[Freeswitch-users] mod_fifo ringall

[Michael Collins]

They are two different philosophies for accomplishing the same basic
purpose: connect lots of inbound callers with waiting agents, making their
wait times as short as possible. Moc's mod_callcenter is very much a "true
ACD" whereas mod_fifo is, as you may have guessed, a true FIFO. However,
they both have enormous customizability. To each his own.

-MC

On Mon, Dec 17, 2012 at 10:33 AM, Frederick Pruneau <
frederick at targointernet.com> wrote:

>  mod_callcenter offers better options. But there is one option that I
> need and It does not seem to be available in mod_callcenter but it is in
> mod_fifo. The option is the exit key. For example, if the caller is
> impatient and needs to exit the queue (in my case, exit to voicemail),
> caller presses 2 to exit.
>
> Is there any option like this in mod_callcenter?
>
>
> On 2012-12-17 13:23, Brian Foster wrote:
>
> Depending on your situation, mod_callcenter<http://wiki.freeswitch.org/wiki/Mod_callcenter>may be a better fit for you.
>
>  If it makes you feel any better I can't find how to do a ringall with
> mod_fifo either.
>
>
> On Mon, Dec 17, 2012 at 1:16 PM, Frederick Pruneau <
> frederick at targointernet.com> wrote:
>
>> Hello all!
>>
>> I have set up a queue with mod_fifo. I am trying to ring agents' phones
>> all at once. I have looked at the wiki page
>> http://wiki.freeswitch.org/wiki/Mod_fifo. Everything is working except
>> that the phones are ringing one by one. I don't find the information to
>> setup ringall strategy. I have done a Google search. It seems that it is
>> possible but I don't find any information how to set it up.
>>
>> Can you help me with this?
>>
>> Fred
>>
>> _________________________________________________________________________
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>> http://www.freeswitchsolutions.com
>>
>> 
>> 
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>
>
>
>  --
> Brian D. Foster
> Endigo Computer LLC
> Email: bdfoster at endigotech.com
> Phone: 317-800-7876
> Indianapolis, Indiana, USA
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-- 
Michael S Collins
Twitter: @mercutioviz
http://www.FreeSWITCH.org
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