[Freeswitch-users] Transfer A-Leg in a callcenter queue bridged to an agent to another queue

[Mimiko]

On 18.09.2013 14:40, Regis M wrote:
> You must start a record session on the caller incoming call before
> sending it to a queue and remove recording in callcenter configuration.
>
> https://wiki.freeswitch.org/wiki/Misc._Dialplan_Tools_record_session

No, this will not help, as after transfer the session will continue to 
record, including messages played to the calee about position in another 
queue and the moh sound. Which is not desired.

The most I dislike in FS is poor community to help. With this is just 
twice hard to find the answer.

So to my question, for the record to other reading mailing list, when 
transferring out of a callcenter to stop recording session there must be 
checked the "cc_record_filename" for non empty value and if it is not 
empty - stop record:

<condition field="${cc_record_filename}" expression="^$">
<anti-action application="stop_record_session"
			data="${cc_record_filename}"/>
</condition>

That's it. ^_^

-- 
Mimiko desu.