[Freeswitch-users] Different DTMF behavior???

[Malay Thakershi]

Any ideas on where to look / how to address DTMF not working from various
lines?

1. 877 number gets forwarded to 214 number = DTMF doesn't work
2. Call 214 directly from anywhere, DTMF works
3. 877 and 214 are on different companies (WindStream - Vitelity
respectively)
4. No one is taking responsibility for this behavior

Can someone point me to some material that I can use to tell them what
could be done?

Thanks for help.

Malay

On Mon, Oct 15, 2012 at 12:15 PM, Malay Thakershi <mthakershi at gmail.com>wrote:

> Understood. I have one more suspicion.
>
> I use PlayAndGetDigits to get data.
>
> Do the timeout arguments have maximum / minimum limits that will make the
> system stop doing correct DTMF?
>
> E.g. Is timeout=10000 / digit-timeout=5000 valid values?
>
> I use .net managed module to handle calls.
>
> Thanks.
>
>
> On Mon, Oct 15, 2012 at 11:04 AM, Michael Collins <msc at freeswitch.org>wrote:
>
>> I would get pcaps of these working and non-working calls and analyze them
>> in Wireshark. Look for what's different between working and non-working
>> calls.
>> -MC
>>
>> On Sun, Oct 14, 2012 at 7:31 PM, Malay Thakershi <mthakershi at gmail.com>wrote:
>>
>>> Hello,
>>>
>>> I have a toll-free number (877 area code) hosted @ WindStream and is
>>> simply getting forwarded to a local number hosted @ Vitelity (214 area
>>> code).
>>>
>>> Call 877 number from T-mobile or Vonage ==> digits get recognized fine
>>> (normal behavior)
>>> Call 877 number from Google voice/Verizon/ATT/certain area
>>> codes ==> digits are not recognized / garbled (almost 100% failure)
>>> Call 214 number form Google voice ==> digits get recognized fine (normal
>>> behavior)
>>>
>>> I had everything working fine when the 877 number was hosted with
>>> Vitelity. But we moved it to WindStream as we bought lines from them to our
>>> server.
>>>
>>> Something is going wrong in DTMF process.
>>>
>>> Can someone guide me regarding this? Where to look? I did try
>>> "dtmf-type=rfc.." setting and "liberal-dtmf=true" setting. But didn't work.
>>>
>>> Thanks for help.
>>>
>>> Malay
>>>
>>>
>>>
>>>
>>> _________________________________________________________________________
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>>>
>>> 
>>> 
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>>
>>
>> --
>> Michael S Collins
>> Twitter: @mercutioviz
>> http://www.FreeSWITCH.org
>> http://www.ClueCon.com
>> http://www.OSTAG.org
>>
>>
>>
>> _________________________________________________________________________
>> Professional FreeSWITCH Consulting Services:
>> consulting at freeswitch.org
>> http://www.freeswitchsolutions.com
>>
>> 
>> 
>>
>> Official FreeSWITCH Sites
>> http://www.freeswitch.org
>> http://wiki.freeswitch.org
>> http://www.cluecon.com
>>
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>
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