[Freeswitch-users] feature idea for mod_callcenter

[Nathan Neulinger]

Could be useful to have a "callcenter_config queue send [queue_name] [uuid] [agent]" that would explicitly send a call 
in the queue to a given agent, regardless of that agent's state. (Well, at least assuming they are capable of receiving 
a call.)

The idea would be for when you have a "senior" agent that is in the system to take calls that are send to them from 
other agents or from a control panel, or as a 'agent handoff' to an agent that hasn't yet made themselves active in the 
queue.

I can use just a plain transfer, but that requires jumping through extra hoops to change the state of the target agent - 
to make sure that they don't receive an actual queue call while in the middle of a transferred call that is no longer 
managed by mod_callcenter.

-- Nathan

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Nathan Neulinger                       nneul at mst.edu
Missouri S&T Information Technology    (573) 612-1412
System Administrator - Architect