[Freeswitch-users] Problem: call ends when answered on xlite mod callcenter skypopen

Sun Oct 21 14:03:48 MSD 2012

Hi,

Thankyou for your help i have posted  the bug
http://jira.freeswitch.org/browse/FS-4740

On Sun, Oct 21, 2012 at 12:00 AM, Puskás Zsolt <errotan at elder.hu> wrote:

>
> This is a bug indeed. I compiled the latest sources on my debian test box
> and using the sample config from the wiki I made some test calls. Calls
> coming from sofia users ( eg. softphone ) to the queue are good ( can
> answer and talk ) but calls coming from skypopen is dropping as soon as I
> answer the call on my desk ( Linksys SPA921 ).
>
> Please post a bug report on JIRA. I will dig into the source tomorrow and
> hope to find some clue on this one :)
>
>
> 2012-10-20 13:14 keltezéssel, Pankaj Belsare írta:
>
> Hi,
>
>  Yes i just want the call to be bridged to the xlite extensions a.k.a
> agent which are in the mod callcenter  queue but the skype call hangs up,
>
>  It works fine when even i transfer the active call while waiting on
> queue to any xlite extension (via usionpbx ) or even an test ivr bridging
> works  charm.
>
>  Its only when in the queue the call is answered the problem occurs even
> i have tried with net4india sip account it went through with out any issue.
>
>  I am not able to figure out is there any option or variable to be set
> that i am missing.
>
>  Thanks
> Pankaj
>
> On Sat, Oct 20, 2012 at 3:44 PM, Puskás Zsolt <errotan at elder.hu> wrote:
>
>>
>>
>> Interesting, this config should work AFAIK. Have you tried just bridging
>> the incoming call to an X-Lite extension for testing ?
>>
>>
>> 2012-10-20 11:34 keltezéssel, Pankaj Belsare írta:
>>
>> Hi,
>> Thanks for responding to my query. I am using Ubuntu 10.04 LTS freeswitch
>>  version 1.2.3 used interactive skype installer  for mod_skypopen
>>
>> http://pastebin.freeswitch.org/20102
>>
>>  Thank you
>> Pankaj
>>
>>
>>
>>
>> On Sat, Oct 20, 2012 at 1:33 PM, Puskás Zsolt <errotan at elder.hu> wrote:
>>
>>>  Hi.
>>>
>>> Please use pastebin to upload your full console log from call start to
>>> end and all config files. Which FS and skype version are you using ?
>>>
>>>
>>>
>>> 2012-10-19 22:32 keltezéssel, Pankaj Belsare írta:
>>>
>>>  Hi,
>>>
>>> I am trying to use mod callcenter for my FS installation with skypopen,
>>> the problem is when then incoming call from skype gets hangup as soon as it
>>> is answered by agent on queue, Can any body help me understand why this is
>>> happening. here is my console log.
