They are two different philosophies for accomplishing the same basic purpose: connect lots of inbound callers with waiting agents, making their wait times as short as possible. Moc's mod_callcenter is very much a "true ACD" whereas mod_fifo is, as you may have guessed, a true FIFO. However, they both have enormous customizability. To each his own.<br>
<br>-MC<br><br><div class="gmail_quote">On Mon, Dec 17, 2012 at 10:33 AM, Frederick Pruneau <span dir="ltr"><<a href="mailto:frederick@targointernet.com" target="_blank">frederick@targointernet.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div text="#000000" bgcolor="#FFFFFF">
<div>mod_callcenter offers better options.
But there is one option that I need and It does not seem to be
available in mod_callcenter but it is in mod_fifo. The option is
the exit key. For example, if the caller is impatient and needs to
exit the queue (in my case, exit to voicemail), caller presses 2
to exit.<br>
<br>
Is there any option like this in mod_callcenter?<div><div class="h5"><br>
<br>
On 2012-12-17 13:23, Brian Foster wrote:<br>
</div></div></div><div><div class="h5">
<blockquote type="cite">Depending on your situation, <a href="http://wiki.freeswitch.org/wiki/Mod_callcenter" target="_blank">mod_callcenter</a>
may be a better fit for you.
<div><br>
</div>
<div>If it makes you feel any better I can't find how to do a
ringall with mod_fifo either.</div>
<div class="gmail_extra"><br>
<br>
<div class="gmail_quote">On Mon, Dec 17, 2012 at 1:16 PM,
Frederick Pruneau <span dir="ltr"><<a href="mailto:frederick@targointernet.com" target="_blank">frederick@targointernet.com</a>></span>
wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">Hello all!<br>
<br>
I have set up a queue with mod_fifo. I am trying to ring
agents' phones<br>
all at once. I have looked at the wiki page<br>
<a href="http://wiki.freeswitch.org/wiki/Mod_fifo" target="_blank">http://wiki.freeswitch.org/wiki/Mod_fifo</a>.
Everything is working except<br>
that the phones are ringing one by one. I don't find the
information to<br>
setup ringall strategy. I have done a Google search. It
seems that it is<br>
possible but I don't find any information how to set it up.<br>
<br>
Can you help me with this?<br>
<br>
Fred<br>
<br>
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