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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link="#000000" vlink="#000000"><div class=WordSection1><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>HI Todd,<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>This too makes perfect sense, but NOT for this user. The answering service does nothing but take voice messages, type them up and them back as FAXES to the office fax machine. The users come in the morning and get their FAXES instead of voicemail. <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Can you imagine my frustration with these people?<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Thanks,<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Sean<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> freeswitch-users-bounces@lists.freeswitch.org [mailto:freeswitch-users-bounces@lists.freeswitch.org] <b>On Behalf Of </b>toddb@toddbailey.net<br><b>Sent:</b> Wednesday, June 20, 2012 4:23 PM<br><b>To:</b> FreeSWITCH Users Help<br><b>Subject:</b> Re: [Freeswitch-users] Users need a red flashy light thingy<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><div><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";color:black'>maybe give up on call forwarding and just email a voice message.<o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";color:black'> <o:p></o:p></span></p></div><blockquote style='border:none;border-left:solid blue 1.5pt;padding:0in 0in 0in 6.0pt;margin-left:6.0pt;margin-top:5.0pt;margin-bottom:5.0pt' id=replyBlockquote><div id=wmQuoteWrapper><p class=MsoNormal style='margin-bottom:12.0pt'><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";color:black'>-------- Original Message --------<br>Subject: Re: [Freeswitch-users] Users need a red flashy light thingy<br>From: "Sean Devoy" <<a href="mailto:sdevoy@bizfocused.com"><span style='color:windowtext'>sdevoy@bizfocused.com</span></a>><br>Date: Wed, June 20, 2012 1:16 pm<br>To: "'FreeSWITCH Users Help'" <<a href="mailto:freeswitch-users@lists.freeswitch.org"><span style='color:windowtext'>freeswitch-users@lists.freeswitch.org</span></a>><o:p></o:p></span></p><div><div><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Yes, thanks Avi. I do play those recordings when they dial *72 and *73. One cannot expect his customer to actually listen the prompt you play back, can they!</span><span style='font-family:"Verdana","sans-serif";color:black'><o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'> </span><span style='font-family:"Verdana","sans-serif";color:black'><o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>I just googled some more and found something in one Anthony’s books (which I have now ordered both of)</span><span style='font-family:"Verdana","sans-serif";color:black'><o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-family:"Verdana","sans-serif";color:black'><a href="http://books.google.com/books?id=-6nzkugPG70C&pg=PT540&lpg=PT540&dq=freeswitch+event+turn+lights&source=bl&ots=4-5IfOJ3rF&sig=BsSDSKva7FKfzZ0w2HFeWJQ5_ek&hl=en&sa=X&ei=2S7iT639OYTS6gG2v-0H&sqi=2&ved=0CFEQ6AEwAA#v=onepage&q=freeswitch%20event%20turn%20lights&f=false" target="_blank"><u><span style='color:blue'>http://books.google.com/books?id=-6nzkugPG70C&pg=PT540&lpg=PT540&dq=freeswitch+event+turn+lights&source=bl&ots=4-5IfOJ3rF&sig=BsSDSKva7FKfzZ0w2HFeWJQ5_ek&hl=en&sa=X&ei=2S7iT639OYTS6gG2v-0H&sqi=2&ved=0CFEQ6AEwAA#v=onepage&q=freeswitch%20event%20turn%20lights&f=false</span></u></a><o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-family:"Verdana","sans-serif";color:black'> <o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-family:"Verdana","sans-serif";color:black'>It appears that I can set a presence event to a dummy user and have the phone’s lines with that user logged in change colors!<o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-family:"Verdana","sans-serif";color:black'> <o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-family:"Verdana","sans-serif";color:black'>Now … how to send a presence event in a dial plan???? Google don’t fail me now.