[Freeswitch-users] callcenter_config agent / tiers reload

[Alvaro Mari-Thompson]

Hi Vik,

 

We’ve updated to version FreeSWITCH Version 1.2.24+git~20140613T004754Z~d298f8688a~32bit (git d298f86 2014-06-13 00:47:54Z 32bit) which is the most stable 1.2 build there, but still have the same issue, queue reloading works, but tier and agent reloading do not:

 

freeswitch at internal> callcenter_config tier reload 2000 at vps1.voicebooth.com

-ERR no reply

 

freeswitch at internal> callcenter_config agent reload 2000 at vps1.voicebooth.com

-ERR no reply

 

freeswitch at internal> callcenter_config queue reload 2000 at vps1.voicebooth.com

+OK

 

2014-06-14 16:10:11.596385 [DEBUG] mod_callcenter.c:459 Destroying Profile 2000 at vps1.voicebooth.com

014-06-14 16:10:12.676386 [INFO] mod_callcenter.c:706 Added queue 2000 at vps1.voicebooth.com

 

Is there some configuration issue we’re missing here?

 

 

Alvaro

 

From: freeswitch-users-bounces at lists.freeswitch.org [mailto:freeswitch-users-bounces at lists.freeswitch.org] On Behalf Of Vik Killa
Sent: 13 June 2014 19:29
To: FreeSWITCH Users Help
Subject: Re: [Freeswitch-users] callcenter_config agent / tiers reload

 

Alvaro,

Check the source code for the version you are running for the changes in https://fisheye.freeswitch.org/changelog/freeswitch/?cs=9ecbb54

Thanks

 

On Fri, Jun 13, 2014 at 2:06 PM, Alvaro Mari-Thompson <alvaro at voicebooth.com <mailto:alvaro at voicebooth.com> > wrote:

We’re running build FreeSWITCH Version 1.2.17+git~20131230T193020Z~52377f0f65~32bit (git 52377f0 2013-12-30 19:30:20Z 32bit) which is dated post that fix, is there any possibility it didn’t make it into that?

 

We’re about to update to a later 1.2 patch to see if it’ll make a difference.

 

 

Regards,

Alvaro

 

From: freeswitch-users-bounces at lists.freeswitch.org <mailto:freeswitch-users-bounces at lists.freeswitch.org>  [mailto:freeswitch-users-bounces at lists.freeswitch.org <mailto:freeswitch-users-bounces at lists.freeswitch.org> ] On Behalf Of Vik Killa
Sent: 13 June 2014 18:57
To: FreeSWITCH Users Help
Subject: Re: [Freeswitch-users] callcenter_config agent / tiers reload

 

Alvara,

I wrote the patch in https://jira.freeswitch.org/browse/FS-5850 to allow dynamic reload.

You may be using wrong syntax

i just tested and both these commands worked for me (i verified xml_curl lookup worked by watching my web access log)

callcenter_config agent reload [agent_name]

callcenter_config tier reload [tier]

 

Thanks

 

 

 

On Fri, Jun 13, 2014 at 2:33 AM, Alvaro Mari-Thompson <alvaro at voicebooth.com <mailto:alvaro at voicebooth.com> > wrote:

Hi all,

 

In my continuing quest to get some basic ring-all call queuing up and running, I’ve abandoned mod_fifo and started looking at mod_callcenter which easily does everything I need.

 

The stumbling block I’ve had is about dynamic configuration reloading. Our freeswitch instances are configured to use xml_mod_curl to retrieve configs, as all our configuration is kept in a third-party system.

 

In the CLI, I am able to call callcenter_config queue reload <name> which works as intended, but this will not reload the agents or tiers. Having tried both callcenter_config agent reload <agent> and callcenter_config tiers reload <queue> <agent>, I get an –ERR no reply from the console each time. I’ve looked through mod_callcenter.c and can quite clearly see in code that these should be both working, code example can be found here https://fisheye.freeswitch.org/changelog/freeswitch/?cs=9ecbb54

 

Is this a known issue? I can see JIRA issue on this matter at https://jira.freeswitch.org/browse/FS-5850 but it seems to indicate this was all complete towards the end of last year, which is why it’s puzzling me that those commands are not working.

 

 

Regards,

Alvaro

 


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_________________________________________________________________________
Professional FreeSWITCH Consulting Services:
consulting at freeswitch.org <mailto:consulting at freeswitch.org> 
http://www.freeswitchsolutions.com




Official FreeSWITCH Sites
http://www.freeswitch.org
http://wiki.freeswitch.org
http://www.cluecon.com

FreeSWITCH-users mailing list
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