[Freeswitch-users] still Waiting for a queue call while outbound

[Jimmy Chang]

Hi Regis,

Thanks for the advice.

Jimmy

? 2013/3/26 ?? 03:37, Regis M ??:
> Hi,
> mod_callcenter handles call and agent state when calls pass throw 
> it... so, outbound call are not "seen".
> It's a little sad, but it's a big advantage that the contact point is 
> only simple endpoint, and not a big strange stuff like in asterisk. 
> You could manage it as you want with some dialplan adaptation
> You have to manage yourself the state of the agent to put it On break 
> (status) or you could also change is state (In a queue call) to 
> simulate the incoming call..
> you could do that with [callcenter_config agent set ...] + 
> execute_on_answer + execute_on_hangup (to put it back Available) + a 
> little specific dialplan for his outgoing calls.
> That's the way we do.
>
> Regards
>
>
>
> 2013/3/26 Jimmy Chang <chang33.tw at gmail.com <mailto:chang33.tw at gmail.com>>
>
>     Hi,
>
>     We have a agent login to a callcenter and set available for the
>     queue call.
>     While the agent makes a outbound call, why does the queue call
>     still dispatch to the agent?
>     Does that mean we should set the agent logout the queue while
>     making a call?
>
>     Thanks.
>     Jimmy
>
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