[Freeswitch-users] No audio when calling in via SIP phone

Iqbal Abdullah iqbal.b.abdullah at gmail.com
Wed Jul 30 04:49:44 MSD 2014 

Thank you Peter and Robert,

I opened up the suggested ports on the wiki page but that didn't work,
so I ended up opening all TCP and UDP ports but the audio doesn't come
either.

Trying to call a different number (1001, which doesn't have a user)
gave me this logs:

2014-07-30 09:42:54.121512 [NOTICE] switch_channel.c:1054 New Channel
sofia/internal/1000 at xxxxxx.amazonaws.com
[34c19686-9e28-459d-813c-fbf57d42c89a]
2014-07-30 09:42:54.261504 [INFO] mod_dialplan_xml.c:558 Processing
1000 <1000>->1001 in context default
2014-07-30 09:42:54.261504 [INFO] switch_ivr_async.c:3653 Bound B-Leg:
*1 execute_extension::dx XML features
2014-07-30 09:42:54.261504 [INFO] switch_ivr_async.c:3653 Bound B-Leg:
*2 record_session::/usr/local/freeswitch/recordings/1000.2014-07-30-09-42-54.wav
2014-07-30 09:42:54.261504 [INFO] switch_ivr_async.c:3653 Bound B-Leg:
*3 execute_extension::cf XML features
2014-07-30 09:42:54.261504 [INFO] switch_ivr_async.c:3653 Bound B-Leg:
*4 execute_extension::att_xfer XML features
2014-07-30 09:42:54.281497 [NOTICE] switch_ivr_originate.c:2708 Cannot
create outgoing channel of type [error] cause: [USER_NOT_REGISTERED]
2014-07-30 09:42:54.281497 [NOTICE] switch_ivr_originate.c:2708 Cannot
create outgoing channel of type [user] cause: [USER_NOT_REGISTERED]
2014-07-30 09:42:54.281497 [INFO] mod_dptools.c:3234 Originate Failed.
Cause: USER_NOT_REGISTERED
2014-07-30 09:42:54.281497 [NOTICE] sofia_media.c:92 Pre-Answer
sofia/internal/1000 at xxxxxx.amazonaws.com!
2014-07-30 09:42:54.281497 [NOTICE] mod_dptools.c:1258 Channel
[sofia/internal/1000 at xxxxxx.amazonaws.com] has been answered
2014-07-30 09:42:55.281513 [NOTICE] switch_channel.c:1054 New Channel
loopback/app=voicemail:default 10.142.199.62 1001-a
[e83b067a-9687-4fe2-8691-ea0f4c8a04a3]
2014-07-30 09:42:55.281513 [NOTICE] switch_channel.c:1052 Rename
Channel loopback/app=voicemail:default 10.142.199.62
1001-a->loopback/voicemail-a [e83b067a-9687-4fe2-8691-ea0f4c8a04a3]
2014-07-30 09:42:55.281513 [NOTICE] switch_channel.c:1054 New Channel
loopback/voicemail-b [cba53c4a-07c6-4c5a-8bf1-4d4029b6cb66]
2014-07-30 09:42:55.281513 [NOTICE] mod_loopback.c:947 Pre-Answer
loopback/voicemail-a!
2014-07-30 09:42:55.281513 [NOTICE] mod_dptools.c:1293 Pre-Answer
loopback/voicemail-b!
2014-07-30 09:43:26.301488 [NOTICE] sofia.c:7256 Hangup
sofia/internal/1000 at xxxxxx.amazonaws.com [CS_EXECUTE]
[NORMAL_UNSPECIFIED]
2014-07-30 09:43:26.301488 [NOTICE] switch_ivr_bridge.c:752 Hangup
loopback/voicemail-a [CS_EXCHANGE_MEDIA] [ORIGINATOR_CANCEL]
2014-07-30 09:43:26.301488 [NOTICE] mod_loopback.c:553 Hangup
loopback/voicemail-b [CS_EXECUTE] [ORIGINATOR_CANCEL]
2014-07-30 09:43:26.301488 [NOTICE] switch_core_session.c:1632 Session
10 (sofia/internal/1000 at xxxxxx.amazonaws.com) Ended
2014-07-30 09:43:26.301488 [NOTICE] switch_core_session.c:1636 Close
Channel sofia/internal/1000 at xxxxxx.amazonaws.com [CS_DESTROY]
2014-07-30 09:43:26.301488 [NOTICE] switch_core_session.c:1632 Session
12 (loopback/voicemail-b) Ended
2014-07-30 09:43:26.301488 [NOTICE] switch_core_session.c:1636 Close
Channel loopback/voicemail-b [CS_DESTROY]
2014-07-30 09:43:26.301488 [NOTICE] switch_core_session.c:1632 Session
11 (loopback/voicemail-a) Ended
2014-07-30 09:43:26.301488 [NOTICE] switch_core_session.c:1636 Close
Channel loopback/voicemail-a [CS_DESTROY]

