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<div class="moz-cite-prefix">Hi Regis,<br>
<br>
Thanks for the advice.<br>
<br>
Jimmy<br>
<br>
於 2013/3/26 下午 03:37, Regis M 提到:<br>
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<div>Hi,<br>
</div>
mod_callcenter handles call and agent state when calls
pass throw it... so, outbound call are not "seen". <br>
It's a little sad, but it's a big advantage that the
contact point is only simple endpoint, and not a big
strange stuff like in asterisk. You could manage it as you
want with some dialplan adaptation<br>
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You have to manage yourself the state of the agent to put it
On break (status) or you could also change is state (In a
queue call) to simulate the incoming call..<br>
</div>
you could do that with [callcenter_config agent set ...] +
execute_on_answer + execute_on_hangup (to put it back
Available) + a little specific dialplan for his outgoing
calls.<br>
</div>
<div>That's the way we do.<br>
<br>
</div>
Regards<br>
<div>
<div> <br>
</div>
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<div class="gmail_extra"><br>
<br>
<div class="gmail_quote">2013/3/26 Jimmy Chang <span dir="ltr"><<a
moz-do-not-send="true" href="mailto:chang33.tw@gmail.com"
target="_blank">chang33.tw@gmail.com</a>></span><br>
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.8ex;border-left:1px #ccc solid;padding-left:1ex">
<div text="#000000" bgcolor="#FFFFFF"> <font face="Arial">Hi,<br>
<br>
We have a agent login to a callcenter and set available
for the queue call.<br>
While the agent makes a outbound call, why does the
queue call still dispatch to the agent?<br>
Does that mean we should set the agent logout the queue
while making a call?<br>
<br>
Thanks.<span class="HOEnZb"><font color="#888888"><br>
Jimmy<br>
</font></span></font> </div>
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