<o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'> </span><span style='font-family:"Verdana","sans-serif";color:black'><o:p></o:p></span></p></div><div><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif";color:black'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif";color:black'> <a href="mailto:freeswitch-users-bounces@lists.freeswitch.org"><u><span style='color:blue'>freeswitch-users-bounces@lists.freeswitch.org</span></u></a> [<a href="mailto:freeswitch-users-bounces@lists.freeswitch.org"><u><span style='color:blue'>mailto:freeswitch-users-bounces@lists.freeswitch.org</span></u></a>] <b>On Behalf Of </b>Avi Marcus<br><b>Sent:</b> Wednesday, June 20, 2012 4:03 PM<br><b>To:</b> FreeSWITCH Users Help<br><b>Subject:</b> Re: [Freeswitch-users] Users need a red flashy light thingy</span><span style='font-family:"Verdana","sans-serif";color:black'><o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-family:"Verdana","sans-serif";color:black'> <o:p></o:p></span></p></div><div><div><p class=MsoNormal><span style='font-family:"Verdana","sans-serif";color:black'>If that's an actual call.. we have callie recordings for that.<o:p></o:p></span></p></div><div><div><div><p class=MsoNormal><span style='font-family:"Verdana","sans-serif";color:black'> <prompt phrase="Call forwarding has been cancelled." filename="ivr/ivr-call_forwarding_has_been_cancelled.wav"/><o:p></o:p></span></p></div></div><div><div><p class=MsoNormal><span style='font-family:"Verdana","sans-serif";color:black'> <prompt phrase="Call forwarding has been set." filename="ivr/ivr-call_forwarding_has_been_set.wav"/><o:p></o:p></span></p></div></div></div><div><div><p class=MsoNormal><span style='font-family:"Verdana","sans-serif";color:black'><br clear=all><o:p></o:p></span></p></div><div><div><p class=MsoNormal><span style='font-family:"Verdana","sans-serif";color:black'>-Avi<o:p></o:p></span></p></div></div><div style='margin-bottom:12.0pt'><p class=MsoNormal><span style='font-family:"Verdana","sans-serif";color:black'> <o:p></o:p></span></p></div><div><div><p class=MsoNormal><span style='font-family:"Verdana","sans-serif";color:black'>On Wed, Jun 20, 2012 at 10:47 PM, Sean Devoy <<a href="mailto:sdevoy@bizfocused.com" target="_blank"><u><span style='color:blue'>sdevoy@bizfocused.com</span></u></a>> wrote:<o:p></o:p></span></p></div><div><div><div style='margin-top:5.0pt;margin-bottom:5.0pt'><p class=MsoNormal><span style='font-family:"Verdana","sans-serif";color:black'>Freeswitch is so much better than my customers deserve.<o:p></o:p></span></p></div><div style='margin-top:5.0pt;margin-bottom:5.0pt'><p class=MsoNormal><span style='font-family:"Verdana","sans-serif";color:black'> <o:p></o:p></span></p></div><div style='margin-top:5.0pt;margin-bottom:5.0pt'><p class=MsoNormal><span style='font-family:"Verdana","sans-serif";color:black'>I have the DialPlan set up nicely so they can dial *72 to forward all DID calls to their answering service and *73 to turn it off. Today she Dialed *72 to turn it off 4 different times, and since that is the code to turn it on --- it did NOT turn off. She was livid and sent me hate mail about how “terrible IP phones are and they never work …”<o:p></o:p></span></p></div><div style='margin-top:5.0pt;margin-bottom:5.0pt'><p class=MsoNormal><span style='font-family:"Verdana","sans-serif";color:black'> <o:p></o:p></span></p></div><div style='margin-top:5.0pt;margin-bottom:5.0pt'><p class=MsoNormal><span style='font-family:"Verdana","sans-serif";color:black'>I even consoled her saying how *72 and *73 have no inherent indicators to show which means on and off. I have offered the obvious solutions of SPEED DIAL buttons that are labeled “Enable” and “Disable”.<o:p></o:p></span></p></div><div style='margin-top:5.0pt;margin-bottom:5.0pt'><p class=MsoNormal><span style='font-family:"Verdana","sans-serif";color:black'> <o:p></o:p></span></p></div><div style='margin-top:5.0pt;margin-bottom:5.0pt'><p class=MsoNormal><span style='font-family:"Verdana","sans-serif";color:black'>Now my question. Anyone have any ideas how to use a line button, or possibly MWI to indicate that lines are forwarded (a db value). MWI is clearly in use so line button is my preference, but if MWI had a flash function, etc???? I have unused line buttons – How can I make them show busy (like shared call appearance) from the switch? Maybe a dummy user/extension I do something clever with?<o:p></o:p></span></p></div><div style='margin-top:5.0pt;margin-bottom:5.0pt'><p class=MsoNormal><span style='font-family:"Verdana","sans-serif";color:black'> <o:p></o:p></span></p></div><div style='margin-top:5.0pt;margin-bottom:5.0pt'><p class=MsoNormal><span style='font-family:"Verdana","sans-serif";color:black'>If it matters the phones are Cisco 504G (4 line).