOT a FreeSwitch problem, but I thought someone here
> may be able to identify the problem quickly.  I would greatly appreciate it
> if you could read the rest and comment if you know something that might
> help get me back online.
>
>
>
> I have debugged what I know.  I have identical calls wioth logs to 2
> different numbers that are handled identically on my freeswitch server
> (going to an IVR).
>
> The critical difference I see in the logs is here:
>
>
>
> EXECUTE sofia/external_noauth/4108084699 at 66.241.96.237
> ivr(estabrook_attendant_1)
>
> 2015-12-04 15:16:10.628821 [DEBUG] switch_ivr_menu.c:721
> switch_ivr_menu_stack_xml_add binding 'menu-exit'
>
> … ivr continues
>
> 2015-12-04 15:16:10.628821 [DEBUG] switch_ivr_play_say.c:1314 Codec
> Activated L16 at 8000hz 1 channels 20ms
>
> *2015-12-04 15:16:10.698805 [DEBUG] switch_rtp.c:3757 Correct ip/port
> confirmed.*
>
> 2015-12-04 15:16:19.448558 [DEBUG] switch_core_session.c:1016 Send signal
> sofia/external_noauth/4108084699 at 66.241.96.237 [BREAK]
>
> On the calls that are failing the debug line “*switch_rtp.c:3757 Correct
> ip/port confirmed”* does not happen.  Instead I eventually get “[DEBUG]
> switch_ivr_menu.c:643 IVR menu 'bfis_attendant_1' no input detected”, all
> the while the line is ringing on caller end.
>
>
>
> If someone understands what that means and I could tell them, it might get
> my customers back online quicker.
>
>
>
>
>
>
>
> Thanks for your time,
>
> Sean
>
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