[Freeswitch-users] Transfer A-Leg in a callcenter queue bridged to an agent to another queue

[Cal Leeming [Simplicity Media Ltd]]

Mimiko,

I've re-read your posts a few times but your English is not great and I'm
having a difficult time understanding the problem. From what I can tell,
you initially had a question about recording both call queues, for which
Regis then gave you an answer.

Then your next post stated you want to stop recording if 'cc_record_filename'
contains a non empty value, you posted some code, but didn't tell us the
result of using that code.

You need to try and make your posts a bit more concise and clearer,
otherwise it will mostly get ignored for poor presentation.

Have a read over the following guidelines, this will greatly increase your
chances of getting a better response;
http://wiki.freeswitch.org/wiki/UsingTheMailingList

I'd suggest starting a new thread, with concise questions in the form of a
question.

Hope this helps

Cal




On Wed, Sep 25, 2013 at 8:24 PM, Mimiko <vbvbrj at gmail.com> wrote:

> On 18.09.2013 14:40, Regis M wrote:
> > You must start a record session on the caller incoming call before
> > sending it to a queue and remove recording in callcenter configuration.
> >
> > https://wiki.freeswitch.org/wiki/Misc._Dialplan_Tools_record_session
>
> No, this will not help, as after transfer the session will continue to
> record, including messages played to the calee about position in another
> queue and the moh sound. Which is not desired.
>
> The most I dislike in FS is poor community to help. With this is just
> twice hard to find the answer.
>
> So to my question, for the record to other reading mailing list, when
> transferring out of a callcenter to stop recording session there must be
> checked the "cc_record_filename" for non empty value and if it is not
> empty - stop record:
>
> <condition field="${cc_record_filename}" expression="^$">
> <anti-action application="stop_record_session"
>                         data="${cc_record_filename}"/>
> </condition>
>
> That's it. ^_^
>
> --
> Mimiko desu.
>
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