Doesn't seem to have any issues with it at all.


On 30 July 2014 02:55, Peter Villeneuve <petervnv1 at gmail.com> wrote:
> Well that's probably your problem.
> You need to open up ports for media (RTP) to flow.
>
> If your setup is still default, then you'll need to open up ports
> 16384-32768
> See https://wiki.freeswitch.org/wiki/Firewall
>
>
> On Tue, Jul 29, 2014 at 6:33 PM, Iqbal Abdullah <iqbal.b.abdullah at gmail.com>
> wrote:
>>
>> Brian,
>>
>> On 30 July 2014 00:06, Brian West <brian at freeswitch.org> wrote:
>> >
>> > On a hunch, I launched an instance, set the firewall up properly.
>> > Checked out, built and installed FS, No issues at all. ;)  Just making sure
>> > someone else was reporting issues so I thought I would spin it up to double
>> > check a few things.
>>
>> Thanks for looking it up. Can you tell me what ports of the firewall
>> did you open up? Maybe that's the issue. I only have 5060 (and ssh)
>> open by the way.
>>
>> >
>> >
>> > On Tue, Jul 29, 2014 at 9:12 AM, Iqbal Abdullah
>> > <iqbal.b.abdullah at gmail.com> wrote:
>> >>
>> >> On 29 July 2014 21:54, Ben Langfeld <ben at langfeld.co.uk> wrote:
>> >> > Try explicitly answering the call before your <Speak/> action.
>> >>
>> >> Thanks Ben,
>> >>
>> >> I'm sorry but I do not see any explicit answer XML tag which I can use
>> >> for Plivo.
>> >> What do you mean by explicitly answering the call before the Speak
>> >> action?
>> >>
>> >> >
>> >> >
>> >> > On 29 July 2014 07:04, Iqbal Abdullah <iqbal.b.abdullah at gmail.com>
>> >> > wrote:
>> >> >>
>> >> >> Hello everyone,
>> >> >>
>> >> >> I have just gotten to know about FreeSWITCH and have tried
>> >> >> installing
>> >> >> it on a EC2 instance and in the process of trying out some examples.
>> >> >> I
>> >> >> am facing this issue of not being able to hear any sounds during a
>> >> >> call I make to my FreeSWITCH system.
>> >> >>
>> >> >> My freeswitch system is the latest stable ver.1.4 and I followed the
>> >> >> instructions to install from
>> >> >> http://clintberry.com/2011/getting-started-with-plivo/
>> >> >>
>> >> >> via the installation script show on the site. I changed the
>> >> >> installation script to use Slash and also 1.4 instead.
>> >> >>
>> >> >> One of the exercises is to pass an incoming call to plivo and make
>> >> >> plivo return a <say> action, which for some reason is not reading
>> >> >> back
>> >> >> the text to me (no audio) when I call 1005 from using sflphone on my
>> >> >> ubuntu.
>> >> >>
>> >> >> This is the log on freeswitch:
>> >> >>
>> >> >> 2014-07-29 18:01:12.581530 [NOTICE] switch_channel.c:1054 New
>> >> >> Channel
>> >> >> sofia/internal/1000 at xxxxxxxxxx.amazonaws.com
>> >> >> [5650b3dd-1519-4c6f-b720-d4d3a8a65c5c]
>> >> >> 2014-07-29 18:01:12.681534 [INFO] mod_dialplan_xml.c:558 Processing
>> >> >> 1000 <1000>->1005 in context default
>> >> >> 2014-07-29 18:01:12.681534 [WARNING] switch_core_session.c:1554
>> >> >> sofia/internal/1000 at xxxxxxxxxx.amazonaws.com using scheduler due to
>> >> >> bypass media or media is not established.
>> >> >> 2014-07-29 18:01:12.733800 [NOTICE] sofia_media.c:92 Pre-Answer
>> >> >> sofia/internal/1000 at xxxxxxxxxx.amazonaws.com!
