[Freeswitch-users] some outbound calls failing

[Anthony Minessale]

can you see if you have that same problem with the latest build from git
you can update an existing checkout with "make current" assuming you
have git tools etc

if you still can get the problem capture the debug logs of it happening

console loglevel debug


On Thu, Mar 17, 2011 at 6:53 PM, elijah <elijah at crankenstein.com> wrote:
> I have put together a dialer (of sorts) that is failing a fraction of the
> time. First, I instantiate a call leg from FreeSwitch to an agent (an
> employee in my facility with a softclient registered to FreeSwitch). Upon
> answering this call I have FreeSwitch bridge this leg to an outbound leg
> destined to a customer (via our carrier). The agent listens as this external
> number is dialed then is prepared to speak with that person. So all is well
> except a fraction of these calls fail at the step where FreeSwitch calls the
> agent. There seems to be a 'hangup' event received from the client at the
> moment this leg is answered. This happens maybe 1/3 of the time.
> here's my steps
> 1. call a Lua script via ESL
> 2. Lua script generates a call leg to agent:
>                 local session = freeswitch.Session("user/" .. agentExt ..
> "@stuff.com")
>                 session:sleep(1000)
>                 if session:ready() then
>                         session:execute("pre_answer")
>                         session:execute("ring_ready")
>                         session:execute("sleep", "1000")
>                         session:setVariable("outbound_callee_number",
> outboundCalleeNumber)
>                         session:setVariable("outbound_caller_number",
> outboundCallerNumber)
>                         session:setVariable("outbound_caller_name",
> outboundCallerName)
>                         session:transfer("sales_outbound", "XML", "telifi")
> ******** fails here ~30% of the time - phone rings on the agent's desk,
> she answers and the call immediately ends ********
> 3. this leg is transferred to an XML dialplan that handles bridging to a
> customer's phone number:
>     <extension name="sales_outbound">
>       <condition field="destination_number" expression="^sales_outbound$">
>         <action application="log" data="INFO connected to agent, now dialing
> out..."/>
>         <action application="sleep" data="1000"/>
>         <action application="playback"
> data="ivr/8000/ivr-call_being_transferred.wav"/>-->
>         <action application="set" data="continue_on_fail=true"/>
>         <action application="set" data="hangup_after_bridge=true"/>
>         <action application="set" data="ringback=${us-ring}"/>
>         <action application="set" data="call_timeout=30"/>
>         <action application="set"
> data="effective_caller_id_number=${outbound_caller_number}"/>
>         <action application="set"
> data="effective_caller_id_name=${outbound_caller_name}"/>
>         <action application="sleep" data="1000"/>
>         <action application="bridge"
> data="sofia/gateway/mycarrier/${outbound_callee_number}"/>
>       </condition>
>     </extension>
> I appreciate any insight or suggestions you could provide.
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>



-- 
Anthony Minessale II

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