[Freeswitch-users] Lost connection during voicemail session

[Steven Ayre]

They'll hear the voicemail in early media - as long as their phone doesn't suppress it and generate its own ring back anyway. The phone probably won't send audio though, and that probably includes dtmf for interacting with the switch. Probably better to answer.

The log shows 487, which generally is the reply to CANCEL, ie they hung up first

Steve



On 9 Apr 2013, at 20:45, Anthony Minessale <anthony.minessale at gmail.com> wrote:

> You don't have to answer before bridging calls because the answer will be inherited.  Its a special thing to do with billing etc.
> But when talking to apps its advised to answer before running the app.  Only a small number of apps answer for you.
> 
> 
> 
> On Tue, Apr 9, 2013 at 2:40 PM, Sean Devoy <sdevoy at bizfocused.com> wrote:
>> Of course you are right the first time AM!
>> 
>>  
>> 
>> Should I also be answering before bridging calls?
>> 
>>  
>> 
>> From: freeswitch-users-bounces at lists.freeswitch.org [mailto:freeswitch-users-bounces at lists.freeswitch.org] On Behalf Of Anthony Minessale
>> Sent: Tuesday, April 09, 2013 3:02 PM
>> To: FreeSWITCH Users Help
>> Subject: Re: [Freeswitch-users] Lost connection during voicemail session
>> 
>>  
>> 
>> Look at more of the log and see if the channel was ever answered.  If you are routing the call to voicemail by way of dial-plan just add the answer app before you reach voicemail.
>> 
>>  
>> 
>>  
>> 
>> On Tue, Apr 9, 2013 at 1:54 PM, Sean Devoy <sdevoy at bizfocused.com> wrote:
>> 
>> <image001.gif>
>> 
>> HI,
>> 
>>  
>> 
>> I had a user say she got disconnected from voicemail and wanted to know why. 
>> 
>>  
>> 
>> I saw in the log where she called in, listened, pressed 1, listened again and then:
>> 
>>  
>> 
>> 2013-04-09 11:14:37.134093 [DEBUG] switch_ivr_play_say.c:247 Handle play-file:[voicemail/vm-listen_saved.wav] (en:en)
>> 
>> 2013-04-09 11:14:37.134093 [DEBUG] switch_ivr_play_say.c:1332 Codec Activated L16 at 16000hz 1 channels 20ms
>> 
>> 2013-04-09 11:14:38.094065 [DEBUG] switch_core_session.c:975 Send signal sofia/external/<ext>@<our dom> [BREAK]
>> 
>> 2013-04-09 11:14:38.094065 [DEBUG] switch_core_session.c:975 Send signal sofia/external/<ext>@<our dom> [BREAK]
>> 
>> 2013-04-09 11:14:38.094065 [DEBUG] switch_core_session.c:975 Send signal sofia/external/<ext>@<our dom> [BREAK]
>> 
>> 2013-04-09 11:14:38.114065 [DEBUG] sofia.c:5599 Channel sofia/external/<ext>@<our dom> entering state [terminated][487]
>> 
>> 2013-04-09 11:14:38.114065 [DEBUG] switch_channel.c:2994 (sofia/external/<ext>@<our dom>) Callstate Change EARLY -> HANGUP
>> 
>> 2013-04-09 11:14:38.114065 [NOTICE] sofia.c:6383 Hangup sofia/external/<ext>@<our dom> [CS_EXECUTE] [ORIGINATOR_CANCEL]
>> 
>>  
>> 
>> So if FS says she hung up and she says FS hung up, is it safe to say her internet connection failed momentarily?
>> 
>>  
>> 
>> Also, why “Callstate Change EARLY -> HANGUP”.  Shouldn’t it be “Callstate Change ACTIVE -> HANGUP”?
>> 
>>  
>> 
>> Thanks,
>> 
>> Sean
>> 
>>  
>> 
>> 
>> _________________________________________________________________________
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>> consulting at freeswitch.org
>> http://www.freeswitchsolutions.com
>> 
>> 
>> 
>> 
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>> 
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>> 
>> 
>> 
>> 
>>  
>> 
>> -- 
>> Anthony Minessale II
>> 
>> FreeSWITCH http://www.freeswitch.org/
>> ClueCon http://www.cluecon.com/
>> Twitter: http://twitter.com/FreeSWITCH_wire
>> 
>> AIM: anthm
>> MSN:anthony_minessale at hotmail.com
>> GTALK/JABBER/PAYPAL:anthony.minessale at gmail.com
>> IRC: irc.freenode.net #freeswitch
>> 
>> FreeSWITCH Developer Conference
>> sip:888 at conference.freeswitch.org
>> googletalk:conf+888 at conference.freeswitch.org
>> pstn:+19193869900
>> 
>> 
>> _________________________________________________________________________
>> Professional FreeSWITCH Consulting Services:
>> consulting at freeswitch.org
>> http://www.freeswitchsolutions.com
>> 
>> 
>> 
>> 
>> Official FreeSWITCH Sites
>> http://www.freeswitch.org
>> http://wiki.freeswitch.org
>> http://www.cluecon.com
>> 
>> FreeSWITCH-users mailing list
>> FreeSWITCH-users at lists.freeswitch.org
>> http://lists.freeswitch.org/mailman/listinfo/freeswitch-users
>> UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users
>> http://www.freeswitch.org
> 
> 
> 
> -- 
> Anthony Minessale II
> 
> FreeSWITCH http://www.freeswitch.org/
> ClueCon http://www.cluecon.com/
> Twitter: http://twitter.com/FreeSWITCH_wire
> 
> AIM: anthm
> MSN:anthony_minessale at hotmail.com
> GTALK/JABBER/PAYPAL:anthony.minessale at gmail.com
> IRC: irc.freenode.net #freeswitch
> 
> FreeSWITCH Developer Conference
> sip:888 at conference.freeswitch.org
> googletalk:conf+888 at conference.freeswitch.org
> pstn:+19193869900
> _________________________________________________________________________
> Professional FreeSWITCH Consulting Services:
> consulting at freeswitch.org
> http://www.freeswitchsolutions.com
> 
> 
> 
> 
> Official FreeSWITCH Sites
> http://www.freeswitch.org
> http://wiki.freeswitch.org
> http://www.cluecon.com
> 
> FreeSWITCH-users mailing list
> FreeSWITCH-users at lists.freeswitch.org
> http://lists.freeswitch.org/mailman/listinfo/freeswitch-users
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