>>>
>>> 2012-10-20 01:44:52.925614 [NOTICE] sofia.c:7053 Channel [sofia/internal/
>>> sip:100 at 192.168.0.254:30977] has been answered
>>> 2012-10-20 01:44:52.925614 [DEBUG] switch_ivr_originate.c:3418 Originate
>>> Resulted in Success: [sofia/internal/sip:100 at 192.168.0.254:30977]
>>> 2012-10-20 01:44:52.925614 [DEBUG] switch_ivr_originate.c:3418 Originate
>>> Resulted in Success: [sofia/internal/sip:100 at 192.168.0.254:30977]
>>> 2012-10-20 01:44:52.925614 [DEBUG] mod_callcenter.c:1170 Updated tier:
>>> Agent 100 at 192.168.0.102 in Queue support at 192.168.0.102 set state =
>>> Active Inbound
>>> 2012-10-20 01:44:52.945894 [DEBUG] mod_callcenter.c:1049 Updated Agent
>>> 100 at 192.168.0.102 set state = In a queue call
>>> 2012-10-20 01:44:52.945894 [DEBUG] mod_callcenter.c:1643 Agent
>>> 100 at 192.168.0.102 answered "jeojit" <jeojit> from queue
>>> support at 192.168.0.102
>>> 2012-10-20 01:44:52.945894 [INFO] switch_channel.c:2806 sofia/internal/
>>> sip:100 at 192.168.0.254:30977 Flipping CID from "jeojit" <jeojit> to
>>> "Outbound Call" <100>
>>> 2012-10-20 01:44:52.945894 [DEBUG] switch_ivr_bridge.c:1674
>>> (skypopen/skype102) State Change CS_EXECUTE -> CS_HIBERNATE
>>> 2012-10-20 01:44:52.945894 [DEBUG] switch_core_session.c:1210 Send
>>> signal skypopen/skype102 [BREAK]
>>> 2012-10-20 01:44:52.945894 [DEBUG] mod_skypopen.c:727
>>> [464155c|07bc7ba] [DEBUG_SKYPE  727  ][skype102       ][UP,INPROGRS]
>>> skypopen/skype102 CHANNEL got SWITCH_SIG_BREAK
>>> 2012-10-20 01:44:52.945894 [DEBUG] switch_ivr_bridge.c:1676
>>> (sofia/internal/sip:100 at 192.168.0.254:30977) State Change
>>> CS_CONSUME_MEDIA -> CS_HIBERNATE
>>> 2012-10-20 01:44:52.945894 [DEBUG] switch_core_session.c:1210 Send
>>> signal sofia/internal/sip:100 at 192.168.0.254:30977 [BREAK]
>>> 2012-10-20 01:44:52.945894 [DEBUG] switch_core_session.c:821 Send signal
>>> sofia/internal/sip:100 at 192.168.0.254:30977 [BREAK]
>>> 2012-10-20 01:44:52.945894 [DEBUG] switch_core_session.c:821 Send signal
>>> skypopen/skype102 [BREAK]
>>> 2012-10-20 01:44:52.945894 [DEBUG] mod_skypopen.c:727
>>> [464155c|07bc7ba] [DEBUG_SKYPE  727  ][skype102       ][UP,INPROGRS]
>>> skypopen/skype102 CHANNEL got SWITCH_SIG_BREAK
>>> 2012-10-20 01:44:52.945894 [DEBUG] switch_core_state_machine.c:398
>>> (sofia/internal/sip:100 at 192.168.0.254:30977) Running State Change
>>> CS_HIBERNATE
>>> 2012-10-20 01:44:52.945894 [DEBUG] switch_core_state_machine.c:468
>>> (sofia/internal/sip:100 at 192.168.0.254:30977) State HIBERNATE
>>> 2012-10-20 01:44:52.945894 [DEBUG] mod_sofia.c:223 sofia/internal/
>>> sip:100 at 192.168.0.254:30977 SOFIA HIBERNATE
>>> 2012-10-20 01:44:52.945894 [DEBUG] switch_ivr_bridge.c:757
>>> (sofia/internal/sip:100 at 192.168.0.254:30977) State Change CS_HIBERNATE
>>> -> CS_RESET
>>> 2012-10-20 01:44:52.945894 [DEBUG] switch_core_session.c:1210 Send
>>> signal sofia/internal/sip:100 at 192.168.0.254:30977 [BREAK]
>>> 2012-10-20 01:44:52.945894 [DEBUG] switch_core_state_machine.c:468
>>> (sofia/internal/sip:100 at 192.168.0.254:30977) State HIBERNATE going to
>>> sleep
>>> 2012-10-20 01:44:52.945894 [DEBUG] switch_core_state_machine.c:398
>>> (sofia/internal/sip:100 at 192.168.0.254:30977) Running State Change
