[Freeswitch-users] Mod_CallCenter - Strange Behaviour - Instant Abandonment of calls

[Joel White]

I am noticing a strange issue where calls are being placed in a CallCenter
queue, then instantly being put into an abandoned state.


Here is the callcenter.xml configuration

<!-- QUEUE FOR HELPDESK -->
    <queue name="helpdesk at default">
      <param name="strategy" value="longest-idle-agent"/>
      <param name="moh-sound" value="$${hold_music}"/>
      <!--<param name="record-template"
value="$${base_dir}/recordings/${strftime(%Y-%m-%d-%H-%M-%S)}.${destination_number}.${caller_id_number}.${uuid}.wav"/>-->
      <param name="announce-sound"
value="it_sounds/it_helpdesk-queue-announcement.wav"/>
      <param name="announce-frequency" value="180"/>
      <param name="time-base-score" value="system"/>
      <param name="max-wait-time" value="0"/>
      <param name="max-wait-time-with-no-agent" value="0"/>
      <param name="max-wait-time-with-no-agent-time-reached" value="20"/>
      <param name="tier-rules-apply" value="false"/>
      <param name="tier-rule-wait-second" value="300"/>
      <param name="tier-rule-wait-multiply-level" value="true"/>
      <param name="tier-rule-no-agent-no-wait" value="false"/>
      <param name="discard-abandoned-after" value="60"/>
      <param name="abandoned-resume-allowed" value="false"/>
    </queue>



And here is when a call comes in and instantly gets put into a Abandoned
state

2014-06-06 14:04:02.442348 [DEBUG] switch_core_session.c:871 Send signal
sofia/internal/56716 [BREAK]
2014-06-06 14:04:02.442348 [NOTICE] mod_dptools.c:1225 Channel
[sofia/internal/56716] has been answered
2014-06-06 14:04:02.442348 [DEBUG] switch_core_session.c:1016 Send signal
sofia/internal/56716 [BREAK]
2014-06-06 14:04:02.442348 [DEBUG] switch_channel.c:3647
(sofia/internal/56716) Callstate Change EARLY -> ACTIVE
2014-06-06 14:04:02.442348 [DEBUG] sofia.c:5828 Channel
sofia/internal/56716 entering state [completed][200]
EXECUTE sofia/internal/56716 callcenter(helpdesk at default)
2014-06-06 14:04:02.442348 [DEBUG] mod_callcenter.c:2493 Member
56716;phone-context=phones.mycompany <56716> joining queue helpdesk at default
2014-06-06 14:04:02.442348 [DEBUG] switch_core_session.c:1016 Send signal
sofia/internal/56716 [BREAK]
2014-06-06 14:04:02.442348 [DEBUG] switch_core_session.c:1016 Send signal
sofia/internal/56716 [BREAK]
2014-06-06 14:04:02.442348 [DEBUG] switch_core_session.c:1016 Send signal
sofia/internal/56716 [BREAK]
2014-06-06 14:04:02.442348 [DEBUG] switch_core_session.c:1016 Send signal
sofia/internal/56716 [BREAK]
2014-06-06 14:04:02.462306 [DEBUG] sofia.c:5828 Channel
sofia/internal/56716 entering state [ready][200]
2014-06-06 14:04:02.462306 [DEBUG] mod_local_stream.c:498 Opening Stream
[moh/8000] 8000hz
2014-06-06 14:04:02.462306 [DEBUG] switch_ivr_play_say.c:1305 Codec
Activated L16 at 8000hz 1 channels 20ms
2014-06-06 14:04:02.742353 [DEBUG] switch_rtp.c:3757 Correct ip/port
confirmed.
2014-06-06 14:04:03.582343 [DEBUG] mod_snmp.c:70 systemStats OID-suffix
requested (1)
freeswitch at internal> callcenter_config queue list members helpdesk at default
queue|system|uuid|session_uuid|cid_number|cid_name|system_epoch|joined_epoch|rejoined_epoch|bridge_epoch|abandoned_epoch|base_score|skill_score|serving_agent|serving_system|state
helpdesk at default
|single_box|e92b24e0-eda4-11e3-9b8a-77fa9a892911||56716|56716;phone-context=phones.mycompany|1402077829|1402077829|0|0|1402077831|0|0|57504 at default
|single_box|Abandoned
helpdesk at default
|single_box|f0fa1898-eda4-11e3-9b95-77fa9a892911||56716|56716;phone-context=phones.mycompany|1402077842|1402077842|0|0|1402077841|0|0|56708 at default
|single_box|Abandoned
+OK

2014-06-06 14:04:06.602338 [DEBUG] switch_core_session.c:1016 Send signal
sofia/internal/56716 [BREAK]
2014-06-06 14:04:06.622340 [NOTICE] sofia.c:737 Hangup sofia/internal/56716
[CS_EXECUTE] [NORMAL_CLEARING]
2014-06-06 14:04:06.622340 [DEBUG] switch_channel.c:3187 Send signal
sofia/internal/56716 [KILL]
2014-06-06 14:04:06.622340 [DEBUG] switch_core_session.c:1351 Send signal
sofia/internal/56716 [BREAK]
2014-06-06 14:04:06.622340 [DEBUG] switch_ivr_play_say.c:1708 done playing
file local_stream://moh
2014-06-06 14:04:06.622340 [DEBUG] mod_callcenter.c:2630 Member
56716;phone-context=phones.mycompany <56716> abandoned waiting in queue
helpdesk at default




Not sure what I am missing that would cause this unexpected behaviour
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