[Freeswitch-users] Problem: call ends when answered on xlite mod callcenter skypopen

Sat Oct 20 00:32:23 MSD 2012

Hi,

I am trying to use mod callcenter for my FS installation with skypopen, the
problem is when then incoming call from skype gets hangup as soon as it is
answered by agent on queue, Can any body help me understand why this is
happening. here is my console log.

2012-10-20 01:44:52.925614 [NOTICE] sofia.c:7053 Channel [sofia/internal/
sip:100 at 192.168.0.254:30977] has been answered
2012-10-20 01:44:52.925614 [DEBUG] switch_ivr_originate.c:3418 Originate
Resulted in Success: [sofia/internal/sip:100 at 192.168.0.254:30977]
2012-10-20 01:44:52.925614 [DEBUG] switch_ivr_originate.c:3418 Originate
Resulted in Success: [sofia/internal/sip:100 at 192.168.0.254:30977]
2012-10-20 01:44:52.925614 [DEBUG] mod_callcenter.c:1170 Updated tier:
Agent 100 at 192.168.0.102 in Queue support at 192.168.0.102 set state = Active
Inbound
2012-10-20 01:44:52.945894 [DEBUG] mod_callcenter.c:1049 Updated Agent
100 at 192.168.0.102 set state = In a queue call
2012-10-20 01:44:52.945894 [DEBUG] mod_callcenter.c:1643 Agent
100 at 192.168.0.102 answered "jeojit" <jeojit> from queue
support at 192.168.0.102
2012-10-20 01:44:52.945894 [INFO] switch_channel.c:2806 sofia/internal/
sip:100 at 192.168.0.254:30977 Flipping CID from "jeojit" <jeojit> to
"Outbound Call" <100>
2012-10-20 01:44:52.945894 [DEBUG] switch_ivr_bridge.c:1674
(skypopen/skype102) State Change CS_EXECUTE -> CS_HIBERNATE
2012-10-20 01:44:52.945894 [DEBUG] switch_core_session.c:1210 Send signal
skypopen/skype102 [BREAK]
2012-10-20 01:44:52.945894 [DEBUG] mod_skypopen.c:727
[464155c|07bc7ba] [DEBUG_SKYPE  727  ][skype102       ][UP,INPROGRS]
skypopen/skype102 CHANNEL got SWITCH_SIG_BREAK
2012-10-20 01:44:52.945894 [DEBUG] switch_ivr_bridge.c:1676 (sofia/internal/
sip:100 at 192.168.0.254:30977) State Change CS_CONSUME_MEDIA -> CS_HIBERNATE
2012-10-20 01:44:52.945894 [DEBUG] switch_core_session.c:1210 Send signal
sofia/internal/sip:100 at 192.168.0.254:30977 [BREAK]
2012-10-20 01:44:52.945894 [DEBUG] switch_core_session.c:821 Send signal
sofia/internal/sip:100 at 192.168.0.254:30977 [BREAK]
2012-10-20 01:44:52.945894 [DEBUG] switch_core_session.c:821 Send signal
skypopen/skype102 [BREAK]
2012-10-20 01:44:52.945894 [DEBUG] mod_skypopen.c:727
[464155c|07bc7ba] [DEBUG_SKYPE  727  ][skype102       ][UP,INPROGRS]
skypopen/skype102 CHANNEL got SWITCH_SIG_BREAK
2012-10-20 01:44:52.945894 [DEBUG] switch_core_state_machine.c:398
(sofia/internal/sip:100 at 192.168.0.254:30977) Running State Change
CS_HIBERNATE
2012-10-20 01:44:52.945894 [DEBUG] switch_core_state_machine.c:468
(sofia/internal/sip:100 at 192.168.0.254:30977) State HIBERNATE
2012-10-20 01:44:52.945894 [DEBUG] mod_sofia.c:223 sofia/internal/
sip:100 at 192.168.0.254:30977 SOFIA HIBERNATE
2012-10-20 01:44:52.945894 [DEBUG] switch_ivr_bridge.c:757 (sofia/internal/
sip:100 at 192.168.0.254:30977) State Change CS_HIBERNATE -> CS_RESET
2012-10-20 01:44:52.945894 [DEBUG] switch_core_session.c:1210 Send signal
sofia/internal/sip:100 at 192.168.0.254:30977 [BREAK]
2012-10-20 01:44:52.945894 [DEBUG] switch_core_state_machine.c:468
(sofia/internal/sip:100 at 192.168.0.254:30977) State HIBERNATE going to sleep
2012-10-20 01:44:52.945894 [DEBUG] switch_core_state_machine.c:398
(sofia/internal/sip:100 at 192.168.0.254:30977) Running State Change CS_RESET
2012-10-20 01:44:52.945894 [DEBUG] switch_core_state_machine.c:449
(sofia/internal/sip:100 at 192.168.0.254:30977) State RESET
2012-10-20 01:44:52.945894 [DEBUG] mod_sofia.c:167 sofia/internal/
sip:100 at 192.168.0.254:30977 SOFIA RESET
2012-10-20 01:44:52.945894 [DEBUG] switch_ivr_bridge.c:742 sofia/internal/
