<p>isn't this covered in mod_callcenter?</p>
<p>Brian Foster<br>
Endigo Computer LLC</p>
<p>Sent from a mobile device.</p>
<div class="gmail_quote">On Aug 2, 2012 12:57 PM, "Peter Steinbach" <<a href="mailto:lists@telefaks.de">lists@telefaks.de</a>> wrote:<br type="attribution"><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div bgcolor="#FFFFFF" text="#000000">
Hello,<br>
<br>
we have multiple fifos with multiple agents. Some agents serve
multiple fifos.<br>
We currently see the following behaviour, which causes unintended
hangups:<br>
<ul>
<li>Agent A1 gets a call from caller C1 in fifo F1</li>
<li>Agent A1 is now in a call with C1</li>
<li>Another call is coming in from caller C2 to fifo F2 which is
also served by A1<br>
</li>
<li>Freeswitch is trying the place the call C2 to Agent A1
although A1 is in a call</li>
</ul>
<p>Normally this is not a problem for us, but sometimes Freeswitch
tries to place almost simultaneously 2 calls from 2 different
fifos to the same agent (I have a wireshark example of 2 invites
within 1 msec). This causes our Aastra phones to hangup the 1st
call calls when Freeswitch sends a CANCEL for the second call to
the phone. <br>
</p>
<p>My question: Are Fifos working independently in Freeswitch or is
there a way to share the agent's phone status across several
fifos?<br>
<br>
</p>
<pre cols="72">--
With kind regards
Peter Steinbach
Telefaks Services GmbH
<a href="mailto:lists" target="_blank">mailto:lists</a> (att) <a href="http://telefaks.de" target="_blank">telefaks.de</a>
Internet: <a href="http://www.telefaks.de" target="_blank">www.telefaks.de</a>
</pre>
</div>
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