[Freeswitch-users] Playing on hold music for certain inbound numbers

Sat Oct 4 03:29:00 MSD 2014

Might I suggest LUA… I do exactly what you want and then some. I control the early media as well. Caller hears “Hi Tom, please hold while our phones ring”, music. “hold on Tom on while our iPhones ring”, music, “Sorry Tom, please leave a message”. The media is constructed based on the incoming line, the caller ID, etc. The LUA program even adjusts the music between verbiage so the full length is constant and takes into account resolution. The string can be used for early media or music on hold. The point is, it is far more dynamic than anything you can do in XML. BTW, the same LUA program also sets different ringtones based on caller ID. Lot’s of work but once done worth it. Something to think about.

This is how to build the string in FreeSWITCH (I added this to the wiki Feb 13): http://wiki.freeswitch.org/wiki/Mod_local_stream#Execution_Parameters
Mario G

On Oct 3, 2014, at 3:27 PM, Michael Collins <msc at freeswitch.org> wrote:

> In the long term I would create some sort of lookup, like using a Lua script and database. However, in the short term you could do something very simple, like create a utility extension whose sole job it is to set the my_hold_music variable. Then you can play the hold music in the extension for 4000. Here's a sample:
> 
> <extension name="set my hold music" continue="true">
>   <condition break="never"> 
>     <!-- default to standard hold music -->
>     <action application="set" data="my_hold_music=${hold_music}"/>
>   </condition>
>   <condition field="effective_caller_id_number" expression="^(1000)$" break="on-true">
>     <action application="set" data="my_hold_music=/path/to/file1.wav"/>
>   </condition>
>   <condition field="effective_caller_id_number" expression="^(1001)$" break="on-true">
>     <action application="set" data="my_hold_music=/path/to/file2.wav"/>
>   </condition>
>   <!-- add a condition for each caller id value... -->
> </extension>
> 
> <extension name="x4000">
>   <condition field="destination_number" expression="^(4000)$">
>     <action application="answer"/>
>     <action application="sleep" data="1000"/>
>     <action application="playback" data="${my_hold_music}"/>
>   </condition>
> </extension>
> 
> Play around with that and see what happens. Don't forget about the standard disclaimer. :)
> -MC
> 
> On Fri, Oct 3, 2014 at 1:40 PM, Tom Angle <tangle70 at gmail.com> wrote:
> In plain english. I want an incoming SIP call to user 4000 to go directly to hold and play a wav file. Also I want to assign different wav file to different incoming numbers. This was a customer can choose what on hold music their clients will hear.  
> 
> I posted the cli output in pastebin under Tom Angle. Thanks
> 
> Tom
> 
> On 10/3/2014 3:17 PM, Michael Collins wrote:
>> Welcome to FreeSWITCH!
>> 
>> The folks around here will be happy to help. In this case I believe they/we just need some additional information. I recommend that you get a console debug log and drop it into pastebin.freeswitch.org and set the syntax highlight to "FreeSWITCH Log". 
>> 
>> Also, it would probably help if you gave us a plain language description of what you are trying to do with that dialplan snippet. I see a lot of anti-actions which may or may not be what you need. Maybe a brief description would help, something like: "When caller id 1005 calls in, play file1.wav and then hangup." 
>> 
>> Lastly I recommend reviewing this wiki page: https://confluence.freeswitch.org/display/FREESWITCH/Troubleshooting+Debugging
>> 
>> It will get you on the right path for figuring out what information to collect for the troubleshooting process.
>> 
>> -Michael
>> 
>> On Fri, Oct 3, 2014 at 8:47 AM, Tom Angle <tangle70 at gmail.com> wrote:
>> I am new to Freeswitch.
>> 
>> I am trying to create a MOH server for our Metaswitch. Currently I have
>> it working, but it will only play on audio file. I would like to set it
>> up to play a particular audio depending on the inbound phone number. The
>> below code is in my dialplan/default.xml and does not work. Could
>> someone tell me what I am doing wrong? Thanks for any help.
>> 
>> 
>>      <extension name="4000_hold_music">
>>        <condition field="effective_caller_id_number" expression="^(1000)$">
>>          <action application="answer"/>
>>          <action application="execute_extension" data="is_secure XML
>> features"/>
>>          <action application="playback" data="$${hold_music}"/>
>>          <anti-action application="set" data="zrtp_secure_media=true"/>
>>          <anti-action application="answer"/>
>>          <anti-action application="execute_extension"
>> data="is_zrtp_secure XML features"/>
>>          <anti-action application="playback" data="/music/music1.wav"/>
>>        </condition>
>> 
>>        <condition field="effective_caller_id_number" expression="^(1005)$">
>>          <action application="answer"/>
>>          <action application="execute_extension" data="is_secure XML
>> features"/>
>>          <action application="playback" data="$${hold_music}"/>
>>          <anti-action application="set" data="zrtp_secure_media=true"/>
>>          <anti-action application="answer"/>
>>          <anti-action application="execute_extension"
>> data="is_zrtp_secure XML features"/>
>>          <anti-action application="playback" data="/music/music4.wav"/>
>>        </condition>
>>      </extension>
>> 
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>> 
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> 
> 
> _________________________________________________________________________
> Professional FreeSWITCH Consulting Services:
> consulting at freeswitch.org
> http://www.freeswitchsolutions.com
> 
> Official FreeSWITCH Sites
> http://www.freeswitch.org
> http://confluence.freeswitch.org
> http://www.cluecon.com
> 
> 
> 
> 
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> 
> _________________________________________________________________________
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> consulting at freeswitch.org
> http://www.freeswitchsolutions.com
> 
> Official FreeSWITCH Sites
> http://www.freeswitch.org
> http://confluence.freeswitch.org
> http://www.cluecon.com
> 
> 
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