<p dir="ltr">You do know that provider did have issues, which caused them to roll back an update, right? </p>
<p dir="ltr">Sent from my iPhone 7.1</p>
<div class="gmail_quote">On Dec 4, 2015 1:19 PM, "Sean Devoy" <<a href="mailto:sdevoy@bizfocused.com">sdevoy@bizfocused.com</a>> wrote:<br type="attribution"><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div lang="EN-US" link="#0563C1" vlink="#954F72">
<div>
<p class="MsoNormal">Hi!<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">My VOIP provider is Vitelity. A few hours ago SOME of my customers reported phone failures – Rings no answer for the caller.<u></u><u></u></p>
<p class="MsoNormal">I understand this is NOT a FreeSwitch problem, but I thought someone here may be able to identify the problem quickly. I would greatly appreciate it if you could read the rest and comment if you know something that might help get me back
online.<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">I have debugged what I know. I have identical calls wioth logs to 2 different numbers that are handled identically on my freeswitch server (going to an IVR).<u></u><u></u></p>
<p class="MsoNormal">The critical difference I see in the logs is here:<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">EXECUTE sofia/external_noauth/<a href="mailto:4108084699@66.241.96.237" target="_blank">4108084699@66.241.96.237</a> ivr(estabrook_attendant_1)<u></u><u></u></p>
<p class="MsoNormal">2015-12-04 15:16:10.628821 [DEBUG] switch_ivr_menu.c:721 switch_ivr_menu_stack_xml_add binding 'menu-exit'<u></u><u></u></p>
<p class="MsoNormal">… ivr continues<u></u><u></u></p>
<p class="MsoNormal"><u></u><u></u></p>
<p class="MsoNormal">2015-12-04 15:16:10.628821 [DEBUG] switch_ivr_play_say.c:1314 Codec Activated L16@8000hz 1 channels 20ms<u></u><u></u></p>
<p class="MsoNormal"><b>2015-12-04 15:16:10.698805 [DEBUG] switch_rtp.c:3757 Correct ip/port confirmed.<u></u><u></u></b></p>
<p class="MsoNormal">2015-12-04 15:16:19.448558 [DEBUG] switch_core_session.c:1016 Send signal sofia/external_noauth/<a href="mailto:4108084699@66.241.96.237" target="_blank">4108084699@66.241.96.237</a> [BREAK]<u></u><u></u></p>
<p class="MsoNormal"><u></u><u></u></p>
<p class="MsoNormal">On the calls that are failing the debug line “<b>switch_rtp.c:3757 Correct ip/port confirmed”</b> does not happen. Instead I eventually get “[DEBUG] switch_ivr_menu.c:643 IVR menu 'bfis_attendant_1' no input detected”, all the while the
line is ringing on caller end.<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">If someone understands what that means and I could tell them, it might get my customers back online quicker.<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">Thanks for your time,<u></u><u></u></p>
<p class="MsoNormal">Sean<u></u><u></u></p>
</div>
</div>
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