[Freeswitch-users] Hold and BLF - disable flashing or pickup for held call?

[Alex Crow]

On 12/09/11 10:25, Alex Crow wrote:
> Brian,
>
> Snom think that this flashing on hold is incorrect - I had this on my 
> snom forum post:
>
> No! I've never seen such behaviour - Neither the LED is supposed to
> blink when the monitored party is on hold, nor it should be possible to
> steal the call by hitting the function key. That indeed is extremely
> confusing and is definitely not intended.
> I don't have much (if at all) experience with Freeswitch but from what I
>   understand, extension monitoring is being configured through dial plans
>   (and?/) or themod_snom module  <http://wiki.freeswitch.org/wiki/Mod_snom>.
> I guess something is not configured properly which results in the problem you are encountering.
> It should not make any difference whether the monitored extension is set
>   on hold or not. Can you post a SIP trace which shows such a scenario?
>
> I replied with:
>
> Extension monitoring is being done with bog-standard subscriptions, not with mod_snom or anything extra in the dialplan.
> The Polycoms flash the button while a monitored line is held, but you can't pick it up.
> I will try to get a trace from the phone, however someone re-used my
> test FS box for a windows desktop while I was away, so I have to build a
>   new one.
>
> Any more ideas as to why this is happening?
>
> Cheers
>
> Alex

Anyone know anything about this?

We are having some problems with confused users in one of our offices.

Thanks,

Alex

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