>> >> >> 2014-07-29 18:01:12.733800 [NOTICE] mod_dptools.c:1258 Channel
>> >> >> [sofia/internal/1000 at xxxxxxxxxx.amazonaws.com] has been answered
>> >> >> 2014-07-29 18:01:14.121516 [NOTICE] mod_dptools.c:1232 Hangup
>> >> >> sofia/internal/1000 at xxxxxxxxxx.amazonaws.com [CS_RESET]
>> >> >> [NORMAL_CLEARING]
>> >> >> 2014-07-29 18:01:14.141502 [NOTICE] switch_core_session.c:1632
>> >> >> Session
>> >> >> 1 (sofia/internal/1000 at xxxxxxxxxx.amazonaws.com) Ended
>> >> >> 2014-07-29 18:01:14.141502 [NOTICE] switch_core_session.c:1636 Close
>> >> >> Channel sofia/internal/1000 at xxxxxxxxxx.amazonaws.com [CS_DESTROY]
>> >> >>
>> >> >> I can see that plivo is correctly calling the XML I have placed, as
>> >> >> this is the log I see on my web server:
>> >> >>
>> >> >> [29/Jul/2014 01:59:13] "GET
>> >> >>
>> >> >>
>> >> >> /answer/?To=1005&Direction=inbound&From=1000&CallerName=1000&CallUUID=b74c06be-f4e9-4830-af68-e424b3b31e1c&CallStatus=ringing
>> >> >> HTTP/1.1" 200 93
>> >> >> [29/Jul/2014 01:59:14] "GET
>> >> >>
>> >> >>
>> >> >> /answer/?To=1005&Direction=inbound&From=1000&CallUUID=b74c06be-f4e9-4830-af68-e424b3b31e1c&HangupCause=NORMAL_CLEARING&CallStatus=completed
>> >> >> HTTP/1.1" 200 93
>> >> >>
>> >> >> This is the XML I have prepared to test plivo:
>> >> >>
>> >> >> <?xml version="1.0" encoding="UTF-8" ?>
>> >> >> <Response>
>> >> >>   <Speak>Hello World</Speak>
>> >> >> </Response>
>> >> >>
>> >> >>
>> >> >> And this is default.xml on freeswitch which forward any calls to
>> >> >> 1005 to
>> >> >> plivo:
>> >> >>
>> >> >> <include>
>> >> >>   <context name="default">
>> >> >>
>> >> >>     <!--
>> >> >>      This extension allows calling any digits of number
>> >> >>      freeswitch will call plivo outbound server on every incoming
>> >> >> call
>> >> >>     -->
>> >> >>     <extension name="plivo">
>> >> >>         <condition field="destination_number" expression="^1005">
>> >> >>             <action application="enable_heartbeat" data="60"/>
>> >> >>             <action application="socket" data="127.0.0.1:8084 async
>> >> >> full"/>
>> >> >>         </condition>
>> >> >>     </extension>
>> >> >> ....
>> >> >> ....
>> >> >> </include>
>> >> >>
>> >> >> I have read that NAT issues might be causing a no-audio issue, but I
>> >> >> am not sure and do not know how to tell if this is the issue. The
>> >> >> only
>> >> >> thing which look strange is the logs on freeswitch saying:
>> >> >>
>> >> >> 2014-07-29 18:01:12.681534 [WARNING] switch_core_session.c:1554
>> >> >> sofia/internal/1000 at xxxxxxxxxx.amazonaws.com using scheduler due to
>> >> >> bypass media or media is not established.
>> >> >>
>> >> >> but what does that mean?
>> >> >>
>> >> >>
>> >> >> _________________________________________________________________________
>> >> >> Professional FreeSWITCH Consulting Services:
>> >> >> consulting at freeswitch.org
>> >> >> http://www.freeswitchsolutions.com
>> >> >>
>> >> >> 
>> >> >> 
>> >> >>
>> >> >> Official FreeSWITCH Sites
>> >> >> http://www.freeswitch.org
>> >> >> http://wiki.freeswitch.org
>> >> >> http://www.cluecon.com
>> >> >>
>> >> >> FreeSWITCH-users mailing list
>> >> >> FreeSWITCH-users at lists.freeswitch.org
>> >> >> http://lists.freeswitch.org/mailman/listinfo/freeswitch-users
