[Freeswitch-users] incoming DID, small talk with operator then transfer/forward call to extension

[Tomasz Szuster]

Thank you very much Mahesh.


On Mon, Oct 15, 2012 at 3:30 AM, Nitin <lohchab1 at gmail.com> wrote:

> Tomasz Szuster <tomasz.szuster at ...> writes:
>
> >
> >
> > Hi Mahesh,
> >
> > Thank you for answer.
> > I've attached requested files.
> >
> >
> > Regards
> > Tom.
> > On Fri, Oct 12, 2012 at 8:59 PM, mahesh katta <mahesh.katta-
> tjrDknoOMXcS+FvcfC7Uqw at public.gmane.org> wrote:
> > Dear tom,
> > Send the configuration and dialplan.
> >
> > On Oct 12, 2012 10:18 PM, "Tomasz Szuster" <tomasz.szuster-
> Re5JQEeQqe8AvxtiuMwx3w at public.gmane.org> wrote:
> >
> >
> >
> > Hello.
> >
> > I've searched wiki and other websites but unfortunatelly did not find
> info
> or pointers how to resolve this issue.
> >
> > I want to achieve below solution.
> >
> >
> >
> >
> >
> > When incoming DID call occur person assigned to this line can pick a call
> and speak with customer, then she can forward/transfer call to another
> local
> extension or to GSM number.
> > I've found solutions when I can forward call without answering it by
> operator but this is not the case.
> >
> >
> >
> >
> >
> > I've sucessfullly implemented gsm_open but sadly didn't find any
> information
> about transfering active call to next extension.
> >
> > Would you be so kind and show me the way how to get this working ?
> >
> >
> >
> >
> >
> > Thank you.
> >
> > -- RegardsTom
> >
> >
> > _________________________________________________________________________
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> >
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> > Professional FreeSWITCH Consulting Services:consulting-
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> > FreeSWITCH-powered IP PBX: The CudaTel Communication
> Server
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> >
> > -- PozdrawiamTomasz
> >
> >
> >
> > Attachment (dialplan.tar.bz2): application/x-bzip2, 8 KiB
> > Attachment (vars.xml): text/xml, 3764 bytes
> > Attachment (freeswitch.xml): text/xml, 3014 bytes
> >
> > _________________________________________________________________________
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> > consulting at ...
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> >
> > 
> > 
> >
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> >
>
>
> Hi Tom,
>
> You need to use the Bind_Digit_Action Application in your Dial Plan to get
> this work see the below example.
>
>
> <extension name="Main IVR">
> <condition break="on-false" expression="^101" field="destination_number">
> <action application="bridge" data="{execute_on_answer='bind_digit_action
> bridge_1,*1,exec:att_xfer,freetdm/1/a/103'}
> [leg_timeout=60,origination_caller_id_number=123456]freetdm/1/a/102"/>
> <action application="hangup"/>
> </condition>
> </extension>
>
> In Above, 101 Extension is Incoming DID as soon as call comes bridge
> application rings 102 Extension and if 102 extension answers the call and
> after some talking with the customer and press *1 key in the telephone the
> Customer will start getting hold message and call will start ringing at 103
> extension and if 103 extension answers the call 103 extension will be able
> to
> talk to the 102 extension (Operator) after some talking with operator if
> 103
> wish to get the customer call the Operator on 102 can simply disconnect the
> call and after that hold message to customer (caller) will stop and it
> will be
> bridged with 103 extension.
>
> So, in Above case Call First Connected to Receptionist at 102 and after
> that
> 102 start talking with the caller if caller wish to talk to 103 the
> operator
> can press *1 key while conversation then call will be connected to 103
> extension so, the call has to go through the operator if customer wish to
> talk
> to 103 extension.
>
>
>
> _________________________________________________________________________
> Professional FreeSWITCH Consulting Services:
> consulting at freeswitch.org
> http://www.freeswitchsolutions.com
>
> 
> 
>
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>



-- 
Pozdrawiam
Tomasz
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