<div dir="ltr"><div><div><div>I am noticing a strange issue where calls are being placed in a CallCenter queue, then instantly being put into an abandoned state.<br><br><br></div>Here is the callcenter.xml configuration<br>
<br><!-- QUEUE FOR HELPDESK --><br> <queue name="helpdesk@default"><br> <param name="strategy" value="longest-idle-agent"/><br> <param name="moh-sound" value="$${hold_music}"/><br>
<!--<param name="record-template" value="$${base_dir}/recordings/${strftime(%Y-%m-%d-%H-%M-%S)}.${destination_number}.${caller_id_number}.${uuid}.wav"/>--><br> <param name="announce-sound" value="it_sounds/it_helpdesk-queue-announcement.wav"/><br>
<param name="announce-frequency" value="180"/><br> <param name="time-base-score" value="system"/><br> <param name="max-wait-time" value="0"/><br>
<param name="max-wait-time-with-no-agent" value="0"/><br> <param name="max-wait-time-with-no-agent-time-reached" value="20"/><br> <param name="tier-rules-apply" value="false"/><br>
<param name="tier-rule-wait-second" value="300"/><br> <param name="tier-rule-wait-multiply-level" value="true"/><br> <param name="tier-rule-no-agent-no-wait" value="false"/><br>
<param name="discard-abandoned-after" value="60"/><br> <param name="abandoned-resume-allowed" value="false"/><br> </queue><br><br><br><br></div>And here is when a call comes in and instantly gets put into a Abandoned state<br>
<br>2014-06-06 14:04:02.442348 [DEBUG] switch_core_session.c:871 Send signal sofia/internal/56716 [BREAK]<br>2014-06-06 14:04:02.442348 [NOTICE] mod_dptools.c:1225 Channel [sofia/internal/56716] has been answered<br>2014-06-06 14:04:02.442348 [DEBUG] switch_core_session.c:1016 Send signal sofia/internal/56716 [BREAK]<br>
2014-06-06 14:04:02.442348 [DEBUG] switch_channel.c:3647 (sofia/internal/56716) Callstate Change EARLY -> ACTIVE<br>2014-06-06 14:04:02.442348 [DEBUG] sofia.c:5828 Channel sofia/internal/56716 entering state [completed][200]<br>
EXECUTE sofia/internal/56716 callcenter(helpdesk@default)<br>2014-06-06 14:04:02.442348 [DEBUG] mod_callcenter.c:2493 Member 56716;phone-context=phones.mycompany <56716> joining queue helpdesk@default<br>2014-06-06 14:04:02.442348 [DEBUG] switch_core_session.c:1016 Send signal sofia/internal/56716 [BREAK]<br>
2014-06-06 14:04:02.442348 [DEBUG] switch_core_session.c:1016 Send signal sofia/internal/56716 [BREAK]<br>2014-06-06 14:04:02.442348 [DEBUG] switch_core_session.c:1016 Send signal sofia/internal/56716 [BREAK]<br>2014-06-06 14:04:02.442348 [DEBUG] switch_core_session.c:1016 Send signal sofia/internal/56716 [BREAK]<br>
2014-06-06 14:04:02.462306 [DEBUG] sofia.c:5828 Channel sofia/internal/56716 entering state [ready][200]<br>2014-06-06 14:04:02.462306 [DEBUG] mod_local_stream.c:498 Opening Stream [moh/8000] 8000hz<br>2014-06-06 14:04:02.462306 [DEBUG] switch_ivr_play_say.c:1305 Codec Activated L16@8000hz 1 channels 20ms<br>
2014-06-06 14:04:02.742353 [DEBUG] switch_rtp.c:3757 Correct ip/port confirmed.<br>2014-06-06 14:04:03.582343 [DEBUG] mod_snmp.c:70 systemStats OID-suffix requested (1)<br>freeswitch@internal> callcenter_config queue list members helpdesk@default<br>
queue|system|uuid|session_uuid|cid_number|cid_name|system_epoch|joined_epoch|rejoined_epoch|bridge_epoch|abandoned_epoch|base_score|skill_score|serving_agent|serving_system|state<br>helpdesk@default|single_box|e92b24e0-eda4-11e3-9b8a-77fa9a892911||56716|56716;phone-context=phones.mycompany|1402077829|1402077829|0|0|1402077831|0|0|57504@default|single_box|Abandoned<br>
helpdesk@default|single_box|f0fa1898-eda4-11e3-9b95-77fa9a892911||56716|56716;phone-context=phones.mycompany|1402077842|1402077842|0|0|1402077841|0|0|56708@default|single_box|Abandoned<br>+OK<br><br>2014-06-06 14:04:06.602338 [DEBUG] switch_core_session.c:1016 Send signal sofia/internal/56716 [BREAK]<br>
2014-06-06 14:04:06.622340 [NOTICE] sofia.c:737 Hangup sofia/internal/56716 [CS_EXECUTE] [NORMAL_CLEARING]<br>2014-06-06 14:04:06.622340 [DEBUG] switch_channel.c:3187 Send signal sofia/internal/56716 [KILL]<br>2014-06-06 14:04:06.622340 [DEBUG] switch_core_session.c:1351 Send signal sofia/internal/56716 [BREAK]<br>
2014-06-06 14:04:06.622340 [DEBUG] switch_ivr_play_say.c:1708 done playing file local_stream://moh<br>2014-06-06 14:04:06.622340 [DEBUG] mod_callcenter.c:2630 Member 56716;phone-context=phones.mycompany <56716> abandoned waiting in queue helpdesk@default<br>
<br><br><br><br></div>Not sure what I am missing that would cause this unexpected behaviour <br><br><br><div><br></div></div>