[Freeswitch-users] help on mod_callcenter

[Ashish gautam]

I have an external script which simply listens on port 9090 on the same
server and throws anything received on the console, I want this script to
listen to the event generated by mod_callcenter.

Can this happen?

On Fri, Jun 21, 2013 at 3:49 PM, Antonio Teixeira
<eagle.antonio at gmail.com>wrote:

>  Hello Not a Perl fan so i will assume everything is OK from a sytanx
> point of view.
>
> Now dont do
>  my $result = $fs->api("callcenter_config queue list members acd at default
> ");
> print $result;
>
> The trick here is that the program will only monitor events it will not
> send .. so
>
>  #!/usr/bin/perl
> use ESL;
> our $host = "10.1.30.236";
> our $port = 8021;
> our $password = "ClueCon";
>
>  my $fs = new ESL::ESLconnection($host, $port, $password);
>
>  # Listen to All events
> if($fs->connected()){
>     $fs->events("plain","all");
> }
>
> while($fs->connected()){
>
>  print "while\n";
>  my $reply = $fs->recvEventTimed(1000);
>
>  if($reply){
>
>      //just print the event here
>     e.serialize()
> }
> }
>
>
> Now with a soft phone call the call center you should start receiving
> events then you just need to narrow it down
> If this doesn't work try the following:
>
> You are capturing ALL FS events this means you will get stuff like
> HEARTBEAT and so on if you *dont* RECEIVE anything there is a problem
> with your script.
>
> First get the basic right , make the program connecr and listen for all
> events.
> Then tackle the callcenter part ..
>
> Todo :
>
> Get the program syntax right
>
> You are registering to get all the events from freeswitch
>
> You are making a loop while($fs->connected()){ you program cant exit
> "normally" unless you lost the connection from FS
>
> You MUST receive something from FS , this is *mandatory*
>
> All the ESL commands are here
> http://wiki.freeswitch.org/wiki/Event_Socket_Library
> http://wiki.freeswitch.org/wiki/Event_Socket_Library#Simple_Perl_Example
>
>
>  Just keep trying esl requires more work than normal "libraries" but its
> worth it also read the ESL manual.
>
> Antonio
>
>
> On 6/21/13 10:58 AM, Ashish gautam wrote:
>
> I have done this in a perl script:
>
>  #!/usr/bin/perl
> use ESL;
> our $host = "10.1.30.236";
> our $port = 8021;
> our $password = "ClueCon";
>
>  my $fs = new ESL::ESLconnection($host, $port, $password);
> # Listen to All events
> if($fs->connected()){
> $fs->events("plain","all");
> }
>
>
>  while($fs->connected()){
>  print "while\n";
>  my $reply = $fs->recvEventTimed(1000);
>  if($reply){
>  my $event_name = $reply->getHeader("CC-Action");
>  if($event_name eq 'member-queue-start'){
>  my $session_uuid = $reply->getHeader("CC-Member-Session-UUID");
>  my $session_cnum = $reply->getHeader("CC-Member-CID-Number");
>  }
>  }
> }
> 1;
>
>  The script ends showing nothing. Where is the problem?
> On Fri, Jun 21, 2013 at 2:42 PM, Antonio Teixeira <eagle.antonio at gmail.com
> > wrote:
>
>>  Callcenter Events
>> http://wiki.freeswitch.org/wiki/Mod_callcenter#Events
>>
>> ESL Inbound
>> http://wiki.freeswitch.org/wiki/Mod_event_socket#Inbound
>>
>> The trick
>> Make a program in *whatever* ( extra points for doing it in asm)
>> Connect to FS send send "gimme all the events" or you can narrow it down
>> a bit ...
>> And handle the events on your code
>>
>> " Taken from a old script of mine "
>>
>> con = ESLconnection("192.168.0XXXXXX","8021","ClueCon")
>>
>> if con.connected:
>>
>>     // Gimme all the events OR you can narrow this ...
>>     con.events("plain", "all");
>>
>>     while con.connected():
>>         e = con.recvEventTimed(1000)
>>
>>         if e and e.getHeader("Event-Name") == 'CUSTOM' and
>> e.getHeader("Event-Subclass") == 'callcenter::info':
>>
>>
>>
>>
>> On 6/21/13 9:56 AM, Ashish gautam wrote:
>>
>>  Hi,
>>
>>  I am working with mod_callcenter. I want FS to send event data to an
>> external script on two events when they happen. first when a caller is just
>> answered and is in waiting state. Second, when he is connected to any agent.
>>
>>  I have written this line in the dialplan:
>>
>>  <action application="socket" data="127.0.0.1:8022 async full"/>
>>
>>  is it going to do something?
>>
>>  Please throw some light on it.
>>
>>  --
>> Ashish Gautam
>>
>>
>>
>>
>>  _________________________________________________________________________
>> Professional FreeSWITCH Consulting Services:consulting at freeswitch.orghttp://www.freeswitchsolutions.com
>>
>> FreeSWITCH-powered IP PBX: The CudaTel Communication Server
>>
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>>
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>>
>>
>> _________________________________________________________________________
>> Professional FreeSWITCH Consulting Services:
>> consulting at freeswitch.org
>> http://www.freeswitchsolutions.com
>>
>> 
>> 
>>
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>>
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>>
>
>
>  --
> Ashish Gautam
>
> Nucleus Microsystems (Pvt.) Ltd.
>
> Ph. 011 47574758
>
>
> _________________________________________________________________________
> Professional FreeSWITCH Consulting Services:consulting at freeswitch.orghttp://www.freeswitchsolutions.com
>
> FreeSWITCH-powered IP PBX: The CudaTel Communication Server
>
> Official FreeSWITCH Siteshttp://www.freeswitch.orghttp://wiki.freeswitch.orghttp://www.cluecon.com
>
> FreeSWITCH-users mailing listFreeSWITCH-users at lists.freeswitch.orghttp://lists.freeswitch.org/mailman/listinfo/freeswitch-users
> UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-usershttp://www.freeswitch.org
>
>
>
> _________________________________________________________________________
> Professional FreeSWITCH Consulting Services:
> consulting at freeswitch.org
> http://www.freeswitchsolutions.com
>
> 
> 
>
> Official FreeSWITCH Sites
> http://www.freeswitch.org
> http://wiki.freeswitch.org
> http://www.cluecon.com
>
> FreeSWITCH-users mailing list
> FreeSWITCH-users at lists.freeswitch.org
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>


-- 
Ashish Gautam

Nucleus Microsystems (Pvt.) Ltd.

Ph. 011 47574758
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