sip:100 at 192.168.0.254:30977 CUSTOM RESET
2012-10-20 01:44:52.945894 [DEBUG] switch_core_state_machine.c:106
sofia/internal/sip:100 at 192.168.0.254:30977 Standard RESET
2012-10-20 01:44:52.945894 [DEBUG] switch_core_state_machine.c:449
(sofia/internal/sip:100 at 192.168.0.254:30977) State RESET going to sleep
2012-10-20 01:44:52.965612 [DEBUG] mod_skypopen.c:902
[464155c|07bc7ba] [DEBUG_SKYPE  902  ][skype102       ][UP,INPROGRS]
CHANNEL READ FRAME goto CNG
2012-10-20 01:44:52.965612 [DEBUG] switch_ivr_play_say.c:1682 done playing
file local_stream://moh
2012-10-20 01:44:52.965612 [DEBUG] mod_callcenter.c:2684 Member jeojit
<jeojit> is answered by an agent in queue support at 192.168.0.102
2012-10-20 01:44:52.965612 [DEBUG] mod_skypopen.c:1209
[464155c|07bc7ba] [DEBUG_SKYPE  1209 ][skype102       ][UP,INPROGRS]
MSG_ID=27
2012-10-20 01:44:52.965612 [DEBUG] switch_core_state_machine.c:453
(skypopen/skype102) State EXECUTE going to sleep
2012-10-20 01:44:52.965612 [DEBUG] switch_core_state_machine.c:398
(skypopen/skype102) Running State Change CS_HIBERNATE
2012-10-20 01:44:52.965612 [DEBUG] switch_core_state_machine.c:468
(skypopen/skype102) State HIBERNATE
2012-10-20 01:44:52.965612 [DEBUG] switch_ivr_bridge.c:757
(skypopen/skype102) State Change CS_HIBERNATE -> CS_RESET
2012-10-20 01:44:52.965612 [DEBUG] switch_core_session.c:1210 Send signal
skypopen/skype102 [BREAK]
2012-10-20 01:44:52.965612 [DEBUG] mod_skypopen.c:727
[464155c|07bc7ba] [DEBUG_SKYPE  727  ][skype102       ][UP,INPROGRS]
skypopen/skype102 CHANNEL got SWITCH_SIG_BREAK
2012-10-20 01:44:52.965612 [DEBUG] switch_core_state_machine.c:468
(skypopen/skype102) State HIBERNATE going to sleep
2012-10-20 01:44:52.965612 [DEBUG] switch_core_state_machine.c:398
(skypopen/skype102) Running State Change CS_RESET
2012-10-20 01:44:52.965612 [DEBUG] switch_core_state_machine.c:449
(skypopen/skype102) State RESET
2012-10-20 01:44:52.965612 [DEBUG] mod_skypopen.c:774
[464155c|07bc7ba] [DEBUG_SKYPE  774  ][skype102       ][UP,INPROGRS]
skype102 CHANNEL RESET
2012-10-20 01:44:52.965612 [DEBUG] mod_skypopen.c:783 (skypopen/skype102)
State Change CS_RESET -> CS_HANGUP
2012-10-20 01:44:52.965612 [DEBUG] switch_core_session.c:1210 Send signal
skypopen/skype102 [BREAK]
2012-10-20 01:44:52.965612 [DEBUG] mod_skypopen.c:727
[464155c|07bc7ba] [DEBUG_SKYPE  727  ][skype102       ][UP,INPROGRS]
skypopen/skype102 CHANNEL got SWITCH_SIG_BREAK
2012-10-20 01:44:52.965612 [DEBUG] switch_ivr_bridge.c:742
skypopen/skype102 CUSTOM RESET
2012-10-20 01:44:52.965612 [DEBUG] switch_core_state_machine.c:449
(skypopen/skype102) State RESET going to sleep
2012-10-20 01:44:52.965612 [DEBUG] switch_core_state_machine.c:398
(skypopen/skype102) Running State Change CS_HANGUP
2012-10-20 01:44:52.965612 [DEBUG] switch_core_state_machine.c:638
(skypopen/skype102) State HANGUP
2012-10-20 01:44:52.965612 [DEBUG] mod_skypopen.c:623
[464155c|07bc7ba] [DEBUG_SKYPE  623  ][skype102       ][HANG_RQ,INPROGRS]
hanging up skype call: 119
2012-10-20 01:44:52.965612 [DEBUG] skypopen_protocol.c:1675
[464155c|07bc7ba] [DEBUG_SKYPE  1675 ][skype102       ][HANG_RQ,INPROGRS]
SENDING: |||ALTER CALL 119 END HANGUP||||
2012-10-20 01:44:52.965612 [DEBUG] skypopen_protocol.c:1675
[464155c|07bc7ba] [DEBUG_SKYPE  1675 ][skype102       ][HANG_RQ,INPROGRS]
SENDING: |||ALTER CALL 119 HANGUP||||
2012-10-20 01:44:52.965612 [DEBUG] mod_skypopen.c:629
[464155c|07bc7ba] [DEBUG_SKYPE  629  ][skype102       ][HANG_RQ,INPROGRS]
skype102 CHANNEL HANGUP
2012-10-20 01:44:52.965612 [DEBUG] mod_skypopen.c:648 (skypopen/skype102)
State Change CS_HANGUP -> CS_DESTROY
2012-10-20 01:44:52.965612 [DEBUG] switch_core_session.c:1210 Send signal
skypopen

Pankaj
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