[Freeswitch-users] IVR menu delay - 1 second between events

[Cal Leeming [Simplicity Media Ltd]]

Thanks for the response, although this sadly isn't the cause.

timeout uses milliseconds, of which 10000 which would equate to 10 seconds.

Plus, digit-len is set to 1, so it should automatically search for an entry
after the first button push.

Cal

On Fri, Dec 7, 2012 at 4:29 PM, Guillermo Ruiz Camauer
<grcamauer at gmail.com>wrote:

> Are you sure it's not timing out?  Change the timeout="10000" to
> timeout="30000" and see if your lag is now 3 seconds.
>
>
>
>
> On Fri, Dec 7, 2012 at 1:23 PM, Cal Leeming [Simplicity Media Ltd] <
> cal.leeming at simplicitymedialtd.co.uk> wrote:
>
>> Hello,
>>
>> There appears to be a delay of 1 second between menu events within an IVR
>> (i.e. play long, invalid option, play short).
>>
>> We have the following IVR menu;
>>
>>           <menu name="ivr.2"
>>               greet-long="phrase:demo_ivr_main_menu"
>>               greet-short="phrase:demo_ivr_main_menu"
>>
>>               exit-sound="phrase:demo_ivr_main_menu"
>>               confirm-macro=""
>>               confirm-key=""
>>               confirm-attempts="3"
>>               timeout="10000"
>>               inter-digit-timeout="10"
>>               max-failures="3"
>>               max-timeouts="3"
>>               digit-len="1">
>>
>> In the above example, any option will result in an invalid selection
>> being met.
>>
>> However, FS seems to take its sweet time getting from the point of a user
>> pushing a button, to actually playing the next audio.
>>
>> freeswitch at vded213> 2012-12-07 16:17:21.752141 [DEBUG] switch_rtp.c:3797
>> RTP RECV DTMF 2:2240
>> 2012-12-07 16:17:21.752141 [DEBUG] switch_ivr_play_say.c:1682 done
>> playing file
>> /usr/local/freeswitch/sounds/en/us/callie/ivr/ivr-welcome_to_freeswitch.wav
>> 2012-12-07 16:17:21.872105 [DEBUG] switch_ivr_menu.c:395 digits '2'
>> 2012-12-07 16:17:21.872105 [DEBUG] switch_ivr_menu.c:579 IVR menu 'ivr.2'
>> caught invalid input '2'
>> 2012-12-07 16:17:22.872155 [DEBUG] switch_ivr_play_say.c:67 No language
>> specified - Using [en]
>> 2012-12-07 16:17:22.872155 [DEBUG] switch_ivr_play_say.c:244 Handle
>> play-file:[ivr/ivr-welcome_to_freeswitch.wav] (en:en)
>> 2012-12-07 16:17:22.872155 [DEBUG] switch_core_file.c:180 File
>> /usr/local/freeswitch/sounds/en/us/callie/ivr/ivr-welcome_to_freeswitch.wav
>> sample rate 48000 doesn't match requested rate 8000
>> 2012-12-07 16:17:22.872155 [DEBUG] switch_ivr_play_say.c:1309 Codec
>> Activated L16 at 8000hz 1 channels 20ms
>>
>> In the above, you can see the IVR knew the menu was invalid at
>> "16:17:21.872105", but didn't start playing the next audio until
>> "16:17:22.872155".
>>
>> The difference between the two is almost exactly 1 second, which makes me
>> think maybe there's a config option somewhere that isn't
>> documented/obvious, or a hard coded delay.
>>
>> Any advice on this would be much appreciated, slow/laggy menus are a pet
>> hate of mine :/
>>
>> Thanks
>>
>> Cal
>>
>> _________________________________________________________________________
>> Professional FreeSWITCH Consulting Services:
>> consulting at freeswitch.org
>> http://www.freeswitchsolutions.com
>>
>> 
>> 
>>
>> Official FreeSWITCH Sites
>> http://www.freeswitch.org
>> http://wiki.freeswitch.org
>> http://www.cluecon.com
>>
>> FreeSWITCH-users mailing list
>> FreeSWITCH-users at lists.freeswitch.org
>> http://lists.freeswitch.org/mailman/listinfo/freeswitch-users
>> UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users
>> http://www.freeswitch.org
>>
>>
>
>
> --
> Guillermo Ruiz Camauer
>
>
> _________________________________________________________________________
> Professional FreeSWITCH Consulting Services:
> consulting at freeswitch.org
> http://www.freeswitchsolutions.com
>
> 
> 
>
> Official FreeSWITCH Sites
> http://www.freeswitch.org
> http://wiki.freeswitch.org
> http://www.cluecon.com
>
> FreeSWITCH-users mailing list
> FreeSWITCH-users at lists.freeswitch.org
> http://lists.freeswitch.org/mailman/listinfo/freeswitch-users
> UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users
> http://www.freeswitch.org
>
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: http://lists.freeswitch.org/pipermail/freeswitch-users/attachments/20121207/12947636/attachment.html