[Freeswitch-users] some outbound calls failing

[elijah]

I updated then tried a few dozen times to reproduce this condition and could
not. So I'll watch for a while and see how it goes. I updated last week but
maybe you changed something in the interim? In any event thanks for the help
and I will update this thread should I catch this event in failure.

On Thu, Mar 17, 2011 at 6:22 PM, Anthony Minessale <
anthony.minessale at gmail.com> wrote:

> can you see if you have that same problem with the latest build from git
> you can update an existing checkout with "make current" assuming you
> have git tools etc
>
> if you still can get the problem capture the debug logs of it happening
>
> console loglevel debug
>
>
> On Thu, Mar 17, 2011 at 6:53 PM, elijah <elijah at crankenstein.com> wrote:
> > I have put together a dialer (of sorts) that is failing a fraction of the
> > time. First, I instantiate a call leg from FreeSwitch to an agent (an
> > employee in my facility with a softclient registered to FreeSwitch). Upon
> > answering this call I have FreeSwitch bridge this leg to an outbound leg
> > destined to a customer (via our carrier). The agent listens as this
> external
> > number is dialed then is prepared to speak with that person. So all is
> well
> > except a fraction of these calls fail at the step where FreeSwitch calls
> the
> > agent. There seems to be a 'hangup' event received from the client at the
> > moment this leg is answered. This happens maybe 1/3 of the time.
> > here's my steps
> > 1. call a Lua script via ESL
> > 2. Lua script generates a call leg to agent:
> >                 local session = freeswitch.Session("user/" .. agentExt ..
> > "@stuff.com")
> >                 session:sleep(1000)
> >                 if session:ready() then
> >                         session:execute("pre_answer")
> >                         session:execute("ring_ready")
> >                         session:execute("sleep", "1000")
> >                         session:setVariable("outbound_callee_number",
> > outboundCalleeNumber)
> >                         session:setVariable("outbound_caller_number",
> > outboundCallerNumber)
> >                         session:setVariable("outbound_caller_name",
> > outboundCallerName)
> >                         session:transfer("sales_outbound", "XML",
> "telifi")
> > ******** fails here ~30% of the time - phone rings on the agent's desk,
> > she answers and the call immediately ends ********
> > 3. this leg is transferred to an XML dialplan that handles bridging to a
> > customer's phone number:
> >     <extension name="sales_outbound">
> >       <condition field="destination_number"
> expression="^sales_outbound$">
> >         <action application="log" data="INFO connected to agent, now
> dialing
> > out..."/>
> >         <action application="sleep" data="1000"/>
> >         <action application="playback"
> > data="ivr/8000/ivr-call_being_transferred.wav"/>-->
> >         <action application="set" data="continue_on_fail=true"/>
> >         <action application="set" data="hangup_after_bridge=true"/>
> >         <action application="set" data="ringback=${us-ring}"/>
> >         <action application="set" data="call_timeout=30"/>
> >         <action application="set"
> > data="effective_caller_id_number=${outbound_caller_number}"/>
> >         <action application="set"
> > data="effective_caller_id_name=${outbound_caller_name}"/>
> >         <action application="sleep" data="1000"/>
> >         <action application="bridge"
> > data="sofia/gateway/mycarrier/${outbound_callee_number}"/>
> >       </condition>
> >     </extension>
> > I appreciate any insight or suggestions you could provide.
> > _______________________________________________
> > FreeSWITCH-users mailing list
> > FreeSWITCH-users at lists.freeswitch.org
> > http://lists.freeswitch.org/mailman/listinfo/freeswitch-users
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> > http://www.freeswitch.org
> >
> >
>
>
>
> --
> Anthony Minessale II
>
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