>>> CS_RESET
>>> 2012-10-20 01:44:52.945894 [DEBUG] switch_core_state_machine.c:449
>>> (sofia/internal/sip:100 at 192.168.0.254:30977) State RESET
>>> 2012-10-20 01:44:52.945894 [DEBUG] mod_sofia.c:167 sofia/internal/
>>> sip:100 at 192.168.0.254:30977 SOFIA RESET
>>> 2012-10-20 01:44:52.945894 [DEBUG] switch_ivr_bridge.c:742
>>> sofia/internal/sip:100 at 192.168.0.254:30977 CUSTOM RESET
>>> 2012-10-20 01:44:52.945894 [DEBUG] switch_core_state_machine.c:106
>>> sofia/internal/sip:100 at 192.168.0.254:30977 Standard RESET
>>> 2012-10-20 01:44:52.945894 [DEBUG] switch_core_state_machine.c:449
>>> (sofia/internal/sip:100 at 192.168.0.254:30977) State RESET going to sleep
>>> 2012-10-20 01:44:52.965612 [DEBUG] mod_skypopen.c:902
>>> [464155c|07bc7ba] [DEBUG_SKYPE  902  ][skype102       ][UP,INPROGRS]
>>> CHANNEL READ FRAME goto CNG
>>> 2012-10-20 01:44:52.965612 [DEBUG] switch_ivr_play_say.c:1682 done
>>> playing file local_stream://moh
>>> 2012-10-20 01:44:52.965612 [DEBUG] mod_callcenter.c:2684 Member jeojit
>>> <jeojit> is answered by an agent in queue support at 192.168.0.102
>>> 2012-10-20 01:44:52.965612 [DEBUG] mod_skypopen.c:1209
>>> [464155c|07bc7ba] [DEBUG_SKYPE  1209 ][skype102       ][UP,INPROGRS]
>>> MSG_ID=27
>>> 2012-10-20 01:44:52.965612 [DEBUG] switch_core_state_machine.c:453
>>> (skypopen/skype102) State EXECUTE going to sleep
>>> 2012-10-20 01:44:52.965612 [DEBUG] switch_core_state_machine.c:398
>>> (skypopen/skype102) Running State Change CS_HIBERNATE
>>> 2012-10-20 01:44:52.965612 [DEBUG] switch_core_state_machine.c:468
>>> (skypopen/skype102) State HIBERNATE
>>> 2012-10-20 01:44:52.965612 [DEBUG] switch_ivr_bridge.c:757
>>> (skypopen/skype102) State Change CS_HIBERNATE -> CS_RESET
>>> 2012-10-20 01:44:52.965612 [DEBUG] switch_core_session.c:1210 Send
>>> signal skypopen/skype102 [BREAK]
>>> 2012-10-20 01:44:52.965612 [DEBUG] mod_skypopen.c:727
>>> [464155c|07bc7ba] [DEBUG_SKYPE  727  ][skype102       ][UP,INPROGRS]
>>> skypopen/skype102 CHANNEL got SWITCH_SIG_BREAK
>>> 2012-10-20 01:44:52.965612 [DEBUG] switch_core_state_machine.c:468
>>> (skypopen/skype102) State HIBERNATE going to sleep
>>> 2012-10-20 01:44:52.965612 [DEBUG] switch_core_state_machine.c:398
>>> (skypopen/skype102) Running State Change CS_RESET
>>> 2012-10-20 01:44:52.965612 [DEBUG] switch_core_state_machine.c:449
>>> (skypopen/skype102) State RESET
>>> 2012-10-20 01:44:52.965612 [DEBUG] mod_skypopen.c:774
>>> [464155c|07bc7ba] [DEBUG_SKYPE  774  ][skype102       ][UP,INPROGRS]
>>> skype102 CHANNEL RESET
>>> 2012-10-20 01:44:52.965612 [DEBUG] mod_skypopen.c:783
>>> (skypopen/skype102) State Change CS_RESET -> CS_HANGUP
>>> 2012-10-20 01:44:52.965612 [DEBUG] switch_core_session.c:1210 Send
>>> signal skypopen/skype102 [BREAK]
>>> 2012-10-20 01:44:52.965612 [DEBUG] mod_skypopen.c:727
>>> [464155c|07bc7ba] [DEBUG_SKYPE  727  ][skype102       ][UP,INPROGRS]
>>> skypopen/skype102 CHANNEL got SWITCH_SIG_BREAK
>>> 2012-10-20 01:44:52.965612 [DEBUG] switch_ivr_bridge.c:742
>>> skypopen/skype102 CUSTOM RESET
>>> 2012-10-20 01:44:52.965612 [DEBUG] switch_core_state_machine.c:449
>>> (skypopen/skype102) State RESET going to sleep
>>> 2012-10-20 01:44:52.965612 [DEBUG] switch_core_state_machine.c:398
