[Freeswitch-users] IVR menu delay - 1 second between events

[Guillermo Ruiz Camauer]

Are you sure it's not timing out?  Change the timeout="10000" to
timeout="30000" and see if your lag is now 3 seconds.




On Fri, Dec 7, 2012 at 1:23 PM, Cal Leeming [Simplicity Media Ltd] <
cal.leeming at simplicitymedialtd.co.uk> wrote:

> Hello,
>
> There appears to be a delay of 1 second between menu events within an IVR
> (i.e. play long, invalid option, play short).
>
> We have the following IVR menu;
>
>           <menu name="ivr.2"
>               greet-long="phrase:demo_ivr_main_menu"
>               greet-short="phrase:demo_ivr_main_menu"
>
>               exit-sound="phrase:demo_ivr_main_menu"
>               confirm-macro=""
>               confirm-key=""
>               confirm-attempts="3"
>               timeout="10000"
>               inter-digit-timeout="10"
>               max-failures="3"
>               max-timeouts="3"
>               digit-len="1">
>
> In the above example, any option will result in an invalid selection being
> met.
>
> However, FS seems to take its sweet time getting from the point of a user
> pushing a button, to actually playing the next audio.
>
> freeswitch at vded213> 2012-12-07 16:17:21.752141 [DEBUG] switch_rtp.c:3797
> RTP RECV DTMF 2:2240
> 2012-12-07 16:17:21.752141 [DEBUG] switch_ivr_play_say.c:1682 done playing
> file
> /usr/local/freeswitch/sounds/en/us/callie/ivr/ivr-welcome_to_freeswitch.wav
> 2012-12-07 16:17:21.872105 [DEBUG] switch_ivr_menu.c:395 digits '2'
> 2012-12-07 16:17:21.872105 [DEBUG] switch_ivr_menu.c:579 IVR menu 'ivr.2'
> caught invalid input '2'
> 2012-12-07 16:17:22.872155 [DEBUG] switch_ivr_play_say.c:67 No language
> specified - Using [en]
> 2012-12-07 16:17:22.872155 [DEBUG] switch_ivr_play_say.c:244 Handle
> play-file:[ivr/ivr-welcome_to_freeswitch.wav] (en:en)
> 2012-12-07 16:17:22.872155 [DEBUG] switch_core_file.c:180 File
> /usr/local/freeswitch/sounds/en/us/callie/ivr/ivr-welcome_to_freeswitch.wav
> sample rate 48000 doesn't match requested rate 8000
> 2012-12-07 16:17:22.872155 [DEBUG] switch_ivr_play_say.c:1309 Codec
> Activated L16 at 8000hz 1 channels 20ms
>
> In the above, you can see the IVR knew the menu was invalid at
> "16:17:21.872105", but didn't start playing the next audio until
> "16:17:22.872155".
>
> The difference between the two is almost exactly 1 second, which makes me
> think maybe there's a config option somewhere that isn't
> documented/obvious, or a hard coded delay.
>
> Any advice on this would be much appreciated, slow/laggy menus are a pet
> hate of mine :/
>
> Thanks
>
> Cal
>
> _________________________________________________________________________
> Professional FreeSWITCH Consulting Services:
> consulting at freeswitch.org
> http://www.freeswitchsolutions.com
>
> 
> 
>
> Official FreeSWITCH Sites
> http://www.freeswitch.org
> http://wiki.freeswitch.org
> http://www.cluecon.com
>
> FreeSWITCH-users mailing list
> FreeSWITCH-users at lists.freeswitch.org
> http://lists.freeswitch.org/mailman/listinfo/freeswitch-users
> UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users
> http://www.freeswitch.org
>
>


-- 
Guillermo Ruiz Camauer
-------------- next part --------------
An HTML attachment was scrubbed...
URL: http://lists.freeswitch.org/pipermail/freeswitch-users/attachments/20121207/fab18cf4/attachment.html