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<DIV>I have support call group that works as it should. When a caller selects
the support call group it rings all the support extensions as it should. The
problem arises when a support member is logged in to their extension but is not
at their computer. The call will continue to ring the call group forever. I
would like to change this so it will only ring for a set amount of time.</DIV>
<DIV> </DIV>
<DIV>Currently if the support group is busy or they manually decline the call
the incoming call will be transferred to the general extension. </DIV>
<DIV>I would like to mimic this behaviour when the call goes unanswered after 20
secs or so.</DIV>
<DIV> </DIV>
<DIV>Here is the Call Group Settings:</DIV>
<DIV> </DIV>
<DIV> <extension name="group_dial_support"></DIV>
<DIV> <condition field="destination_number"
expression="^2001$"></DIV>
<DIV> <action application="set"
data="call_timeout=2000"/></DIV>
<DIV> <action application="set"
data="hangup_after_bridge=true"/></DIV>
<DIV> <action application="set"
data="continue_on_fail=true"/></DIV>
<DIV> <action application="bridge"
data="group/support@$${domain}"/></DIV>
<DIV> <action
application="answer"/></DIV>
<DIV> <action application="sleep"
data="100"/></DIV>
<DIV> <action application="bridge"
data="sofia/internal/1000@$${domain}"/></DIV>
<DIV> </condition></DIV>
<DIV> </extension></DIV>
<DIV> </DIV>
<DIV>I hope I’ve explained my problem clearly.</DIV>
<DIV> </DIV>
<DIV>-Rob</DIV>
<DIV> </DIV>
<DIV style="FONT-FAMILY: 'Verdana'; COLOR: #000000; FONT-SIZE: 10pt">Robert
Longfield<BR>SEO Specialist<BR>KL Insight<BR>http://klinsight.com/<BR>Tel:
613-344-2116 | Fax: 613.634.7029<BR>993 Princess Street, Suite 212<BR>Kingston,
ON K7L 1H3, Canada<BR><BR><BR>Notice of Confidentiality:<BR>The information
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