[Freeswitch-users] incoming DID, small talk with operator then transfer/forward call to extension

[Nitin]

Tomasz Szuster <tomasz.szuster at ...> writes:

> 
> 
> Hi Mahesh,
> 
> Thank you for answer.
> I've attached requested files.
> 
> 
> Regards
> Tom.
> On Fri, Oct 12, 2012 at 8:59 PM, mahesh katta <mahesh.katta-
tjrDknoOMXcS+FvcfC7Uqw at public.gmane.org> wrote:
> Dear tom,
> Send the configuration and dialplan.
> 
> On Oct 12, 2012 10:18 PM, "Tomasz Szuster" <tomasz.szuster-
Re5JQEeQqe8AvxtiuMwx3w at public.gmane.org> wrote:
> 
> 
> 
> Hello.
> 
> I've searched wiki and other websites but unfortunatelly did not find info 
or pointers how to resolve this issue.
> 
> I want to achieve below solution.
> 
> 
> 
> 
> 
> When incoming DID call occur person assigned to this line can pick a call 
and speak with customer, then she can forward/transfer call to another local 
extension or to GSM number.
> I've found solutions when I can forward call without answering it by 
operator but this is not the case.
> 
> 
> 
> 
> 
> I've sucessfullly implemented gsm_open but sadly didn't find any information 
about transfering active call to next extension.
> 
> Would you be so kind and show me the way how to get this working ?
> 
> 
> 
> 
> 
> Thank you.
> 
> -- RegardsTom
> 
> 
> _________________________________________________________________________
> Professional FreeSWITCH Consulting Services:consulting <at> 
freeswitch.orghttp://www.freeswitchsolutions.com
> FreeSWITCH-powered IP PBX: The CudaTel Communication 
Server
> Official FreeSWITCH 
Siteshttp://www.freeswitch.orghttp://wiki.freeswitch.orghttp://www.cluecon.com
> FreeSWITCH-users mailing listFreeSWITCH-users-
PD4FTy7X32k3T7AR8gHRW2D2FQJk+8+b at public.gmane.orghttp://lists.freeswitch.org/ma
ilman/listinfo/freeswitch-users
> UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-
usershttp://www.freeswitch.org
> 
> 
> _________________________________________________________________________
> Professional FreeSWITCH Consulting Services:consulting-
YF8E+gPBBv73h3GqohbjpQ at public.gmane.orghttp://www.freeswitchsolutions.com
> FreeSWITCH-powered IP PBX: The CudaTel Communication 
Server
> Official FreeSWITCH 
Siteshttp://www.freeswitch.orghttp://wiki.freeswitch.orghttp://www.cluecon.com
> FreeSWITCH-users mailing listFreeSWITCH-users <at> 
lists.freeswitch.orghttp://lists.freeswitch.org/mailman/listinfo/freeswitch-
users
> UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-
usershttp://www.freeswitch.org
> 
> 
> -- PozdrawiamTomasz
> 
> 
> 
> Attachment (dialplan.tar.bz2): application/x-bzip2, 8 KiB
> Attachment (vars.xml): text/xml, 3764 bytes
> Attachment (freeswitch.xml): text/xml, 3014 bytes
> 
> _________________________________________________________________________
> Professional FreeSWITCH Consulting Services:
> consulting at ...
> http://www.freeswitchsolutions.com
> 
> 
> 
> 
> Official FreeSWITCH Sites
> http://www.freeswitch.org
> http://wiki.freeswitch.org
> http://www.cluecon.com
> 
> FreeSWITCH-users mailing list
> FreeSWITCH-users at ...
> http://lists.freeswitch.org/mailman/listinfo/freeswitch-users
> UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users
> http://www.freeswitch.org
> 


Hi Tom,

You need to use the Bind_Digit_Action Application in your Dial Plan to get 
this work see the below example.


<extension name="Main IVR">
<condition break="on-false" expression="^101" field="destination_number">
<action application="bridge" data="{execute_on_answer='bind_digit_action 
bridge_1,*1,exec:att_xfer,freetdm/1/a/103'}
[leg_timeout=60,origination_caller_id_number=123456]freetdm/1/a/102"/>
<action application="hangup"/>
</condition>
</extension>

In Above, 101 Extension is Incoming DID as soon as call comes bridge 
application rings 102 Extension and if 102 extension answers the call and 
after some talking with the customer and press *1 key in the telephone the 
Customer will start getting hold message and call will start ringing at 103 
extension and if 103 extension answers the call 103 extension will be able to 
talk to the 102 extension (Operator) after some talking with operator if 103 
wish to get the customer call the Operator on 102 can simply disconnect the 
call and after that hold message to customer (caller) will stop and it will be 
bridged with 103 extension.

So, in Above case Call First Connected to Receptionist at 102 and after that 
102 start talking with the caller if caller wish to talk to 103 the operator 
can press *1 key while conversation then call will be connected to 103 
extension so, the call has to go through the operator if customer wish to talk 
to 103 extension.