>>> (skypopen/skype102) Running State Change CS_HANGUP
>>> 2012-10-20 01:44:52.965612 [DEBUG] switch_core_state_machine.c:638
>>> (skypopen/skype102) State HANGUP
>>> 2012-10-20 01:44:52.965612 [DEBUG] mod_skypopen.c:623
>>> [464155c|07bc7ba] [DEBUG_SKYPE  623  ][skype102       ][HANG_RQ,INPROGRS]
>>> hanging up skype call: 119
>>> 2012-10-20 01:44:52.965612 [DEBUG] skypopen_protocol.c:1675
>>> [464155c|07bc7ba] [DEBUG_SKYPE  1675 ][skype102       ][HANG_RQ,INPROGRS]
>>> SENDING: |||ALTER CALL 119 END HANGUP||||
>>> 2012-10-20 01:44:52.965612 [DEBUG] skypopen_protocol.c:1675
>>> [464155c|07bc7ba] [DEBUG_SKYPE  1675 ][skype102       ][HANG_RQ,INPROGRS]
>>> SENDING: |||ALTER CALL 119 HANGUP||||
>>> 2012-10-20 01:44:52.965612 [DEBUG] mod_skypopen.c:629
>>> [464155c|07bc7ba] [DEBUG_SKYPE  629  ][skype102       ][HANG_RQ,INPROGRS]
>>> skype102 CHANNEL HANGUP
>>> 2012-10-20 01:44:52.965612 [DEBUG] mod_skypopen.c:648
>>> (skypopen/skype102) State Change CS_HANGUP -> CS_DESTROY
>>> 2012-10-20 01:44:52.965612 [DEBUG] switch_core_session.c:1210 Send
>>> signal skypopen
>>>
>>> Pankaj
>>>
>>>
>>>  _________________________________________________________________________
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>>>
>>>
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>>> 
>>> 
>>>
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>>>
>>
>>
>> _________________________________________________________________________
>> Professional FreeSWITCH Consulting Services:consulting at freeswitch.orghttp://www.freeswitchsolutions.com
>>
>> FreeSWITCH-powered IP PBX: The CudaTel Communication Server
>>
>> Official FreeSWITCH Siteshttp://www.freeswitch.orghttp://wiki.freeswitch.orghttp://www.cluecon.com
>>
>> FreeSWITCH-users mailing listFreeSWITCH-users at lists.freeswitch.orghttp://lists.freeswitch.org/mailman/listinfo/freeswitch-users
>> UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-usershttp://www.freeswitch.org
>>
>>
>>
>> _________________________________________________________________________
>> Professional FreeSWITCH Consulting Services:
>> consulting at freeswitch.org
>> http://www.freeswitchsolutions.com
>>
>> 
>> 
>>
>> Official FreeSWITCH Sites
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>>
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>>
>
>
> _________________________________________________________________________
> Professional FreeSWITCH Consulting Services:consulting at freeswitch.orghttp://www.freeswitchsolutions.com
>
> FreeSWITCH-powered IP PBX: The CudaTel Communication Server
>
> Official FreeSWITCH Siteshttp://www.freeswitch.orghttp://wiki.freeswitch.orghttp://www.cluecon.com
>
> FreeSWITCH-users mailing listFreeSWITCH-users at lists.freeswitch.orghttp://lists.freeswitch.org/mailman/listinfo/freeswitch-users
> UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-usershttp://www.freeswitch.org
>
>
>
> _________________________________________________________________________
> Professional FreeSWITCH Consulting Services:
> consulting at freeswitch.org
> http://www.freeswitchsolutions.com
>
> 
> 
>
> Official FreeSWITCH Sites
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