[Freeswitch-users] Time needed for ringing a call group

[Robert Longfield]

I have support call group that works as it should. When a caller selects the support call group it rings all the support extensions as it should. The problem arises when a support member is logged in to their extension but is not at their computer. The call will continue to ring the call group forever. I would like to change this so it will only ring for a set amount of time.

Currently if the support group is busy or they manually decline the call the incoming call will be transferred to the general extension. 
I would like to mimic this behaviour when the call goes unanswered after 20 secs or so.

Here is the Call Group Settings:

    <extension name="group_dial_support">
      <condition field="destination_number" expression="^2001$">
        <action application="set" data="call_timeout=2000"/>
        <action application="set" data="hangup_after_bridge=true"/>
        <action application="set" data="continue_on_fail=true"/>
        <action application="bridge" data="group/support@$${domain}"/>
        <action application="answer"/>
        <action application="sleep" data="100"/>
        <action application="bridge" data="sofia/internal/1000@$${domain}"/>
      </condition>
    </extension>

I hope I’ve explained my problem clearly.

-Rob

Robert Longfield
SEO Specialist
KL Insight
http://klinsight.com/
Tel: 613-344-2116 | Fax: 613.634.7029
993 Princess Street, Suite 212
Kingston, ON K7L 1H3, Canada


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