[Freeswitch-users] Non-numeric extension - bad idea?

[Brian Foster]

By default we'll take the last 4 of the DID and make that the extension number. DID just gets redirected to the extension number. Basically everything's on one line. Effective caller  id number is set to internal 4 digit extension, outbound caller id number is set to DID.

Sent from my iPhone

On Jan 31, 2013, at 5:19 PM, Steven Schoch <schoch+freeswitch.org at xwin32.com> wrote:

> We have a main number and extensions, but some people have their own DID number that rings on line 2 (of a 2-line Polycom phone), with a separate voice mailbox.
> 
> This "line 2" is not supposed to be an extension, so in its directory entry, I have the "effective_caller_id_number" set to the DID number.
> 
> I don't want this line to be a real extension, so I set the user id to be a descriptive short name, not a number.  Is this a bad idea?  The problem is that it's impossible to check voice mail on that line because the user can't dial the user id.
> 
> Would it be better to use the 10-digit number as the user id?  Or should I use an extension number that starts with a different digit?  That would solve the voice mail problem as well, because the dialplan passes the caller-id to the voicemail check application.
> 
> -- 
> Steve
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