<o:p></o:p></span></p></div><div style='margin-top:5.0pt;margin-bottom:5.0pt'><p class=MsoNormal><span style='font-family:"Verdana","sans-serif";color:black'> <o:p></o:p></span></p></div><div style='margin-top:5.0pt;margin-bottom:5.0pt'><p class=MsoNormal><span style='font-family:"Verdana","sans-serif";color:black'>Thanks in advance,<o:p></o:p></span></p></div><div style='margin-top:5.0pt;margin-bottom:5.0pt'><p class=MsoNormal><span style='font-family:"Verdana","sans-serif";color:black'>Sean<o:p></o:p></span></p></div></div></div><div style='margin-bottom:12.0pt'><p class=MsoNormal><span style='font-family:"Verdana","sans-serif";color:black'><br>_________________________________________________________________________<br>Professional FreeSWITCH Consulting Services:<br><a href="mailto:consulting@freeswitch.org" target="_blank"><u><span style='color:blue'>consulting@freeswitch.org</span></u></a><br><a href="http://www.freeswitchsolutions.com/" target="_blank"><u><span style='color:blue'>http://www.freeswitchsolutions.com</span></u></a><br><br>FreeSWITCH-powered IP PBX: The CudaTel Communication Server<br><a href="http://www.cudatel.com/" target="_blank"><u><span style='color:blue'>http://www.cudatel.com</span></u></a><br><br>Official FreeSWITCH Sites<br><a href="http://www.freeswitch.org/" target="_blank"><u><span style='color:blue'>http://www.freeswitch.org</span></u></a><br><a href="http://wiki.freeswitch.org/" target="_blank"><u><span style='color:blue'>http://wiki.freeswitch.org</span></u></a><br><a href="http://www.cluecon.com/" target="_blank"><u><span style='color:blue'>http://www.cluecon.com</span></u></a><br><br>Join Us At ClueCon - Aug 7-9, 2012<br><br>FreeSWITCH-users mailing list<br><a href="mailto:FreeSWITCH-users@lists.freeswitch.org" target="_blank"><u><span style='color:blue'>FreeSWITCH-users@lists.freeswitch.org</span></u></a><br><a href="http://lists.freeswitch.org/mailman/listinfo/freeswitch-users" target="_blank"><u><span style='color:blue'>http://lists.freeswitch.org/mailman/listinfo/freeswitch-users</span></u></a><br>UNSUBSCRIBE:<a href="http://lists.freeswitch.org/mailman/options/freeswitch-users" target="_blank"><u><span style='color:blue'>http://lists.freeswitch.org/mailman/options/freeswitch-users</span></u></a><br><a href="http://www.freeswitch.org/" target="_blank"><u><span style='color:blue'>http://www.freeswitch.org</span></u></a><o:p></o:p></span></p></div></div><div><p class=MsoNormal><span style='font-family:"Verdana","sans-serif";color:black'> <o:p></o:p></span></p></div></div></div></div><div class=MsoNormal align=center style='text-align:center'><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";color:black'><hr size=2 width="100%" align=center></span></div><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";color:black'>_________________________________________________________________________<br>Professional FreeSWITCH Consulting Services:<br><a href="mailto:consulting@freeswitch.org"><u><span style='color:blue'>consulting@freeswitch.org</span></u></a><br><a href="http://www.freeswitchsolutions.com"><u><span style='color:blue'>http://www.freeswitchsolutions.com</span></u></a><br><br>FreeSWITCH-powered IP PBX: The CudaTel Communication Server<br><a href="http://www.cudatel.com"><u><span style='color:blue'>http://www.cudatel.com</span></u></a><br><br>Official FreeSWITCH Sites<br><a href="http://www.freeswitch.org"><u><span style='color:blue'>http://www.freeswitch.org</span></u></a><br><a href="http://wiki.freeswitch.org"><u><span style='color:blue'>http://wiki.freeswitch.org</span></u></a><br><a href="http://www.cluecon.com"><u><span style='color:blue'>http://www.cluecon.com</span></u></a><br><br>Join Us At ClueCon - Aug 7-9, 2012<br><br>FreeSWITCH-users mailing list<br><a href="mailto:FreeSWITCH-users@lists.freeswitch.org"><u><span style='color:blue'>FreeSWITCH-users@lists.freeswitch.org</span></u></a><br><a href="http://lists.freeswitch.org/mailman/listinfo/freeswitch-users"><u><span style='color:blue'>http://lists.freeswitch.org/mailman/listinfo/freeswitch-users</span></u></a><br>UNSUBSCRIBE:<a href="http://lists.freeswitch.org/mailman/options/freeswitch-users"><u><span style='color:blue'>http://lists.freeswitch.org/mailman/options/freeswitch-users</span></u></a><br><a href="http://www.freeswitch.org"><u><span style='color:blue'>http://www.freeswitch.org</span></u></a><o:p></o:p></span></p></div></blockquote></div></body></html>