[Freeswitch-users] Possible to avoid sending callcenter call to agent if they are on the line?

[Wilsonbrett85]

When a call comes in through the callcenter queue and an agent answers,
naturally another call coming in will NOT ring their phone.

But what if I want to have this same behavior if an agent calls a local
extension or calls out the gateway? So if an agent is on the phone at all,
they are skipped over for incoming queue calls. Is it possible?



--
View this message in context: http://freeswitch-users.2379917.n2.nabble.com/Possible-to-avoid-sending-callcenter-call-to-agent-if-they-are-on-the-line-tp7587911.html
Sent from the freeswitch-users mailing list archive at Nabble.com.