[Freeswitch-users] IVR gives mod_dptools.c:1816 Unable to find menu

[Ken Rice]

Whats the dialplan entry for this menu look like?

I¹m concerned there might be an error there since your log says ³ivr(Welcome
to Accra)² note there is no _¹s in there but your ivr config has the _¹s in
the menu name


On 9/2/12 4:15 PM, "Charles Bujold" <cjbujold at accra.ca> wrote:

> Strange error since I updated Freeswitch using ³Make Current²   My main IVR is
> not playing the long greeting but jumping directly to the exit  recording and
> hang-up.  When I check the log I see that the following error:
>  
> 2012-09-02 18:07:11.551338 [NOTICE] mod_sofia.c:2646 Pre-Answer
> sofia/internal/250 at 192.168.20.153!
> 2012-09-02 18:07:11.551338 [DEBUG] switch_channel.c:3057
> (sofia/internal/250 at 192.168.20.153) Callstate Change RINGING -> EARLY
> 2012-09-02 18:07:11.551338 [DEBUG] switch_core_session.c:778 Send signal
> sofia/internal/250 at 192.168.20.153 [BREAK]
> EXECUTE sofia/internal/250 at 192.168.20.153 ivr(Welcome to Accra)
> 2012-09-02 18:07:11.551338 [DEBUG] switch_core_session.c:924 Send signal
> sofia/internal/250 at 192.168.20.153 [BREAK]
> 2012-09-02 18:07:11.551338 [ERR] mod_dptools.c:1816 Unable to find menu
> 2012-09-02 18:07:11.551338 [DEBUG] sofia.c:6051 Channel
> sofia/internal/250 at 192.168.20.153 skipping state [early][183]
> EXECUTE sofia/internal/250 at 192.168.20.153
> playback(/usr/local/freeswitch/recordings/Goodbye Message.wav)
> 2012-09-02 18:07:11.551338 [DEBUG] switch_ivr_play_say.c:1309 Codec Activated
> L16 at 8000hz 1 channels 20ms
> 2012-09-02 18:07:11.631338 [DEBUG] switch_rtp.c:3594 Correct ip/port
> confirmed. 
> 2012-09-02 18:07:15.771336 [DEBUG] switch_ivr_play_say.c:1682 done playing
> file /usr/local/freeswitch/recordings/Goodbye Message.wav
> 2012-09-02 18:07:15.771336 [NOTICE] switch_core_state_machine.c:249
> sofia/internal/250 at 192.168.20.153 has executed the last dialplan instruction,
> hanging up. 
> 2012-09-02 18:07:15.771336 [DEBUG] switch_channel.c:2914
> (sofia/internal/250 at 192.168.20.153) Callstate Change EARLY -> HANGUP
>  
>  
> The IVR is as follows:
>  
> <include>
>                 <!-- Accra Welcome Message -->
>                 <menu name="Welcome_to_Accra"
>                  
> greet-long="/usr/local/freeswitch/recordings/Welcome Message Bilingue.wav"
>                  
> greet-short="/usr/local/freeswitch/recordings/Welcome Message Bilingue.wav"
>                  
> invalid-sound="ivr/ivr-that_was_an_invalid_entry.wav"
>                                 exit-sound="voicemail/vm-goodbye.wav"
>                                 confirm-macro=""
>                                 confirm-key=""
>                                 tts-engine="flite"
>                                 tts-voice="rms"
>                                 confirm-attempts="3"
>                                 timeout="10000"
>                                 inter-digit-timeout="2000"
>                                 max-failures="3"
>                                 max-timeouts="3"
>                                 digit-len="5">
>                                 <entry action="menu-exec-app" digits="1"
> param="playback /usr/local/freeswitch/recordings/Transfer to Sales.wav"/>
>                                 <entry action="menu-exec-app" digits="1"
> param="transfer 200 XML default"/>              <!-- Transfer to sales -->
>                                 <entry action="menu-exec-app" digits="2"
> param="playback /usr/local/freeswitch/recordings/Transfer to Customer
> Support.wav"/>
>                                 <entry action="menu-exec-app" digits="2"
> param="transfer 7002 XML default"/>           <!-- Transfer to Customer
> Service -->
>                                 <entry action="menu-exec-app" digits="3"
> param="playback /usr/local/freeswitch/recordings/Transfer to
> Administration.wav"/>
>                                 <entry action="menu-exec-app" digits="3"
> param="voicemail default ${domain_name} 300"/> <!-- Transfer to Voicemail -->
>                                 <entry action="menu-top" digits="9" param=""/>
> <!-- Start message again -->
>                                 <entry action="menu-exec-app"
> digits="/(^\d{3,6}$)/" param="transfer $1 XML default"/>
>                 </menu>
> </include>
>  
>  
> Any help would be greatly appreciated.
>  
> Thanks
>  
> cjb
> 
> 
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-- 
Ken
http://www.FreeSWITCH.org
http://www.ClueCon.com
http://www.OSTAG.org
irc.freenode.net #freeswitch

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