>> >> >>
>> >> >> UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users
>> >> >> http://www.freeswitch.org
>> >> >
>> >> >
>> >> >
>> >> >
>> >> > _________________________________________________________________________
>> >> > Professional FreeSWITCH Consulting Services:
>> >> > consulting at freeswitch.org
>> >> > http://www.freeswitchsolutions.com
>> >> >
>> >> > 
>> >> > 
>> >> >
>> >> > Official FreeSWITCH Sites
>> >> > http://www.freeswitch.org
>> >> > http://wiki.freeswitch.org
>> >> > http://www.cluecon.com
>> >> >
>> >> > FreeSWITCH-users mailing list
>> >> > FreeSWITCH-users at lists.freeswitch.org
>> >> > http://lists.freeswitch.org/mailman/listinfo/freeswitch-users
>> >> >
>> >> > UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users
>> >> > http://www.freeswitch.org
>> >> >
>> >>
>> >>
>> >> _________________________________________________________________________
>> >> Professional FreeSWITCH Consulting Services:
>> >> consulting at freeswitch.org
>> >> http://www.freeswitchsolutions.com
>> >>
>> >> 
>> >> 
>> >>
>> >> Official FreeSWITCH Sites
>> >> http://www.freeswitch.org
>> >> http://wiki.freeswitch.org
>> >> http://www.cluecon.com
>> >>
>> >> FreeSWITCH-users mailing list
>> >> FreeSWITCH-users at lists.freeswitch.org
>> >> http://lists.freeswitch.org/mailman/listinfo/freeswitch-users
>> >>
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>> >> http://www.freeswitch.org
>> >
>> >
>> >
>> >
>> > --
>> >
>> > Brian West
>> > brian at freeswitch.org
>> >
>> >
>> > Twitter: @FreeSWITCH , @briankwest
>> > http://www.freeswitchbook.com
>> > http://www.freeswitchcookbook.com
>> >
>> > T:+19184209001 | F:+19184209002 | M:+1918424WEST (9378)
>> > iNUM:+883 5100 1420 9001 | ISN:410*543 | Skype:briankwest
>> >
>> >
>> >
>> > _________________________________________________________________________
>> > Professional FreeSWITCH Consulting Services:
>> > consulting at freeswitch.org
>> > http://www.freeswitchsolutions.com
>> >
>> > 
>> > 
>> >
>> > Official FreeSWITCH Sites
>> > http://www.freeswitch.org
>> > http://wiki.freeswitch.org
>> > http://www.cluecon.com
>> >
>> > FreeSWITCH-users mailing list
>> > FreeSWITCH-users at lists.freeswitch.org
>> > http://lists.freeswitch.org/mailman/listinfo/freeswitch-users
>> > UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users
>> > http://www.freeswitch.org
>> >
>>
>> _________________________________________________________________________
>> Professional FreeSWITCH Consulting Services:
>> consulting at freeswitch.org
>> http://www.freeswitchsolutions.com
>>
>> 
>> 
>>
>> Official FreeSWITCH Sites
>> http://www.freeswitch.org
>> http://wiki.freeswitch.org
>> http://www.cluecon.com
>>
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>> http://www.freeswitch.org
>
>
>
> _________________________________________________________________________
> Professional FreeSWITCH Consulting Services:
> consulting at freeswitch.org
> http://www.freeswitchsolutions.com
>
> 
> 
>
> Official FreeSWITCH Sites
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> http://wiki.freeswitch.org
> http://www.cluecon.com
>
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