[Freeswitch-users] Call Waiting + FIFO

[Michael Jerris]

If you call the phone directly multiple times and its working like you want, then thats already working.  You just need to set simo=x where x is the number of calls you want to send to that agent at a time.

On Jul 28, 2014, at 3:03 PM, Chris Tunbridge <blasterjr at gmail.com> wrote:

> So by multiple calls are you talking call waiting? its already enabled, if i call the extension directly call waiting is functioning, or are you saying that i need to configure the same extension multiple times on the same device (Ext 1/2 on Cisco, or line 1/2 on aastra) .
> 
> 
> On Mon, Jul 28, 2014 at 12:09 PM, Michael Jerris <mike at jerris.com> wrote:
> First, you need to have the phone configured to allow multiple calls, then you would use the "simo" attribute on the agents to have mod_fifo deliver multiple calls at the same time.
> 
> On Jul 27, 2014, at 2:17 AM, Chris Tunbridge <blasterjr at gmail.com> wrote:
> 
>> I have a script that creates fifo's on the fly, and at one point i had it worked with call waiting, but i don't remember what i did at that time, nor what changed (months and months ago) however, i cannot seem to get Calls in FIFO to trigger call waiting on the phones that are set as Members of that FIFO Queue.
>> 
>> Basically if i have 2 calls come in, and i answer one, i want the 2nd call to ring through to my phone (as well as others) even though i am already on a call, Call Waiting currently works if i dial directly to the device (say extension to extension calling) or even by routing a call straight to an extension, then trying a second call to that extension.
>> 
>> I have tested this with the same results on the following
>> 
>> Aastra 6757i (Firmware 2.6.2019 and 3.3.something)
>> Cisco SPA525G2
>> Polycom SoundPoint IP 550
>> Jitsi SoftClient
>> X-Lite Soft Client.
>> 
>> The behavior is the same regardless of the endpoint, i even tried creating loopbacks in order to trick the system, but from what i can tell, the server isn't even attempting to call the phone that's currently busy.
>> 
>> The problem is that we have clients who get off one call, and have to wait 30+ seconds (fifo_member_timeout) before they can answer the next call, I've tried adjusting lag and it seems to have no impact.
>> 
>> I'm working on getting a wireshark of this behavior, but i just wanted to reach out and see if the current behavior is in fact the correct one, and if not, or if there's a solution what i can do about it.
>> 
>> Have i overlooked something ridiculously small?
>> 
>> Here's what my fifo list <id> looks like
>> http://pastebin.freeswitch.com/22943
>> 
>> Please let me know if you need anymore information.
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