[Freeswitch-users] Users need a red flashy light thingy

[Sean Devoy]

HI Todd,

 

This too makes perfect sense, but NOT for this user.  The answering service does nothing but take voice messages, type them up and them back as FAXES to the office fax machine.  The users come in the morning and get their FAXES instead of voicemail. 

Can you imagine my frustration with these people?

 

Thanks,

Sean

 

From: freeswitch-users-bounces at lists.freeswitch.org [mailto:freeswitch-users-bounces at lists.freeswitch.org] On Behalf Of toddb at toddbailey.net
Sent: Wednesday, June 20, 2012 4:23 PM
To: FreeSWITCH Users Help
Subject: Re: [Freeswitch-users] Users need a red flashy light thingy

 

maybe give up on call forwarding and just email a voice message.

 

-------- Original Message --------
Subject: Re: [Freeswitch-users] Users need a red flashy light thingy
From: "Sean Devoy" < <mailto:sdevoy at bizfocused.com> sdevoy at bizfocused.com>
Date: Wed, June 20, 2012 1:16 pm
To: "'FreeSWITCH Users Help'" < <mailto:freeswitch-users at lists.freeswitch.org> freeswitch-users at lists.freeswitch.org>

Yes, thanks Avi.  I do  play those recordings when they dial *72 and *73.  One cannot expect his customer to actually listen the prompt you play back, can they!

 

I just googled some more and found something in one Anthony’s books (which I have now ordered both of)

 <http://books.google.com/books?id=-6nzkugPG70C&pg=PT540&lpg=PT540&dq=freeswitch+event+turn+lights&source=bl&ots=4-5IfOJ3rF&sig=BsSDSKva7FKfzZ0w2HFeWJQ5_ek&hl=en&sa=X&ei=2S7iT639OYTS6gG2v-0H&sqi=2&ved=0CFEQ6AEwAA#v=onepage&q=freeswitch%20event%20turn%20lights&f=false> http://books.google.com/books?id=-6nzkugPG70C&pg=PT540&lpg=PT540&dq=freeswitch+event+turn+lights&source=bl&ots=4-5IfOJ3rF&sig=BsSDSKva7FKfzZ0w2HFeWJQ5_ek&hl=en&sa=X&ei=2S7iT639OYTS6gG2v-0H&sqi=2&ved=0CFEQ6AEwAA#v=onepage&q=freeswitch%20event%20turn%20lights&f=false

 

It appears that I can set a presence event to a dummy user and have the phone’s lines with that user logged in change colors!

 

Now … how to send a presence event in a dial plan????  Google don’t fail me now.

 

From:  <mailto:freeswitch-users-bounces at lists.freeswitch.org> freeswitch-users-bounces at lists.freeswitch.org [ <mailto:freeswitch-users-bounces at lists.freeswitch.org> mailto:freeswitch-users-bounces at lists.freeswitch.org] On Behalf Of Avi Marcus
Sent: Wednesday, June 20, 2012 4:03 PM
To: FreeSWITCH Users Help
Subject: Re: [Freeswitch-users] Users need a red flashy light thingy

 

If that's an actual call.. we have callie recordings for that.

      <prompt phrase="Call forwarding has been cancelled." filename="ivr/ivr-call_forwarding_has_been_cancelled.wav"/>

      <prompt phrase="Call forwarding has been set." filename="ivr/ivr-call_forwarding_has_been_set.wav"/>




-Avi

 

On Wed, Jun 20, 2012 at 10:47 PM, Sean Devoy < <mailto:sdevoy at bizfocused.com> sdevoy at bizfocused.com> wrote:

Freeswitch is so much better than my customers deserve.

 

I have the DialPlan set up nicely so they can dial *72 to forward all DID calls to their answering service and *73 to turn it off.  Today she Dialed *72 to turn it off 4 different times, and since that is the code to turn it on --- it did NOT turn off.  She was livid and sent me hate mail about how “terrible IP phones are and they never work …”

 

I even consoled her saying how *72 and *73 have no inherent indicators to show which means on and off.   I have offered the obvious solutions of SPEED DIAL buttons that are labeled “Enable” and “Disable”.

 

Now my question.  Anyone have any ideas how to use a line button, or possibly MWI to indicate that lines are forwarded (a db value).  MWI is clearly in use so line button is my preference, but if MWI had a flash function, etc????  I have unused line buttons – How can I make them show busy (like shared call appearance) from the switch?  Maybe a dummy user/extension I do something clever with?

 

If it matters the phones are Cisco 504G (4 line).

 

Thanks in advance,

Sean


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