[Freeswitch-users] DTMF Problems

[Antonio Teixeira]

Ok but in our case its not the case anyway , people don't like to comeback
to our ivr's ....

So regarding the initial topic getting DTMF/RTP Events from the main trunk
:)


2011/10/25 Steve Underwood <steveu at coppice.org>

> On 10/25/2011 12:07 AM, Antonio Teixeira wrote:
> > Well guys it depends on your application , generally  i solve this
> > with regexp , a buffer and a way to clear the buffer of
> > invalid/duplicated data I'm extending it to support with min delay
> > between keys.
> > This is not as hard as you think when using min/max :) and your data
> > is predictable :)
> Is a properly engineered solution so unattainable that such guesswork is
> the only solution?
> >
> > Also in ivr menus humans don't generally guess whats the next menu so
> > if len(dtmf) > 1: drop ...
> >
> > I play with this in our test environment not in our production and it
> > works :)
> Try playing with real users. They *always* type ahead by their second or
> third call to the same IVR. Handling type-ahead well - accepting the
> string of entered digits, skipping the playback of prompts so you don't
> slow things down, etc. - is one of the key tests of a good IVR.
>
> Steve
>
>
>
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