[Freeswitch-users] help on mod_callcenter
Antonio Teixeira
eagle.antonio at gmail.com
Fri Jun 21 16:40:14 MSD 2013
You should already have call center events been printed into the console.
simply join the call center module as a agent or member.
and a new event pops ..
On 6/21/13 1:32 PM, Ashish gautam wrote:
> I have an external script which simply listens on port 9090 on the
> same server and throws anything received on the console, I want this
> script to listen to the event generated by mod_callcenter.
>
> Can this happen?
>
> On Fri, Jun 21, 2013 at 3:49 PM, Antonio Teixeira
> <eagle.antonio at gmail.com <mailto:eagle.antonio at gmail.com>> wrote:
>
> Hello Not a Perl fan so i will assume everything is OK from a
> sytanx point of view.
>
> Now dont do
> my $result = $fs->api("callcenter_config queue list members
> acd at default");
> print $result;
>
> The trick here is that the program will only monitor events it
> will not send .. so
>
> #!/usr/bin/perl
> use ESL;
> our $host = "10.1.30.236";
> our $port = 8021;
> our $password = "ClueCon";
>
> my $fs = new ESL::ESLconnection($host, $port, $password);
>
> # Listen to All events
> if($fs->connected()){
> $fs->events("plain","all");
> }
>
> while($fs->connected()){
>
> print "while\n";
> my $reply = $fs->recvEventTimed(1000);
>
> if($reply){
>
> //just print the event here
> e.serialize()
> }
> }
>
>
> Now with a soft phone call the call center you should start
> receiving events then you just need to narrow it down
> If this doesn't work try the following:
>
> You are capturing ALL FS events this means you will get stuff like
> HEARTBEAT and so on if you *dont* RECEIVE anything there is a
> problem with your script.
>
> First get the basic right , make the program connecr and listen
> for all events.
> Then tackle the callcenter part ..
>
> Todo :
>
> Get the program syntax right
>
> You are registering to get all the events from freeswitch
>
> You are making a loop while($fs->connected()){ you program cant
> exit "normally" unless you lost the connection from FS
>
> You MUST receive something from FS , this is _mandatory_
>
> All the ESL commands are here
> http://wiki.freeswitch.org/wiki/Event_Socket_Library
> http://wiki.freeswitch.org/wiki/Event_Socket_Library#Simple_Perl_Example
>
>
> Just keep trying esl requires more work than normal "libraries"
> but its worth it also read the ESL manual.
>
> Antonio
>
>
> On 6/21/13 10:58 AM, Ashish gautam wrote:
>> I have done this in a perl script:
>>
>> #!/usr/bin/perl
>> use ESL;
>> our $host = "10.1.30.236";
>> our $port = 8021;
>> our $password = "ClueCon";
>>
>> my $fs = new ESL::ESLconnection($host, $port, $password);
>> # Listen to All events
>> if($fs->connected()){
>> $fs->events("plain","all");
>> }
>>
>>
>> while($fs->connected()){
>> print "while\n";
>> my $reply = $fs->recvEventTimed(1000);
>> if($reply){
>> my $event_name = $reply->getHeader("CC-Action");
>> if($event_name eq 'member-queue-start'){
>> my $session_uuid = $reply->getHeader("CC-Member-Session-UUID");
>> my $session_cnum = $reply->getHeader("CC-Member-CID-Number");
>> }
>> }
>> }
>> 1;
>>
>> The script ends showing nothing. Where is the problem?
>> On Fri, Jun 21, 2013 at 2:42 PM, Antonio Teixeira
>> <eagle.antonio at gmail.com <mailto:eagle.antonio at gmail.com>> wrote:
>>
>> Callcenter Events
>> http://wiki.freeswitch.org/wiki/Mod_callcenter#Events
>>
>> ESL Inbound
>> http://wiki.freeswitch.org/wiki/Mod_event_socket#Inbound
>>
>> The trick
>> Make a program in *whatever* ( extra points for doing it in asm)
>> Connect to FS send send "gimme all the events" or you can
>> narrow it down a bit ...
