[Freeswitch-users] mod_fifo: Agent in multiple fifos gets multiple calls at once

[Brian Foster]

isn't this covered in mod_callcenter?

Brian Foster
Endigo Computer LLC

Sent from a mobile device.
On Aug 2, 2012 12:57 PM, "Peter Steinbach" <lists at telefaks.de> wrote:

>  Hello,
>
> we have multiple fifos with multiple agents. Some agents serve multiple
> fifos.
> We currently see the following behaviour, which causes unintended hangups:
>
>    - Agent A1 gets a call from caller C1 in fifo F1
>    - Agent A1 is now in a call with C1
>    - Another call is coming in from caller C2 to fifo F2 which is also
>    served by A1
>     - Freeswitch is trying the place the call C2 to Agent A1 although A1
>    is in a call
>
> Normally this is not a problem for us, but sometimes Freeswitch tries to
> place almost simultaneously 2 calls from 2 different fifos to the same
> agent (I have a wireshark example of 2 invites within 1 msec). This causes
> our Aastra phones to hangup the 1st call calls when Freeswitch sends a
> CANCEL for the second call to the phone.
>
> My question: Are Fifos working independently in Freeswitch or is there a
> way to share the agent's phone status across several fifos?
>
>  --
> With kind regards
> Peter Steinbach
>
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