[Freeswitch-users] Can Fifo Agent transfer incoming Customer call to other Agent

[Michael Collins]

X-lite does not support transfers. You can purchase Bria, which does
support transfers. You can also use a different soft-phone, such as
FSClient (Windows only), MicroSIP (Windows), or some of the many others out
there. You can also use X-Lite if you enable a DTMF sequence to trigger a
transfer. In the example configuration files look in
conf/dialplan/default.xml and features.xml. Specific in the Local_Extension
part of default.xml you will see some bind_meta_app actions. *1 is blind
x-fer and *4 is att x-fer.

-MC

On Fri, Mar 1, 2013 at 3:20 AM, Vishal Kakkar <vishal.kakkar at gmail.com>wrote:

> Hi all,
>
> We are using x-lite for agents to answer calls using fifo module.
>
> When an agent A picks up the call,First queued customer is dequeued and
> connected to that agent A.
> Now in case this agent A finds himself unable to satisfy customer issue
> He/She would like to transfer the customer a leg to another agent B (whose
> extension is known to agent A).
>
> Please share how can we implement this.
>
> Thanks a lot.
>
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-- 
Michael S Collins
Twitter: @mercutioviz
http://www.FreeSWITCH.org
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