>> And handle the events on your code
>>
>> " Taken from a old script of mine "
>>
>> con = ESLconnection("192.168.0XXXXXX","8021","ClueCon")
>>
>> if con.connected:
>>
>> // Gimme all the events OR you can narrow this ...
>> con.events("plain", "all");
>>
>> while con.connected():
>> e = con.recvEventTimed(1000)
>>
>> if e and e.getHeader("Event-Name") == 'CUSTOM' and
>> e.getHeader("Event-Subclass") == 'callcenter::info':
>>
>>
>>
>>
>> On 6/21/13 9:56 AM, Ashish gautam wrote:
>>> Hi,
>>>
>>> I am working with mod_callcenter. I want FS to send event
>>> data to an external script on two events when they happen.
>>> first when a caller is just answered and is in waiting
>>> state. Second, when he is connected to any agent.
>>>
>>> I have written this line in the dialplan:
>>>
>>> <action application="socket" data="127.0.0.1:8022
>>> <http://127.0.0.1:8022> async full"/>
>>>
>>> is it going to do something?
>>>
>>> Please throw some light on it.
>>>
>>> --
>>> Ashish Gautam
>>>
>>>
>>>
>>>
>>> _________________________________________________________________________
>>> Professional FreeSWITCH Consulting Services:
>>> consulting at freeswitch.org <mailto:consulting at freeswitch.org>
>>> http://www.freeswitchsolutions.com
>>>
>>>
>>>
>>>
>>> Official FreeSWITCH Sites
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>>> http://wiki.freeswitch.org
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>>>
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>>
>>
>> _________________________________________________________________________
>> Professional FreeSWITCH Consulting Services:
>> consulting at freeswitch.org <mailto:consulting at freeswitch.org>
>> http://www.freeswitchsolutions.com
>>
>>
>>
>>
>> Official FreeSWITCH Sites
>> http://www.freeswitch.org
>> http://wiki.freeswitch.org
>> http://www.cluecon.com
>>
>> FreeSWITCH-users mailing list
>> FreeSWITCH-users at lists.freeswitch.org
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>>
>>
>>
>>
>> --
>> Ashish Gautam
>>
>> Nucleus Microsystems (Pvt.) Ltd.
>>
>> Ph. 011 47574758
>>
>>
>> _________________________________________________________________________
>> Professional FreeSWITCH Consulting Services:
>> consulting at freeswitch.org <mailto:consulting at freeswitch.org>
>> http://www.freeswitchsolutions.com
>>
>>
>>
>>
>> Official FreeSWITCH Sites
>> http://www.freeswitch.org
>> http://wiki.freeswitch.org
>> http://www.cluecon.com
>>
>> FreeSWITCH-users mailing list
>> FreeSWITCH-users at lists.freeswitch.org <mailto:FreeSWITCH-users at lists.freeswitch.org>
>> http://lists.freeswitch.org/mailman/listinfo/freeswitch-users
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>> http://www.freeswitch.org
>
>
> _________________________________________________________________________
> Professional FreeSWITCH Consulting Services:
> consulting at freeswitch.org <mailto:consulting at freeswitch.org>
> http://www.freeswitchsolutions.com
>
>
>
>
> Official FreeSWITCH Sites
> http://www.freeswitch.org
> http://wiki.freeswitch.org
> http://www.cluecon.com
>
> FreeSWITCH-users mailing list
> FreeSWITCH-users at lists.freeswitch.org
> <mailto:FreeSWITCH-users at lists.freeswitch.org>
> http://lists.freeswitch.org/mailman/listinfo/freeswitch-users
> UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users
> http://www.freeswitch.org
>
>
>
>
> --
> Ashish Gautam
>
> Nucleus Microsystems (Pvt.) Ltd.
>
> Ph. 011 47574758
>
>
> _________________________________________________________________________
> Professional FreeSWITCH Consulting Services:
> consulting at freeswitch.org
> http://www.freeswitchsolutions.com
>
>
>
>
> Official FreeSWITCH Sites
> http://www.freeswitch.org
> http://wiki.freeswitch.org
> http://www.cluecon.com
>
> FreeSWITCH-users mailing list
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